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Duke University

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.


General Description of the Job Class

The Administrative Assistant, PRMO, assists directors or other group of professionals by providing high level administrative support. The administrative assistant is regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.

  • Administrative Support: Schedule and maintain a challenging calendar of appointments and meetings for multiple directors, including on Zoom and/or WebEx platforms. Schedule travel itineraries, and coordinate related arrangements for director, managers, and other departmental members. Routinely collaborate with Duke Recruitment to schedule interviews for open departmental positions. Anticipates director and/or departmental needs and proactively bring together the appropriate individuals and resources in support of the leader or department. Prioritize and resolve inquiries (phone, e-mail, and in-person). Respond to requests for information and provide assistance as appropriate. Order office supplies for department. Prepare agendas and draft minutes for key PRMO meetings as assigned. Collaborate with Program Coordinator (facilities) to plan and assist with departmental space planning, departmental relocations, and other facility needs. Draft internal and external communication for director as assigned. Staff member will assist and independently prepare presentations as directed.
  • Budget and Financial Management: Assist with budget planning and development by researching assigned budget items. Routinely reconcile and clear procurement card expenses in Concur. Create, document, and manage clearance of travel expenses in Concur. Create and process all routine check requests and expense forms for department. Provide backup for payroll functions as assigned to include timekeeping for biweekly and/or monthly staff.
  • Administrative Duties (non-routine): Plan, coordinate, track and complete special projects independently or in cooperation with other groups as assigned. Prepare onboarding packages for director or other departmental professionals, including paperwork, badge activation, and orientation booklet. Develop advanced presentation materials, including PowerPoint presentations, as directed. Interprets departmental policies and procedures and make decisions on specific operating issues based on knowledge of the organization and departmental guidelines. Perform other related duties incidental to the work described herein.
  • Event Planning: Assist in planning and executing departmental or PRMO wide events for staff. Determine administrative needs for conferences, meetings, retreats, seminars or other related high level activity where department or leadership is in charge of event. Collaborate with external vendors, entities and internal support services to assemble and arrange for necessary items.

Required Qualifications at this Level

Education: High School education or equivalent with five years of administrative support experience in increasing variety, complexity and demonstration of work leadership.

Two years of related postsecondary education with three years of experience or an equivalent combination of relevant education and or experience.

Degrees, Licensure, and/or Certification: N/A

Knowledge, Skills, and Abilities:

    Assignment typically requires a detailed knowledge of organization's operations, organizational procedures, and personnel. Exceptional communication skills and written ability.Demonstrate ability to work with sensitive information. Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent senior leadership, directors, and PRMO to outside parties. Demonstrate attention to detail and decision-making skills to respond to high-pressure situations. Demonstrate time management skills to plan, manage, and coordinate activities and major functions.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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