IT Business Systems Analyst III
- Employer
- Fayetteville State University
- Location
- Fayetteville, NC
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management, Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
IT Business Systems Analyst III
Position Number::001315
Full-time or Part-time::Full Time
Department::ITTS
Posting Number::0401386
SHRA/EHRA::EHRA (Non-Faculty)
Job Category::Professional
Hiring Range::Commensurate with Education and Experience
Minimum salary::Commensurate with Education and Experience
Maximum salary::Commensurate with Education and Experience
Overall Position Competency::EHRA
Description of primary duties and responsibilities::Primary Purpose of the Organizational Unit:
The mission of Information Technology & Telecommunication Services is to explore, implement and support the uses of technology to achieve the University’s academic and administrative objectives as stated in the University strategic plan.
Primary Purpose of the Position:
This is analytical work in providing consultation, support and /or training for the business, research, and academic/instructional functions of customers. Employees may provide support for academic/instructional initiatives, hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support customers. These employees are not usually involved in application development or network design; but may participate in system integration, instructional media support and network analysis activities. This work requires particularly strong communication skills, an ability to interact effectively with a broad range of customers and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a broad range of technologies, or provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects.
Duties and Responsibilities:
Training Workshops – Conducting one-on-one and group training sessions on various topics including software, hardware, handheld devices, computer literacy, online courses, new student orientation, new employee orientation, administrative systems, etc. Develop and maintain training materials, presentations, surveys, workbooks, etc. necessary for the successful completion of workshops by faculty, staff, students and community. Provide yearly security training for administrate staff and faculty. Updates and maintains a current ITS training website as an on-going training resource for the campus community Maintain professional grade presentation style while conducting workshops.
Documentation – Utilizes performance management tools to track work assignments. Develops step by step documentation for processes and procedures associated with the position and maintains an accurate desk manual.
Customer Service – Performs work with high standards of service orientation and anticipation of customer needs.
Research – Initiates and actively pursues activities or conducts research in new and emerging technologies to enhance the work environment in line with the university’s Strategic Plan
Masters and 2‐4 yrs experience; or Bachelors in computer science, information technology or related area and 3‐5 years’ experience in information technology field related to the position’s role.
Knowledge skills and abilities::Considerable knowledge of the Microsoft Office 365 Apps (Outlook, Teams, OneDrive, SharePoint, Forms, etc.). Ability to answer tier-two helpdesk questions. General knowledge of IT functions and operations. Considerable knowledge of techniques and methods of conducting formal and informal training programs. Considerable knowledge of theory, practices, and principles of human behavior. Ability to adapt and communicate information to a wide range of audiences and situations. Ability to formulate ideas and communicate them effectively in oral and written form. Ability to interpret and administer federal and State guidelines and apply them to individual programs.
Open Until Filled::Yes
Additional Information for Applicants:All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement::This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link:Organization
Working at Fayetteville State University
Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.
FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.
In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.
While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.
FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.
FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.
Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.
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