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Ticket Sales & Service Associate, Department of Athletics

Employer
Wake Forest University
Location
Winston Salem, NC

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Administrative Jobs
Institutional & Business Affairs, Arts & Museum Administration, Athletics
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job location: Winston Salem, NC


Employment Type: Full-time
Posted data: 2021-08-04
Req: R0003669
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Ticket Sales & Service Associate provides customer service, conflict resolution, and enforcement of NCAA regulations related to the sale of tickets to intercollegiate athletic events and non-intercollegiate events. They will perform prospecting and consultative selling via outbound phone calls and in-person sales. The Associate will receive commission on specified sales efforts and have responsibilities for revenue generation through a ticket sales and annual fund prospects portfolio while assisting with the day-to-day operations of the athletic ticket office.
This position will serve 50% of their time in an operations/service environment and 50% in a sales environment.

Job Description

Essential Functions:

  • Meets or exceeds sales goals by initiating outbound phone contact with prospective ticket buyers and selling ticketing solutions.
  • Provides customer service to walk-up customers at Ticket Office window; responds to customer questions and telephone inquiries. Researches, investigates, and resolves problems as they occur.
  • Sells and prints tickets on Paciolan and Ticketmaster ticketing software for football, men’s and women’s basketball, baseball, men’s and women’s soccer, and non-intercollegiate events.
  • Authorizes and processes credit card sales, accepts cash or checks, and applies payment to the Paciolan and Ticketmaster systems.
  • Maintains up-to-date digital records of leads, prospects, sales activities, and customer account information using Wake Forest Ticket Office computer tools and databases.
  • Responsible for ticket operations management for events and home games for Wake Forest Athletics. Assists with other University projects and events as needed.
  • Adheres to NCAA regulations regarding ticket sales at home athletic contests to include recruits, high school coaches, players’ families, general public, boosters, and donors.
  • Reports any potential ACC and NCAA rules violations to the Assistant AD of Ticket Operations or Compliance Office.
  • Performs other related duties as assigned.

Education, Experience and Training

  • BA/BS with working knowledge of sales and customer service and one year experience. An equivalent combination of education and experience may be accepted.

Knowledge, Skills, Abilities:

  • Unquestionable integrity and a strong sense of professional ethics.
  • Knowledge and ability to execute a consultative sales process from lead generation to implementation and customer support.
  • Evidence of being self-starting, self-motivating, organized, entrepreneurial and creative in formulating and presenting solutions to customers over the phone.
  • Proficiency in Microsoft Office Suite and familiarity with CRM software solutions. Experience with Paciolan or Ticketmaster systems preferred.
  • Excellent customer service skills including listening, clear communication, empathy, adaptability, and patience.
  • Ability to research and organize information and data accurately and with an attention to detail.
  • Ability to prioritize and to execute multiple tasks in a time-sensitive, pressurized environment.
  • Knowledge of NCAA rules as they pertain to intercollegiate ticket operations.
  • Ability to communicate, both orally and in writing, with varied constituents; general public, students, coaches, administrators.
  • Ability to handle cash, checks and credit card sales.
  • Ability to handle multiple tasks simultaneously in a fast-paced work environment.
  • Flexibility to work evenings and weekends.
  • Valid driver license with good driving record; must be insurable.
Physical Requirements

Light work. Balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, hearing, talking. Close visual acuity. Not substantially exposed to adverse environmental conditions.

Supervisory Responsibility:

Responsible for own work only.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

Organization

Wake Forest University, formed in 1834, has experienced decades of growth and innovation.  WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.  The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.  It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.​

The University is comprised of:  the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.  Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.  Wake Forest employs approximately 2,772 full and part-time faculty and staff.

Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).  Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

Winston-Salem, NC

Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.  Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.

Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.  Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (www.visitwinstonsalem.com).

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