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IT Support Specialist, Library Information Technology Georgetown University

Employer
Georgetown University
Location
Washington D.C.

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Administrative Jobs
Academic Affairs, Librarians & Library Services, Institutional & Business Affairs, Clerical & Administrative Support
Employment Type
Full Time
Institution Type
Four-Year Institution
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IT Support Specialist, Library Information Technology Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

IT Support Specialist, Library Information Technology - Georgetown University

The IT Support Specialist plays a critical role within the Library IT department and the Georgetown University Library as a whole by serving as a member of the support team responsible for approximately 250 computers used on a daily basis by Library staff, patrons, and students. Reporting to the Computer Support Coordinator, collaborating on projects and initiatives, and working across all Library departments and units in support of Library computing infrastructure, the IT Support Specialist has duties that include but are not limited to:

Maintain, Update, and Support Desktop and Laptop Computers and Peripherals
  • Set up, configure, test, deploy, and provide ongoing maintenance of the Library's computer hardware and associated peripherals for both public and staff users
  • Deploy Windows 10 and macOS operating systems to new and repurposed computers using an endpoint management platform
  • Install, configure, and troubleshoot software on desktop and laptop computers issued to staff and to computers located in public use areas
  • Maintain computers, projectors, and sound systems in Library classrooms
  • Set up and configure public and staff printers as required
  • Create workstations for students that have generic names and bind them to Active Directory (AD)
  • Setup and maintain laptops, tablets, and Chromebooks for staff and departmental use


Support Library Staff and Respond to Requests for Assistance
  • Quickly respond to, troubleshoot, and successfully resolve issues reported by users regarding public, utility, and staff computers and their associated peripherals
  • Assist users through an email ticketing system, outgoing phone/video (Zoom) calls, and in-person when needed
  • Handle routine technical issues and conduct research and/or seek guidance on how to address more complex issues by properly escalating the issue to the Computer Support Coordinator
  • Create and maintain documentation for all assigned issues including the troubleshooting steps taken and their results, and other relevant details gathered during the troubleshooting process


Manage the Computer Storage Room and Ordering of Supplies
  • Assist the Computer Support Coordinator in the management of the computer storage room, ensuring appropriate supply levels of spare computers and necessary peripherals
  • Monitor inventory of supplies to ensure adequate levels for the upkeep of computers and their systems
  • Order peripherals and other computer supplies as needed to replenish inventory and to support Library staff needs


Library Contributions and Professional Development
  • Continually acquires new knowledge and updates skills to enhance professional performance in all areas of responsibility
  • Keeps abreast of developments, trends, and issues in library systems and library applications
  • Monitors trends and maintains currency in emerging issues within areas of expertise


Qualifications
  • High School diploma or equivalency
  • Four (4) years of experience managing and troubleshooting Windows and macOS computers and their peripherals
  • Proficiency in diagnosing computer hardware and software problems and addressing the issues until they are successfully resolved
  • Experience maintaining and troubleshooting projectors, monitors, and copiers, and scanners
  • Ability to lift and move 20+ lbs. of computer and other technology equipment
  • Ability to effectively communicate with users of varying technical skill levels, from novice to expert
  • Commitment to fostering an equitable and inclusive workplace, and ability to work effectively with a diverse faculty, students, and staff
  • Strong analytical and problem-solving skills
  • Ability to work effectively both independently and as part of a team
  • Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties


Preferred qualifications
  • Experience writing, updating, and maintaining scripts such as AutoIt
  • Experience with endpoint and software management platforms such as Tanium, Jamf, and SCCM


Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected] opens new window" target="_blank" href="https://apptrkr.com/get_redirect.php?id=2415901&targetURL=mailto:[email protected]">[email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu opens new window" target="_blank" href="https://apptrkr.com/get_redirect.php?id=2415901&targetURL=https://benefits.georgetown.edu/">https://benefits.georgetown.edu or view the online interactive benefits guide for more information.


To apply, visit https://apptrkr.com/2415901





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