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Program Specialist - DUHS Corporate Human Resources - Organizational and Leader Effectiveness

Duke University
VP Human Resources

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Administrative Jobs
Institutional & Business Affairs, Human Resources & Employee Development, Technology, Analysts & Programming
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Job Details

The Program Specialist is responsible for managing and executing flawless deliveries of training, educational and engagement programming for Duke University Heatlh System (DUHS) Corporate Human Resources’ Organizational and Leader Effectiveness team.

Essential Duties and Responsibilities:

  • Owns the end-to-end execution of program delivery to include: (75%)
    • Creating and driving delivery elements of the work plan
    • Logistics management of program delivery including coordinating virtual delivery platforms, finding internal meeting room space, finding and contracting hotel/conference centers when required, collecting and distributing materials required on-site, coordinating food and beverages
    • Owning technology and logistic support for virtual programs
    • Organizing and participating in design meetings to discuss delivery logistics and offering ideas and suggestions on logistics, materials and the use of technology for virtual experiences
    • Coordinating all communications and logistics during program delivery, including meeting invitations and distributing materials to all participants
    • Owning the post-program evaluation administration and summarizing data
    • Observing and listening for concerns and questions during the delivery; taking action when appropriate and communicating to project team
  • Collaborating with on-site client delivery person when not attending program delivery, ensuring a smooth transition
  • Supports the invoicing management to include: (5%)
    • Managing program delivery related contracts, and when appropriate faculty/vendor contracts
    • Managing materials and venue to budget
    • Documenting all program delivery expenses
  • Implements programming evaluation processes (10%)
    • Reviewing evaluations and preparing summary reports for the project team, faculty, and client
    • Contributing insights to program debrief meetings regarding participant reaction, logistical challenges, and recommended changes to address them
  • Owns knowledge management related to program delivery materials (5%)
    • Maintaining program delivery documents in agreed location
    • Updating documents as necessary
  • Performs other job-related duties and responsibilities as may be assigned or required (5%)

Minimum Qualifications:

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program with one year of experience in program administration or event production.


Two years of postsecondary education with three years of experience in program administration or event production.

Knowledge, Skills, and Abilities:

  • Strong verbal and written communication skills
  • Strong organizational, analytical and interpersonal skills
  • Ability to manage and prioritize several projects simultaneously and independently
  • Ability to work successfully with partners locally and remotely
  • Skills evaluating program performance, summarizing findings, communicating results, and forming an action plan
  • Ability to learn new technologies, processes and policies quickly
  • Ability to work independently, multi-task and complete tasks in a fast-paced, highly dynamic work environment
  • Proficient in Microsoft Word, Excel and PowerPoint as well as project management and delivery tools, especially Zoom, Microsoft Teams, and SmartSheet
  • Communications experience with website, newsletter and presentation development

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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