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IT System Administrator II

East Carolina University

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Technology, Analysts & Programming, Network & Systems Administration
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Job Details

Job Title:

IT System Administrator II

Position Number :


Vacancy Open to :

All Candidates

Department :

AFH IT Enterprise Sys and Oper

Department Homepage :

Advertising Department :


Division :

Administration & Finance

Classification Title :

IT System Administrator II

Working Title :

IT System Administrator II

Number of Vacancies :


Full Time Equivalent (FTE) :


Full Time or Part Time :

Full Time

Recruitment Range:

$77,732 - $79,000

Position Location (City) :


Position Type:


Job Category :

Non-Faculty Information Technology

Organizational Unit Overview:

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The primary mission of the Identity Management team focuses on privilege account management, password management, single sign-on, multi-factor authentication, rights management, user access, and user lifecycle management.

Job Duties :

The primary function of this position entails responsibilities for Identity Management by providing guidance, technical support and coordinate project completion/issue resolution. Solutions link technical knowledge with business, research and/or instructional solutions and may range from consulting services to developing integrated-automated systems.

Duties include on-call responsibilities during non-business hours including evenings and weekends to respond to technical support issues. Employees are required to adjust their standard work schedule to meet the requirements of their position, which may include and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

Enterprise Applications Administration:

Duties include: As part of a broader team, provide day-to-day domain administration of the Active Directory infrastructure. Duties include creating/managing FSMO roles, trusts and replication. Creating OU’s and setting permissions. Monitoring changes to the domain root and domain controllers OU to ensure unauthorized changes do not occur. For broader team supported applications duties include, proactively monitoring the applications environment, assessing the performance, reliability, availability and/or security and driving improvement initiatives. Setting access permissions and monitoring/responding to access violations. Is expected to utilize available resources to protect applications from potential security threats. Reviewing vulnerability scan reports. Patching and remediating vulnerabilities in a timely manner. Documenting exceptions and identify and implementing mitigation options. Installing supported levels/releases of vendor supplied software and supported products; minimizing application unavailability to the end-user while maximizing available resources; providing a platform that is conducive to future technical enhancements; Providing management with reports of system resource utilization; identifying conditions that impede optimum system performance; establishing security guidelines; using all available resources to protect environment from potential security threats and ensure the availability of team provided services.

Technical Support:

Function as an advanced-level technical resource solving medium to high complexity problems. Demonstrating a high degree of technical understanding to troubleshoot and resolve routine, non-routine and complex technical problems in a timely manner. Performing root cause failure analysis to understand underlying issues and implementing solutions to prevent future occurrences. Working closely with system administrators or departmental contacts for the overall support of the environment. Identifying proactive measures that can be implemented to minimize future issues. Document methods of resolving problems for lower level analysts or client representatives. Thoroughly documents assigned problem reports that have been resolved and documenting recurring activities so that essential duties can be performed by other team members. Assist supervisor in DR/BC planning. Developing and maintaining disaster recovery plans and conducting recover test per schedule to ensure recoverability.

Technical Solutions Exploration and Development:

Evaluate and become familiar with current and new technologies. Plan for the effective and efficient use of today’s technologies, as well as new technologies as they are developed. Designing, writing, testing and debugging new, enterprise application solutions, according to user/supervisor-specified requirements, and in conjunction with enterprise applications support. Modifying, testing and debugging existing enterprise application solutions and analyze solutions per specifications. Creating test data and devising test plans for checking the accuracy of new and existing enterprise application solutions. Make recommendations on solutions and provide input to supervisor for budgetary purposes. Preparing system, program and operations documentation for distribution/use within ITCS, as well as individual end-users and departments. Delivery methods will include web pages, documents, and formal and informal training sessions. Seek out and participate in professional development activities designed to enhance employee skills including a continuing awareness of current state-of-the-art technology. Identifies needed knowledge, seeks out and applies that knowledge to changing client needs.

Project Management:

Managing information technology projects involving multiple ITCS and University departments and/or that have medium to high impact and/or complexity, often involving significant changes to the environment or implementing new emerging technologies. Maintaining accurate project documentation, project priorities, providing status updates and ensuring projects are completed according to schedule. Receives broad goals and overall objectives from supervisor and proactively establishes and implements the methods to attain them. May function as a project team leader or at times as a project team member for other complex projects of different functional teams. Duties also include developing project budgets and utilization of project tracking tools to measure project milestones and progress.


Developing general knowledge of supported business functions and client needs. Working closely with employees at all levels within the organization as well as vendors and staff from other Universities. Actively engaging customers to understand needs. Consulting and offering technical recommendations in areas of expertise to resolve technical issues or meet customer needs. Relaying information to clients. Presenting technology briefings to peers, business line management and at technical conferences.

Other Duties as Directed

Minimum Education/Experience :

Master’s degree and 1‐2 years’ experience; or a bachelor’s degree and 2‐4 years’ experience: or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

License or Certification Required by Statute or Regulation :


Preferred Experience, Skills, Training/Education :

A technology-related degree with an emphasis on systems security and programming is preferred. Certifications on Microsoft Active Directory Administration, Azure Administration and Security, and/or applicable certifications are highly desired.

3+ years with customer facing support experience. 3+ years in designing, implementing and supporting solutions in a complex enterprise environment. 3+ years technical background, enterprise experience, and knowledge in the following technologies: Windows Server, Windows Client, Authentication and Authorization Management, Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc.), Identity Management, Federation Management, Security Management, Windows and PowerShell scripting, Python or related programming, and Azure MFA.
3+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT administration or operations or equivalent education in the following technologies: Azure Active Directory, Identity Synchronization Technologies (DirSync, AAD Connect, FIM…etc.), Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA, Okta, PING etc.), Identity and Access Management, Office 365 Identity Management, Cloud Domain Management, DNS, Networking, and Cloud User Management and configuration.
Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, flexibility is desired to accommodate changes as needed. A strong background and/or understanding of disaster recovery and system development life cycles is preferred.

Special Instructions to Applicant :

Master’s degree and 2-4 years’ experience; or a bachelor’s degree and 3-5 years’ experience; and at least 1 year of supervisory experience: or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Additional Instructions to Applicant:

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Job Open Date :


Open Until Filled:


Initial Screening Begins :


Quick Link for Direct Access to Posting :


East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].

Eligibility for Employment :

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Office of Human Resources Contact Information :

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected] Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.


ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.

Scholarship. Discovery. Service. Leadership.

Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow.

To be a national model for student success, public service and regional transformation, East Carolina University:

  • Uses innovative learning strategies and delivery methods to maximize access;
  • Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
  • Develops tomorrow's leaders to serve and inspire positive change;
  • Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
  • Transforms health care, promotes wellness, and reduces health disparities; and
  • Improves quality of life through cultural enrichment, academics, the arts, and athletics.

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