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Director Of Communication & Marketing

The University of Tennessee, Knoxville
Knoxville, TN

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Institutional & Business Affairs, Alumni Relations & Development, Communications & Marketing, Technology, Multimedia & Audiovisual
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Director of Communications and Marketing, College of Communication and Information


The College of Communication and Information (CCI) at the University of Tennessee, Knoxville seeks applications and nominations for a full-time Director of Communications and Marketing to lead and execute the strategic direction, vision, and creative standards for communications and marketing efforts for the college and its schools. The director serves as a key member of the CCI leadership team, provides leadership and direction for all communications and marketing efforts, and is responsible for promoting and advancing the College’s image and reputation within the community, the state, the nation, and the world. This position plays a key role toward enhancing the College’s ability to achieve long-term strategic goals, including increasing research dollars, recruitment and retention of students, faculty, and staff, alumni and donor relations, and improving national and international rankings. The director reports to the dean, serves as the College’s chief communications/marketing officer, and has direct supervisory oversight of at least one staff position, while working directly with school directors, associate/assistant deans, and others in various College units. The individual selected for this position will have an opportunity to propose and implement a comprehensive overhaul of the College’s communications and marketing efforts.




Strategic Communications and Marketing Leadership


  • Develops, formalizes, and executes a holistic, long-term communications and marketing plan for the College and its Schools.
  • Works directly with school leadership to develop marketing and communication initiatives, ensuring that these efforts not only contribute to the success of each unit, but are also aligned with the strategic vision and distinctive brand of the college.
  • Collaborates with campus and university-level communication officers and administrators to ensure the college is proactively contributing from a marketing perspective to the university's brand and initiatives.
  • Develops a robust and data-driven understanding of the college’s target audiences and influencers that is relative to the attitudes, opinions, and behaviors that drive levels of positive engagement and revenue impact by core stakeholders.
  • Identifies and prioritizes strategic communications needs for the college, inclusive of all schools, with focus on strengths and opportunities that should be pursued.
  • Evolves the college’s brand to capture attention, support enrollment, increase donor development, and develop corporate and community partnerships.
  • Creates marketing and communications programs and initiatives to address short- and long-term opportunities and needs, within specified timelines, and within available college resources.
  • Conducts ongoing research on higher ed trends to ensure C&M efforts are aligned with industry standards and on par with or ahead of efforts by competitors.
  • Plans and executes strategy and deliverables for paid marketing campaigns to positively impact student recruitment. Works with professional media buying agencies as needed for market placement and campaigns.
  • Identifies and pursues paid advertising opportunities as appropriate to advance the perception of the college to specific audiences and improve the college’s reputation. 
  • Identifies and executes strategies for target markets to advance undergraduate and graduate student recruitment and enrollment that incorporates all available communications channels, platforms, and media types for holistic execution.
  • Serves as a liaison between the college and the university’s Office of Communications and Marketing, the UT Communications Council, and other key campus communications office to ensure team efforts support UT strategic priorities and follow established guidelines.

Brand Identity


    Sets and oversees visual brand identity (within UT brand) and messaging for all college and school media across all print and digital platforms to ensure consistent uniformity.Manages all critical projects and leads or supervises project teams responsible for wide-reaching impact or high-profile assignments.Develops and implements policies for the college to ensure brand is adhered to across all platforms.Establishes design theme and tone for the college’s website, publications, the college’s annual report, and other college and school publications related to recruitment, stewardship, and other major initiatives.Sets strategy for and supervises media pitching and placement with the goal of increasing external earned media coverage by reputable regional and national media outlets.Reviews and edits all media releases, feature articles, video scripts, and blog posts for college publications as well as scripts for the dean. Works in partnership with the UT and College Development offices for alumni on design/production of print and digital media during regular year as well as campaign cycles.Supervises and advises management of college and school website design, redesign, content, and maintenance.Sets strategy for video production needs to enhance the digital presence of the college; writes, reviews, and approves all scripts, selects soundbites, and reviews/approves edits for video production.Facilitates the implementation of creative and project management tools to enhance effectiveness of communications team.

