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PC Support Specialist

Northcentral Technical College
Wausau, WI

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
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Job Details

Position Description

The PC Support Specialist will assist the staff at the help desk in providing quality customer service under the Director of Technical Services in various assignments related to providing level 1 technical support.

This is a support position is as a member of the Information Technology Team with accountability to the Director of Technical Services. NTC's IT Students are encouraged to apply to create a pathway into their IT career.

Note: Schedule will vary based on staffing needs, which may include evenings and weekend hours.

Duties & Responsibilities

  1. Essential Functions
    • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
    • Set up equipment for employee and student use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
    • Establish and maintain an inventory including repair and replacement items in NTC's help desk software.
    • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide level 1 technical assistance and support.
    • Refer major hardware or software problems or defective products to level 2 and level 3 support technicians on the Technical Services team for service.
    • Clean, review and handle minor equipment maintenance to assure its operational condition.
This is not an inclusive list of all duties and responsibilities, which may be assigned, but are only listed as typical. Any other duties and responsibilities assigned will be of similar nature requiring the same relative skills and capabilities.Qualifications

• Must have a desire to develop interpersonal and technical skills• Must be able to follow verbal and written directions• Must be able to follow directions and work within a team environment• Should possess some basic knowledge of computer/printer anatomy and operations• Must possess a valid Wisconsin driver's license. • Must be able to lift up to 50 pounds. • Computer skills in word processing, databases, and IP networks are an advantage.Physical Demands

Working Activity:
6 to 8 hours: Walking, performing repetitive movements
4 to 5 hours: Grasping, reaching, sitting, twisting, working indoors
1 to 3 hours: Bending, driving, kneeling, pulling, pushing, standing, working at heights, working in temperature extremes, working outdoors
Less than 1 hour: Balancing, climbing, crawling

Lifting and Carrying:
Less than 10 pounds: 10-15 repetition (s) per hour
10 to 20 pounds: 10-15 repetition (s) per hour
20- 50 pounds: 1-10 repetition (s) per hour
50-100 pounds: 1-10 repetition (s) per hour
More than 100 pounds with help: 1-10 repetition (s) per hour

Additional Physical Requirements:
Vision: Adequate with aid to read instructions, labels, documents, computer screens, and differentiate between colors.

Hearing: Adequate with aid to understand oral requests, telephone conversation, and PA systems.

Required Employee Program Safety Training:
Emergency action plan, emergency procedures, ergonomics (office/workplace), and slips, trips, & falls


Working at Northcentral Technical College

NTC is a customer-focused, accessible provider of innovative lifelong learning that builds a globally competitive workforce. The College’s 5,900 square mile, 10-county district includes six convenient campus locations in Wausau, Antigo, Medford, Phillips, Spencer, and Wittenberg, as well as a Public Safety Center of Excellence in Merrill, a Wood Technology Center of Excellence in Antigo, an Apprenticeship Center of Excellence in Wausau and an Agriculture Center of Excellence just north of the Wausau Campus in the Town of Maine. The Wausau Campus also features a Center for Health Sciences, Center for Business & Industry and an Advanced Manufacturing and Engineering Center of Excellence. 

2012 marks the centennial anniversary of Northcentral Technical College, recently named the 21st fastest growing community/technical college in the nation by Community College Week magazine. The College currently offers over 150 associate degree programs, technical diploma programs and short- term certificate options, with many credits transferring to Wisconsin’s four-year public and private colleges, creating a seamless path for lifelong learning. Through a variety of flexible course options (, NTC is providing an additional opportunity for learners to receive a degree or certification through flexible learning opportunities including late starts, a new Virtual College and winterim courses. Additional services include programming in ELL, Adult Basic Education, and HSED/ GED, as well as a learning center and testing center.

NTC is also closely connected to the local business community through the training and development of incumbent workers. The College’s Business & Industry Solutions team works with local businesses to offer customized training, technical assistance and professional development opportunities. NTC’s Continuing Education team provides educational offerings designed to help individuals gain needed education for career advancement or change, meet professional certification and licensing requirements and develop new skills to be successful in today’s competitive workforce.

Find Us
1000 W Campus Dr
United States
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