Box Office Shift Supervisor
Target Hire Date
08/19/2021 - 15 days to go
Join our community and experience Emerson College!

Shift supervisors can expect to work a minimum of 8 hours per week and, on rare occasion, a maximum of 20 hours per week. Flexible schedule. Evening and weekend availability required.

Seeking personable and responsible Box Office Shift Supervisors for part-time employment in downtown Boston's Theatre District. This is a supervisory-level, part-time position in the box office that works autonomously with limited managerial supervision. We are looking for applicants who are welcoming, proactive, accountable, and comfortable interfacing with the public and supervising Box Office Ticket Representatives, both in a fast-paced environment and in quieter office settings.

Supervisor: Box Office Manager

Your Team: Office of the Arts - Box Office

Shift supervisors can expect to work a minimum of 8 hours per week and, on rare occasions, a maximum of 20 hours per week. Flexible schedule. Evening and weekend availability required.

Pay is $19.00/hour.

Venues: Paramount Center, Cutler Majestic Theatre, Tufte Performance and Production Center (note that we do not service Emerson's Colonial Theatre)

Duties:

• Supervise part-time Ticket Representatives, typically 1-3 at a time, and give job-related feedback
  
• Be the Manager on Duty for event shifts, this includes managing all box office staff and operations during the box office's busiest time, responding to escalated patron concerns, and ensuring patrons make it to the door in time for curtain without direct managerial supervision
  
• Be a resource for ticket representative tasks such as selling tickets and packages, processing donations, distributing will call, reconciling shift sales, and processing multiple forms of payment (credit cards, cash, checks) in AudienceView ticketing software
  
• Perform ticket representative tasks as needed
  
• Be a liaison between upper-level management, ticket representatives, and patrons
  
• Participate in the box office's internal equity, diversity, and inclusion learning and projects to contribute to a more equitable and anti-racist workplace and theater experience
  
• Lock and unlock box office and theater spaces for staff and the public
  
• Count, distribute & deposit cash at start & end of shifts
  
• Process sales made by external vendors (e.g. Goldstar, ArtsBoston) into ticketing system
  
• Process group sales and communicate with group organizers regarding payment and policies
  
• Collaborate with Guest Experience usher staff to assist patrons before and during events
  
• Pull business reports and fill out financial settlement spreadsheets at the end of event shifts
  

Other Responsibilities:

• In collaboration with full-time staff, brainstorm and work on long-term projects to continuously improve our box office work culture and our patron experience
  
• Assist in training and mentoring incoming and existing Ticket Representatives
  
• Stay informed of upcoming performance offerings as well as box office policies and procedures in order to assist staff and patrons
  

Qualifications:

• A minimum of 1 year of box office or similar customer service experience is required
  
• Applicants should exhibit leadership, receptiveness to feedback, accountability, and initiative
  
• Experience communicating effectively between various roles
  
• Cash and credit handling skills
  
• Computer and typing skills and competency in Microsoft Office and Google Workspace required as well as ability and willingness to learn new software
  
• Interest in learning and willingness to engage in conversations about equity, diversity, and inclusion best practices and initiative to apply those learnings to the box office
  

Preferred Qualifications:

• Management experience preferred but not required
  
• Interest in theater, film, live music, or other artforms
  
• Desire to collaborate in an inclusive team environment
  

Work Environment and Demands of the position:

Physical Place and Existing Conditions:

Typical office conditions; Desks and chairs are higher than average due to positioning at Box Office windows. Nearly all work is executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone. The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed.

Requires ability to stand and/or sit for long periods of time:

Most work is done while sitting, though staff are welcome to stand at their station as needed

Requires ability to lift and move objects that are: Under 10 lbs.

Requires ability to move materials: Yes, on very rare occasions

Requires working in difficult physical positions and body contortions: No

Grade of Position: T01N40

Scheduled Weekly Hours: 10.00

Hiring Range: $6,240.00 - $6,541.66


To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Boston-Campus/Box-Office-Shift-Supervisor_JR000830

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: titleix@emerson.edu

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range





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