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Student Success Specialist - Diversity Resources

Chippewa Valley Technical College
620 West Clairemont Avenue

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Administrative Jobs
Institutional & Business Affairs, Diversity & Inclusion
Employment Type
Full Time
Institution Type
Community College
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Job Details

Overview and Responsibilities

The Student Success Specialist (Diversity Resources) supports and provides case management services to new and continuing students underrepresented by gender in their career fields (Non-Traditional Occupations), non-white/multicultural students, and international students at all CVTC campuses to improve student performance through targeted interventions. This position will also serve as a Designated School Official, supporting CVTC’s international student processing needs. The Student Success Specialist (Diversity Resources) is part of the Diversity Resources team and reports to the Diversity Resources Manager.



  • Case manage progress of assigned student populations and measure the impact of prescribed interventions through specified case management databases.
  • Provide appropriate retention services and programming for assigned student populations.
  • Provide crisis intervention support, as well as behavioral intervention support, and coordinate community resource and mental health counseling referrals for assigned student populations. 
  • Assist assigned student populations with developing skills necessary to succeed and overcome barriers (interpersonal skills, appropriate college behavior, professional attitude, conflict management skills, time management and assertiveness).
  • Administer Designated School Official (DSO) duties as assigned for prospective and current International Student population, including International Student orientation.
  • Support departmental efforts to develop and implement proactive outreach activities and communication plans for assigned at-risk student populations and other targeted populations as identified.
  • Maintain reports on designated data system(s) for all assigned populations, tracking their participation, use of interventions, and intervention outcomes.
  • Co-lead department student organization (EMPOWER).
  • Assist student in making appropriate academic and career choices through course selection, career advisement, and career planning.
  • Develop and implement student success workshops, when necessary.
  • Support, coordinate, monitor, and implement grant activities as assigned.
  • Coordinate with Student Services teams to identify new and continuing at-risk students.
  • Participate on appropriate college teams and contribute to accomplishing the goals and objectives of the team(s).
  • Relate successfully with students and staff of diverse cultural, social, or educational backgrounds.
  • Create and support an environment that focuses on value added learning and culturally responsive student support services.  
  • Cross-train with department members to provide support and feedback.
  • Maintain confidentiality, including all student records.

Required Knowledge, Skills and Abilities:

  • Excellent interpersonal and communication skills.
  • Proven ability to address issues with students and staff related to at-risk, underprepared and transitioning students, and academic success.
  • Proven ability to navigate and resolve conflicts effectively.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds
  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
  • Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
  • Ability to work a flexible schedule and travel to various campuses if necessary.
  • Other duties as deemed appropriate and related to the goals and objectives of Student Services departments.


  • Bachelor’s degree in a human services related field with three years of case management experience; or a master’s degree in Education, School/Mental Health Counseling, Student Affairs, or related area.
  • Minimum of one-year related work experience in multicultural student services and behavior intervention programs.
  • Experience working with at-risk male populations.
  • International F1 VISA/immigration knowledge preferred.
  • Certification and/or training in Title IX preferred.
  • Mental Health First Aid (or similar) training preferred.
  • Post-secondary professional experience preferred.
  • Bilingual preferred.


In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

Benefits Summary
  • Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA) and wellness incentive
  • Dental insurance for employee, spouse, and dependents
  • Life and long-term disability insurance
  • Wisconsin Retirement System (WRS)
  • 403(b) tax deferred annuity program
  • 457(b) deferred compensation plan
  • Section 125 flexible spending accounts
  • Paid vacation, personal, and sick time
  • Paid holidays
  • Employee Assistance Program (EAP)
  • Tuition reimbursement (eligibility requirements apply)
  • Professional development

Generally, with the exception of tuition reimbursement, benefits eligibility begins on the first date of employment (i.e., there is no waiting period).



CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711


Working at Chippewa Valley Technical College


Chippewa Valley Technical College delivers innovative and applied education that supports the workforce needs of the region, improves the lives of students, and adds value to our communities.


Chippewa Valley Technical College is a dynamic partner for students, employers, and communities to learn, train, and succeed.

Location and Campuses

Chippewa Valley Technical College (CVTC) is part of the Wisconsin Technical College System (WTCS) and serves an eleven-county area in west central Wisconsin. The largest campus is located in Eau Claire and includes a Business Education Center and Health Education Center, plus a Manufacturing Education Center at the Gateway Campus and an Emergency Service Education Center and Energy Education Center at the West Campus. CVTC has regional centers in Chippewa Falls, Menomonie, Neillsville, and River Falls. The College is one of 16 WTCS colleges located throughout the state.

Student Profile

Student enrollment exceeds 8,000 credit students per year, plus over 9,000 non-credit students, with full-time equivalents of over 4,000. The median age of credit students is 24. Approximately 68% of students receive financial aid and 44% are Pell Grant students.

Programs and Placement

CVTC offers 110 programs, 35 certificates, and customized training to an average of 140 businesses annually. CVTC has an outstanding placement rate, 95% of graduates are employed within six months of graduation, with 87% in a related field. CVTC has nationally recognized faculty and state-of-the-art facilities and equipment. Business and industry leaders serve on advisory committees and help CVTC match its curriculum to the needs of today's workplace. Courses are offered at numerous locations in traditional classroom settings, as well as online and in a variety of blended and hybrid formats.

Commitment to Learning

We value all students and their diverse backgrounds and are committed to their learning and success in a global society. We act with honesty, integrity, and fairness and offer a safe and cooperative work environment where individuals care for each other and grow through open communication. We value the resources entrusted to us and work together to develop and continuously improve processes that support the creative pursuit of new ideas.

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