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Continuing Education and Workforce Development Operations Assistant-Hourly/Temporary

Employer
Anne Arundel Community College
Location
Arnold, MD

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Continuing & Professional Studies Programs
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Job Details

Title:Continuing Education and Workforce Development Operations Assistant-Hourly/Temporary Posted Date:08/10/2021 Job Category:Hourly and Temporary Department:Instructional Support Center - HISC Position Status:Hourly/Temporary Job Duties and Responsibilities:

• Provide first line customer service to telephone inquiries and walk in registrants
• Actively work to resolve inquiries/issues at point of contact using full range of college systems
• Actively work to convert telephone inquiries to student registrations
• Provide section maintenance services through the creation and maintenance of databases of current information on courses, enrollments, course locations, room scheduling, financial information and instructor information
• Communicate tactfully with instructors and students regarding enrollments, class status, room locations, billing issues, and any problems that arise with regard to course offerings
• Be current with college credit registration/admission procedures. Provide backup support as necessary to other registration sites
• Compose and prepare a variety of documents, reports and correspondence using word processing, spreadsheet and database software at an intermediate level
• Participate in office and telephone coverage to disseminate information and respond to inquiries from students, faculty, staff, and the public
• Assist in maintaining a filing system for divisional documentation
• Generate, scan and verify student opinion forms

Required Qualifications:* High school diploma or equivalent.
* Two years of general clerical experience required; experience in an educational environment preferred.
* Ability to type accurately at 55 wpm using a personal computer.
* Ability to work well with minimal supervision with attention to details and deadlines.
* Excellent oral, written and interpersonal communication skills, including a commitment to providing excellent customer service.
* Excellent problem solving skills and the ability to prioritize workload and handle multiple tasks simultaneously.
* Working knowledge of college operations and resources highly desirable.
* Ability to work a flexible schedule including day, evening, and weekend hours to accommodate the needs of the program.
* Ability to deal tactfully and effectively with students, faculty, staff, governmental agencies, community organizations and the public.

Work Schedule:Mon-Thu: 12:30 – 5:30 p.m. Required Documents:Cover Letter, Resume/Curriculum Vitae

Organization

With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities.

The college’s nationally recognized and award-winning programs have helped its more than 50,000 students annually achieve their academic, professional and personal goals in more than 200 areas of study.

AACC is a fully accredited, public, two-year institution offering credit programs leading to an associate degree, certificate or a letter of recognition. Students may prepare to transfer to a four-year institution or prepare for an immediate career.

AACC also offers extensive lifelong learning opportunities and noncredit, continuing education to those seeking career training or retraining, working to boost basic skills or pursuing new areas of interest.

In addition to its main campus in Arnold, Md., the college has degree centers at Arundel Mills, in Glen Burnie and at centers and schools around the county  

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