IT Business Systems Analyst IIIPosition Number::
001315Full-time or Part-time::
EHRA (Non-Faculty) Job Category::
Commensurate with Education and ExperienceMinimum salary::
Commensurate with Education and ExperienceMaximum salary::
Commensurate with Education and ExperienceOverall Position Competency::
EHRADescription of primary duties and responsibilities::
Primary Purpose of the Organizational Unit: Description of Work Continued::
The mission of Information Technology & Telecommunication Services is to explore, implement and support the uses of technology to achieve the University’s academic and administrative objectives as stated in the University strategic plan.
Primary Purpose of the Position:
This is analytical work in providing consultation, support and /or training for the business, research, and academic/instructional functions of customers. Employees may provide support for academic/instructional initiatives, hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support customers. These employees are not usually involved in application development or network design; but may participate in system integration, instructional media support and network analysis activities. This work requires particularly strong communication skills, an ability to interact effectively with a broad range of customers and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a broad range of technologies, or provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects.
Duties and Responsibilities: Minimum Education and Experience Requirements::
Training Workshops – Conducting one-on-one and group training sessions on various topics including software, hardware, handheld devices, computer literacy, online courses, new student orientation, new employee orientation, administrative systems, etc. Develop and maintain training materials, presentations, surveys, workbooks, etc. necessary for the successful completion of workshops by faculty, staff, students and community. Provide yearly security training for administrate staff and faculty. Updates and maintains a current ITS training website as an on-going training resource for the campus community Maintain professional grade presentation style while conducting workshops.
Documentation – Utilizes performance management tools to track work assignments. Develops step by step documentation for processes and procedures associated with the position and maintains an accurate desk manual.
Customer Service – Performs work with high standards of service orientation and anticipation of customer needs.
Research – Initiates and actively pursues activities or conducts research in new and emerging technologies to enhance the work environment in line with the university’s Strategic Plan
Masters and 2‐4 yrs experience; or Bachelors in computer science, information technology or related area and 3‐5 years’ experience in information technology field related to the position’s role.Knowledge skills and abilities::
Considerable knowledge of the Microsoft Office 365 Apps (Outlook, Teams, OneDrive, SharePoint, Forms, etc.). Ability to answer tier-two helpdesk questions. General knowledge of IT functions and operations. Considerable knowledge of techniques and methods of conducting formal and informal training programs. Considerable knowledge of theory, practices, and principles of human behavior. Ability to adapt and communicate information to a wide range of audiences and situations. Ability to formulate ideas and communicate them effectively in oral and written form. Ability to interpret and administer federal and State guidelines and apply them to individual programs.Open Until Filled::
YesAdditional Information for Applicants:
All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.EEO Statement::
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). Veteran's Statement:
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.