Associate Director for Student Support

Job Details

Job no: 509747
Work type: Staff Full Time
Location: UMass Amherst
Department: AISP Administration
Union: PSU
Categories: Student Affairs & Services, Residence Life & Housing

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Reporting to the Director of CMASS, the Associate Director for Student Support develops, oversees and assesses comprehensive personalized student support services for students from diverse racial and socioeconomic backgrounds and leads with positive, collaborative and inclusive approaches; focuses on achieving the department’s mission, goals, objectives, work standards and assigned priorities, and serves in the capacity of director as needed.

Essential Functions

  • Develop and participate in dynamic team that offers culturally appropriate, strength/asset based coaching services that result in meeting success markers for cognitive growth, retention and graduation of students from diverse ethno-racial, cultural and socioeconomic backgrounds in collaboration with personnel in enrollment management, student success, student affairs and academic affairs. Supervise and develop a team of staff, develop and measure goals and develop complementary programming and events.
  • Develop and maintain strong fiscal, administrative and data driven systems to ensure efficiency and responsible evidence-based decisions including comprehensive assessment of program and learning outcomes and develop reports and budget requests.
  • Maintain contemporary knowledge of current trends, service models delivery, and technology; establish relationships and collaboration grounded on positive dialogue, skillfully work through conflict, seek opportunities to build coalitions to meet goals, and to address barriers to goal attainment.
  • Work some evenings and weekends as needed.
  • Other Functions

  • Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
  • Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
  • Demonstrates capacity, skill and willingness to engage students and contribute to student success.
  • Works collaboratively with other campus stakeholders to fulfill the mission of Student Affairs and Campus Life.
  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
  • Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s degree.
  • Four (4) years of experience supervising professional staff and combined work experience to include providing services to students from historically underserved populations, providing/developing support services grounded in principles of social justice/cultural wealth model/self-empowerment/student development.
  • Strong administrative and technical skills to include assessment, budget management, writing reports, experience with Microsoft Office suite.
  • Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Field of study is in higher education administration, counseling, student development, sociology, psychology or another related field.
  • Experience working in higher education in multicultural affairs/academic advising/student affairs.
  • Experience working with foster youth, foster alum, youth in out of home care, emancipated youth.
  • Training in coaching, coaching certification, experience advising with coaching perspective.
  • Contemporary knowledge of and experience with social media platforms, varying content delivery systems, use of technology to offer service and support students through transitions/transformational learning.
  • Bilingual candidates.
  • Physical Demands/Working Conditions

  • Typical Office environment activity.
  • Additional Details

  • Supervision Received:
    • Under the general supervision of the Director of CMASS
  • Supervision Exercised:
    • Directly supervise 3 CMASS staff
    • Directly supervise one graduate assistant
    • Indirectly supervise 2-4 student staff
  • Work Schedule

  • Monday- Friday 8:30AM- 5:00PM
  • Work some evenings and weekends as needed.
  • Salary Information

    PSU Salary Level: 29

    PSU Salary Schedule

    Special Instructions to Applicants

    In order to ensure consideration, please submit a cover letter, resume, and contact information for 3 professional references prior to the priority deadline of September 13, 2021. The position may remain open until filled

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Sep 10 2021 Eastern Daylight Time
    Applications close:


    The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

    As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

    Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

    The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

    As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


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