Job no: 503597
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

The Instructional Designer supports the University’s mission to advance the effective use of current and emerging technologies to develop innovative and engaging e-learning environments in the department of E-Campus. Ensures that the University's learning management system is properly maintained, works to enhance the faculty’s pedagogical understanding of technology in e-learning environments, and serves as an advocate for institutionalizing e-learning within the culture and administration of the University.

Key Responsibilities

• Maintain and administer the learning management system and other instructional technologies to serve the educational and administrative community with resources in support of instruction.
• Ensure that eCampus web sites are fully functional, easy to navigate, usable, and accurate.
• Design, develop, and maintain dashboards to reflect technologies supported by the department.
• Translate application requirements into user-friendly systems and applications.
• Consult with faculty and staff to adapt existing courses and programs for online delivery and other forms of e-learning.
• Support e-learning by designing, developing, and implementing tools and resources for students.
• Provide telephone, in-person, and online (e.g., email, web-conferencing) contact for administrative and educational support and solutions.
• Design and develop online instructional materials that support academic courses/programs grounded in sound educational theory and best practices in instructional design.
• Work with faculty to develop teaching and learning environments that emphasize active learning and incorporate appropriate instructional technologies.
• Generate reports and analysis for Director.

Knowledge, Skills & Abilities

• Thorough knowledge in using learning management systems and other instructional technologies, as well as, knowledge of software administration.
• Ability to understand, analyze and diagnose faculty, staff, and student needs and translate these needs into instructional solutions.
• Proficiency in web and mobile technologies with programming knowledge of Application Programming Interface (API) and web development tools such as Java, HTML, XML, and .NET.
• Ability to enhance web-based courses with knowledge of best practices and e-learning principles.
• Thorough knowledge and demonstrable skills in applying a variety of software applications and web-based authoring and publishing systems: e.g., Camtasia, Photoshop, HTML editors, WebEx, Microsoft Office, etc.
• In-depth knowledge of systems analysis and development, applications programming, and database analysis.
• Ability to design and develop user-friendly interfaces that comply with accessibility as defined in Section 508.
• Working knowledge of managing vendor-supplied application maintenance and patch life cycles.
• Ability to facilitate quality control and ensure that the online materials and practices are successful by applying established CSU and Faculty Senate criteria to meet course learning outcomes.
• Knowledge of instructional process.
• Ability to understand, analyze and diagnose faculty, staff, and student needs and translate these needs into instructional solutions.
• Ability to enhance web-based courses with knowledge of best practices and e-learning principles.
• Skilled in developing and conducting faculty training workshops and materials.
• Ability to gather data, compile analytics, and generate reports.
• Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
• Ability to teach/instruct faculty to integrate existing and emerging instructional and interactive technologies into their courses/programs.
• Strong consultative skills to assess user needs and provide appropriate support.
• Strong oral and written communication skills to translate complex technical concepts into terms to support e-learning.
• Strong interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
• Strong problem-solving and writing skills.
• Ability to develop and maintain an effective working relationship with colleagues within the University.
• Ability to maintain confidentiality and appropriately handle sensitive procedures and policies.
• Excellent customer service and public relation skills.

Required Qualifications

• Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
• Three years of experience supporting information systems and technology

Preferred Qualifications

• Master’s degree in a related field
• Experience in educational technology, instructional design, distributed learning, or an equivalent discipline
• Experience using and managing Learning Management Systems
• Experience with technical information systems and application program packages
• Experience and a working knowledge of common software application packages used in higher education teaching
• Experience in course development and design
• Experience in a team-based environment
• Experience in conducting workshops in higher education

Compensation

Classification: Information Technology Consultant - Career
Anticipated Hiring Range: $5,500/month - $5,800/month
Hiring Range: $4,372/month - $10,792/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: August 3, 2021 through August 22, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: August 03, 2021 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled