Job Title: IT Research Instrument Analyst #00079546
Location: Rolla
Full/Part Time: Full-Time
Job ID: 37896
Hiring Department Information Technology Application DeadlinePosted until filled Full Time/Part TimeFull Time, Benefit Eligible Salary$16.00 - 18.00/hourJob Description

This position will work within the IT Research Support Solutions group and will be responsible for maintenance of the computer hardware attached to research instrumentation on campus. Investigation of existing research hardware and cataloguing details are a large component of the job. Training is available for the successful candidate for this position.

Responsibilities include but are not limited to:
• Explain policies and procedures to advise and assist others, team and/or management
• Provide input into new policies and identifying gaps in existing policies
• Solve problems in a highly complex and/technical environment
• Provide technical expertise to assist researchers
• Use good judgement to identify, troubleshoot and resolve day-to-day technical and operational problems for attached computing research instrumentation
• Plan, construct and perform maintenance on computer hardware attached to research instrumentation
• Act as a technical liaison between the University and instrument manufacturers and/or servicers.
• Develop and maintain vendor relationships for researching, provisioning, acquiring research hardware
• Provide solutions to problems in situations that are atypical or occur infrequently and do not have a structured workflow for resolution.
• Provide support and serve as an information resource to researchers related to various research instrumentation attached desktop and peripheral systems including Windows and Linux systems.
• Provide applications / software support by: providing specialized support for third tier support on approved software and applications, and integrate different computing systems if possible.
• Support the testing and evaluation activities that are necessary to support various research devices.
• Install, maintain and remove all computer hardware attached to instrumentation used to conduct research (e.g. range telemetry, cameras, data collection systems, etc.)
• Work in tandem with departmental resources to keep computer equipment operational and functional.
• Ensure that attached computer hardware is current and patches are deployed, and in compliance with campus and IT (including IT security) policies.
• Address workstation - instrument interface issues
• Handle service requests, troubleshoot issues, work with re-imaging systems, back up of data, and work with instrumentation contractors.
• Handle inventory management, equipment management, and analytical entries using a data repository for capturing key information about research instrumentation supported by ITRSS.

Minimum Qualifications

• Curiosity and tenacity for solving complex problems in disparate systems
• Knowledge of a variety of computing hardware and research and engineering software
• Detail oriented mindset in collection of vital details of the supported systems
• Good customer service skills and the ability work well with a variety of users
• Good negotiation skills
• Desire to solve the problem, and to improve the computing environment in the research arena with sustainable, supportable solutions
• High standards of work deliverables
• Ability to work and excel in a high paced, diverse team
• Extensive knowledge (and preferably support) of Windows and Linux systems
• Ability to learn and understand new technologies quickly
• Self-motivated and can work effectively without supervision
• Excellent communication skills with a variety of users and technical experts
• Self-directed and internally motivated
• Positive, helpful and confident attitude

Preferred Qualifications

• Associate's Degree is desired.
• Familiarity and experience working with the following software and operating systems:
  • Chromeleon
  • LabVIEW
  • Bruker TopSpin
  • Matlab
  • Various versions of Windows
  • Linux

Comments

The final candidate is required to provide copies of official transcript(s) for any college degree(s) listed in application materials submitted. Copies of transcript(s) should be provided prior to the start of employment. In addition, the final candidate may be required to verify other credentials listed in application materials.

Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.

All job offers are contingent upon successful completion of a criminal background check.

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

The University's nondiscrimination policy applies to any phase of its employment process, any phase of its admission or financial aid programs, or other aspects of its educational programs or activities. Further, this policy applies to sexual violence or sexual harassment, both forms of sex discrimination, occurring within the educational program and instances occurring outside of the educational program if the conduct negatively affects the victim’s educational experience or the overall campus environment.

Any person having inquiries concerning the application of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 or other civil rights laws should contact the Title IX Coordinator.

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