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Technical Program Manager

University System of Georgia
System Office-ATL-Library

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Administrative Jobs
Institutional & Business Affairs, Program Administration, Technology, Analysts & Programming, IT Support & Training
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Job Details

Job Title: Technical Program Manager
Location: System Office-ATL-Library
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 230824
  • Office location: 2872 Woodcock Blvd #250, Atlanta, GA 30341
  • The work is normally performed in the office or remotely.The noise level in the work environment is usually moderate.Will require some travel
Job Summary

The Georgia Public Library Service (GPLS), Information Technology (IT) Department is seeking to hire a Technical Program Manager. Under direction of the IT Director, this position plans, directs, and coordinates a diverse range of IT programs (internal and external), and IT operations for the Information Technology Department of the Georgia Public Library Service in service and support of Georgia's public libraries. Recommends and implements policies and procedures. Manages inventory, surplus, and technology procurement for GPLS and specifically the Tech Loaner Kit Program. Maintenance and management of shared Google Workspace instance supporting GPLS and the majority of Georgia's 400+ libraries. Acts as secondary support for Chrome OS deployments across Georgia's libraries.


    Supports and participates on a team that offers customer support for information technology functions, network support, email and web services, hardware and software support for all public libraries in Georgia. Requirements include knowledge of and experience with public libraries and library automation; systems monitoring, reporting and analysis, information management, project management, and competence development (training). Maintains comprehensive knowledge of current and emerging information technology and how that technology is applied in a library setting

    Management of installation and life-cycle maintenance of GPLS hardware and software (PCs, peripherals, operating systems and other software) including department inventory maintenance, software license management, and surplus. Research and suggest purchases, upgrades, and replacements across all facets of agency technology.

    Manages agency surplus within rules, policies, and procedures established by GPLS, USG/USO, and DOAS.

    Manages departmental procurement within rules, policies, and procedures established by GPLS, USG/USO, and DOAS.

    Works with outside vendors to assess software and hardware used to support the functions of GPLS and all of the public libraries in Georgia.

    Tracks and manages contracts and subscriptions on behalf of the GPLS IT department.

    Emerging technologies programs - Research, update, deploy, and maintain emerging technology lending program and traveling lab. Documentation, training, marketing, & reporting.

    Google Workspace - Day to day maintenance and management of Google Workspace enviroment. Tranining, documentation, support, reporting. Manage upcoming transition to Enterprise Google Workspace and ongoing implementation of new features at GPLS and with libraries. Monitors security compliance in accordance with BOR standards, policies and procedures.

    Research and suggest new programs and improvements and changes to current managed programs.

    Annual GPLS Tech Conference - Collaboration as part of the IT Departmental team with full ownership of the emerging tech lab experience at Tech Boot Camp.

    Presents training sessions as needed to audiences of varied experience. Writes software and hardware documentation as needed. Maintains documentation and develops training materials resources for programs that impact GPLS, library staff, and library end users.

    Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

    Performs related duties as assigned.

Required Qualifications

Bachelors in information science and/or five years of experience in library technology applications, network support, or technology manager position.

Preferred Qualifications
    ALA-accredited MLS preferredPublic library experience preferredA+; Network+ preferredCloud+ and/or AWS/Azure/GCP certified preferred
Knowledge, Skills, & Abilities
    Project management and help desk software and life cycle skills and experience preferred, including distribution, installation, and retirement.Experience with a broad range of operating systems and emerging technologies.Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops creative and alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Synthesizes extremely complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs and documents work flows and procedures.Inventory management experienceVendor evaluationMust have ability to solve practical problems, be agile, and deal with a variety of concrete variables in situations where only limited standardization exists.Interpersonal and supervisory skills and experience.Strong decision making and problem-solving skills.Requirements include knowledge of and experience with public libraries and library automation; systems monitoring, help desk and support platforms, reporting and analysis, information management, project management, and competence development (training).Maintains comprehensive knowledge of current and emerging technologies, and cloud technologies and how that technology is applied in a library setting. Must have excellent verbal and written communications and training skills.


Working at the University System of Georgia

The Board of Regents of the University System of Georgia is a constitutional board responsible for making and administering the policies that govern and manage the public institutions of higher learning in the State of Georgia. The University System of Georgia offers students higher education options at thirty-five colleges and universities throughout the state, providing a wide range of academic programming, including certificates, associates, baccalaureate, master, doctoral and professional degrees. These institutions enroll more than 253,000 students and employ more than 10,000 faculty and 27,000 employees to provide teaching and related services to students and the communities in which they are located.

The Board of Regents maintains the University System Office as an administrative office for conducting the business of the Board, which consists of one member from each congressional district and five members at-large from the State of Georgia appointed by the Governor.

The nature of the work of the Board of Regents requires that the employees of the University System Office be selected on the basis of special training, ability, skills and individual qualities required to perform the duties of the positions to be filled. As an employee of the University System Office, one can be proud to be a part of an office dedicated to the education of Georgia’s citizens.

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