Enterprise Technologies Technician

Jackson College
Jackson, MI

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Administrative Jobs
Academic Affairs, Research Staff & Technicians
Employment Type
Full Time
Institution Type
Community College

Job Details


Looking to Transform and Change Lives every day? Think about joining our Jackson College team and be a part of one of the elite League for Innovation Colleges. Located in the Midwest, with four beautiful seasons, miles of golf courses and beautiful lakes parks, trails, and active downtown. Jackson has an Amtrak stop, bus service, and we are an hour from an international airport. Our employees enjoy working on a beautiful campus complete with state-of-the art facilities, a fitness trail, disc golf, on site mental, dental, physical care, and childcare. We believe in serving our community and making a positive difference to the life and future of our region by making socially responsible decisions that have real, beneficial and measurable impacts on people and the world around us. We offer competitive wages, excellent benefits, along with wonderful employee incentives! While we offer many of the amenities of larger institutions, our students, and our Total Commitment to Student Success (TCS2), is our focus. We provide small class sizes, individual professional development opportunities and a family atmosphere. Apply now for the possibility of becoming part of this great institution.

Responsible for resolving work requests and completing projects that improve specific business functions for customers using Colleague, Colleague Reporting and Operating Analytics, Colleague Self-Service, Recruit, Astra Schedule, Adirondack THD, TouchNet, Mongoose Cadence, and Perceptive Content. Performs the role of technical lead to integrate college systems and workflows with Ellucian products. Develops a strong working and collaborative relationship with a diverse population of users.

Essential Functions

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Focuses on customer needs specific to Colleague, Colleague Reporting & Operating Analytics, Colleague Self-Service, Recruit, Astra Schedule, Adirondack THD, TouchNet, Mongoose Cadence, and Perceptive Content. Resolves work requests and completes projects involving Enterprise Technologies functions and capabilities. Completes task assignments and modifies priority levels based on service impact and customer needs. Anticipates, identifies, researches, develops, and documents solutions to customer problems. Works with peers and vendors as needed to determine the best possible solution. Monitors product lifecycles to maintain continuous vendor support and completes upgrades or replacement projects prior to support expiration.Researches and resolves issues identified by end users during testing of Enterprise Technologies system upgrades and system maintenance updates.Reviews enterprise system capabilities, workflows, and limitations to determine if requested changes and enhancements are possible within existing systems. Designs system specifications to best meet end user needs. Works with and often leads teams on projects that maintains or improves systems that serve and support students. Coordinates project team meetings, logistics, and scheduling of events. Establishes and executes a clear and concise communication plan.Evaluates project proposals to assess feasibility and requirements. Determines scope, cost, and duration; ensures that college strategic goals are addressed in project planning efforts.Assists end-users with reporting needs including defining, designing, writing, and implementing new reports that extract information from the college’s enterprise systems.Manages application-level user and group security for Enterprise Technology applications.Serves as facilitator for departmental liaison group(s). Promotes relationships between Information Technology and the college community while increasing support and understanding of current and emergent enterprise technologies. Collaborates with peer institutions to exchange knowledge and share best practices. Participates in regional user groups and online communities to gain insights on technical applications and solutions.Writes and maintains documentation of changes to technical processes, procedures, and user support materials. Routinely trains end users and technical support staff to use Enterprise Technologies services and features. Ensures that external and internal regulations and policies governing data management are met including regulations concerning information security, compliance audits, and data privacy. Reports all information security threats and activities that may compromise or destroy data to IT management in a timely manner.Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission and vision and being in agreement to be evaluated by same.


This job has no direct supervisory responsibilities. May assign work to other department employees while functioning as project manager and may direct the work of student employees.


Internal: Frequent contact with college personnel within and outside department in a planning, coordinating, information sharing, problem solving, and technical specification capacity.

External: Regular contact with vendors, consultants, and colleagues at other colleges and universities regarding technology and service activities.

Minimum Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:


  • advanced student information system methods and terminology (Ellucian Colleague preferred)
  • customer relationship management methods and terminology
  • enterprise texting communication methods and terminology
  • basic database administration and information security management practices
  • database language and management tools (Microsoft SQL preferred)
  • business intelligence methods and terminology (SAP Business Objects preferred)
  • advanced Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint / current version)
  • Microsoft Windows Server environment (Active Directory and Domain Services preferred)
  • basic enterprise-level network, hardware, and software configurations and troubleshooting procedures
  • Preferred

    experience working in educational institutionsproject management methods and terminology
  • help desk methods and terminology
  • room scheduling methods and terminology (Astra Schedule preferred)
  • e-commerce methods and terminology (TouchNet U.Commerce preferred)
  • housing management methods and terminology (Adirondack THD preferred)
  • document management methods and terminology (Perceptive Content preferred)
  • Skills and Ability to:


  • manage multiple competing-priority projects and work requests by utilizing time management techniques
  • be customer service orientated, self-motivated, and work under tight timelines with minimal supervision
  • provide excellent written, listening, questioning, and oral communication
  • use logic and reasoning to identify strengths and weaknesses to complex problems and develop, evaluate, and implement appropriate solutions
  • work independently and in teams while supporting a diverse population of users
  • establish collaborative opportunities between departments to help advance institutional operations
  • participate in successful technology projects and deployments involving testing, technical support, communication, training, scheduling and implementation efforts
  • develop and conduct one-on-one and group trainings
  • develop technical processes and related documentation
  • work with confidential records and electronic files related to the position
  • live the college’s beliefs of total commitment to student success (TCS2) and follow the college’s values while fulfilling its mission and vision
  • Preferred

  • effectively use industry standard project management techniques
  • read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations
  • Education and Experience:


  • Associate’s degree in technology related program
  • Five years of related experience
  • Preferred

    Bachelor's degree in technology related program
    Language Skills

    Ability to read and interpret documents such as rules and laws, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must be able to communicate technical problems verbally and in written form by using teaching and communication methods that the customer can relate to. Ability to effectively present information orally or in written form. Ability to quickly develop written and verbal communication for mass distribution to customers during college wide system disturbances.