Multi-Platform Writing and Coordination


  • Provides strategic communication counsel to the dean and writes messaging, speeches, and assists with presentations for the dean as needed.
  • Writes original material for publication via articles, reports, newsletters, promotional pieces, etc. Selects subject matter based on specific assignment from the CCI dean, CCI school/program directors, and other CCI faculty/staff.
  • Writes or edits all high-profile content and pieces for style as well as tone and structure.
  • Confers with the dean, school/program directors, faculty and staff regarding articles, reports, newsletters, promotional pieces, etc.
  • Designs, writes, edits, creates and produces distinct communication objects for prospective and current students, alumni, donors, and others affiliated with CCI.
  • Actively manages all Facebook, Twitter, Instagram, and similar existing and developing social media activities for the college and dean.
  • Analyze social media trends, tracking new technologies and innovations to determine how they can be used to achieve the greatest return for CCI.

Management & Supervision


    Provides expert guidance, assigns work, prioritizes projects, establishes deadlines, and provides approval for work quality and accuracy.
  • Determines and builds appropriate staffing-level and structure needed to accomplish strategic marketing and communication goals of the college.
  • Hires, trains, evaluates, and mentors team members, including student staff members.Delegates work assignments and reviews for accuracy and quality.Makes recommendations regarding hiring and training of team members.Makes recommendations to college administration regarding future hiring needs for communications-related areas.Ensures all work done by employees is in alignment with the college’s strategies and goals.Provides supervision and oversight to staff members.Develops project budgets including personnel, production, vendor/freelance, and equipment costs as needed.Plans, maintains, and executes the office’s budget and requests funds for services and equipment related to college communications projects, including paid advertising/marketing campaigns, necessary office operational software, printing, photography, video and multi-media services, digital cameras, and computer hardware and software purchases. Oversees estimates and budgets for communications projects funded by the college. 

Required Abilities and Experience


    Bachelor’s degree in a communications field such as public relations or other related areas.Five years of progressively responsible relevant experience, or an equivalent combination of education, training, and experience. Relevant experience in multiple specialty areas, including extensive experience working collaboratively with other communications professionals including writers, editors, print designers, web designers/developers, photographers, videographers, and video production professionals.Exceptional and visionary leadership and management skills with the ability to bring together broad constituencies to build collaboration, teamwork, and synergies.Exceptionally strong oral and written communications skills, including editing and writing experience across long- and short-form print, web, video, and social media pieces and platforms.Strong understanding of video production and ability to apply it to enhance existing and future C&M efforts.Strong understanding of social media’s power, including current and future trends that may impact our messaging.Strong project management skills with proven ability to meet deadlines in a fast-paced environment.High-level understanding of and experience with communications strategy and branding, especially as they relate to higher education.Great management skills to direct and guide staff in a fast-paced environment with simultaneous complex projects and multiple deadlines to deliver excellence on time.Significant experience working on a wide variety of communications projects including digital and print magazines and newsletters, and website development.Excellent time management skills and ability to prioritize.Experience with industry-standard publishing tools including Adobe InDesign, Photoshop and Dreamweaver, Microsoft Office suite, Wordpress, etc.Proficiency to direct vendors, including printers, writers, photographers, media buyers, and multi-media teams.

Preferred Abilities and Experience


    Master’s degree in a communications field such as public relations or other related areas.Ten years progressively responsible relevant experience including supervisory experience of a team. Expertise in multiple specialty communications areas (design, writing, media relations, marketing, communications strategy, etc.). Experience conducting communications and marketing work at an institution of higher education, government agency, or company.

Screening of applicants will begin August 15, 2021 and will continue until the position has been filled. For full consideration, applicants must provide a resume, cover letter, link to samples of their work/portfolio that supports their ability to perform the responsibilities of the position, and a minimum of five references. All applicants must apply online to be considered for this position.

Job: Other Professional
Primary Location: US-Tennessee-knoxville
Organization: Comm/Info-Admin
Schedule: Full-time
Job Posting: Jul 30, 2021, 5:06:51 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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