    Mathematical SkillsAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning AbilityAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical, written or diagram form and deal with several abstract and concrete variables. Creative thinking is a must. Ability to handle change and multiple projects in a high volume, fast paced environment. Follow a project through from beginning to end.


    Must have a valid driver’s license.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the environment is usually moderate.

    This job requires that the employee is occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures.

    Travel may be required for professional development and conference opportunities.

    “This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind of level of difficulty.”

    Supplemental Information

    Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

    Jackson College supports the federal mandate requiring employers with more than 100 employees to be vaccinated or test weekly. Jackson College employees are required to submit proof of their vaccination status or provide weekly COVID -19 tests at their own expense. Employees working on Central Campus may schedule an appointment at the Health Clinic at a cost of $10.

    Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.

    The Jackson College Nepotism policy prohibits the hiring of direct relatives of current employees or members of the Board of Trustees including spouse, domestic partner, child, stepchild, parent, stepparent, aunt, uncle, niece/nephew, grandparent, grandchild. This policy applies to all full and part-time employees except for student workers, tutors, temporary employees and adjunct faculty.

    It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.

    When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

    The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position. Final candidates will be subject to a criminal background as part of the employment process.

    If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

    Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need. A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

    Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.


    What we are all about

    Jackson College is deeply committed to promoting the importance of equity and diversity for all students, staff, and faculty. It is our utmost desire to continue to provide an educational atmosphere that is inclusive to the work of diversity, equity and belonging.

    Our history

    Jackson College offers quality, transformational educational opportunities to prepare students for today’s career fields or transfer to a university.

    Founded as Jackson Junior College in 1928, the College operated as a division of the public Jackson Union School District and was located near the high school in downtown Jackson, Mich. In 1962, Jackson County voters created Jackson Community College as a distinct entity; and in 1964, they passed a charter millage that still helps to fund the College today. Rapid enrollment and program growth in the 1960s spurred construction of a new campus on its present site. In 2013, in light of the College’s decision to begin development of curriculum for bachelor’s degree programs and increased efforts in international studies, the Board of Trustees voted to change the name to Jackson College.

    Today, the College owns more than 500 acres and sits on a scenic rural site six miles south of the city of Jackson, and also operates Jackson College @ LISD TECH in Adrian, Clyde E. LeTarte Center, Hillsdale, and W.J. Maher Campus, Jackson. Online learning opportunities offer education around the world.

    Mission Statement

    Together we inspire and transform lives.

    We are committed to diversity

    • Promote a positive attitude toward diversity and serve as an active voice for the institutional changes and cultural learning required of a diverse college community.
    • Promote research and serve as a resource on issues of diversity.
    • Promote dialogue on issues of diversity.
    • Promote a curriculum sensitive to diversity.
    • Uphold the vision and purpose of JC’s commitment to inclusion and diversity.

    Jackson College Equity Statement

    Jackson College is an equal access/equal opportunity institution that embraces diversity as one of its highest priorities and is firmly committed to establishing and maintaining excellence through diversity in education and employment. We respect and value differences among our student body, workforce and community and are dedicated to intentionally fostering a welcoming environment of openness and appreciation for all.

    Through our commitment to equity, we will establish and sustain a learning environment that supports the recruitment, retention and success of students from all backgrounds, including those readily visible differences and the underlying differences.

    Through our commitment to equity, we are dedicated to advancing and building a diverse workforce through intentional hiring practices, marketing strategies, and performance review procedures to best position ourselves to attract, retain, and develop a talented and highly skilled faculty, staff, and administration from diverse backgrounds.

    Through our commitment to equity, Jackson College will sustain and enhance its role as a world-class institution of higher education in a global community.

    Jackson College Diversity and Equity Committees

    Diversity, Equity & Belonging Committee focuses on establishing and enhancing a culture of diversity and belonging at Jackson College, offering programs, professional development, and ensuring policies and practices are inclusive and equitable.

    Lux et Veritas focuses on enhancing diversity of thought,  perspectives, worldviews,  with civility through conversations and symposia..

    Committee on Equitable Outcomes (CEO) focuses on equity in curriculum, pedagogy, training, academic outcomes, completion, accountability measures and classroom experiences. No one leaves Jackson College with a degree or certificate without an understanding of our history regarding racial bias, conscious or unconscious.

    Equity Audit Committee

    Equity Audit Committee is conducting a thorough analysis of Jackson College from an equity lens, researching its history to identify equity gaps and any racism while identifying opportunities to make improvements where appropriate.

    Equity Initiatives Documentation Committee A standby committee that warehouses all equity initiatives, data and programs and helps with equity-related applications for grants, surveys, proposals, etc.

    Jackson College Affinity Groups In an effort to better understand and serve the various ethnic communities in the College’s service area, the College has established several affinity groups from the various local ethnic communities. These groups meet to strategize on ways the College can better serve each respective community. In an effort to increase the affinity group’s effectiveness, the College is hiring a part-time liaison for each group. There are five affinity groups: Latinx, Asian/Pacific Islander, Black/African American, Pakistani, and Indian.

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