Patient Service Associate, Radiology Administration - Duke Raleigh Hospital - Full Time

Employer
Duke University
Location
RADIOLOGY ADMINISTRATION

View more

Administrative Jobs
Technology, Multimedia & Audiovisual

Job Details

Duke Raleigh Hospital offers the latest in care and technology in a patient-friendly setting. It has been an important part of Duke Health since 1998 and has served Wake County for more than 35 years, employing more than 2,000 team members. The hospital provides 186 inpatient beds and a comprehensive array of services, including the Duke Raleigh Cancer Center, Duke Raleigh Orthopedic and Spine Center, cardiovascular services, neurosciences including the Duke Raleigh Skull Base and Cerebrovascular Center, advanced digestive care, disease management and prevention, wound healing, outpatient imaging, intensive and progressive care, pain clinic, same-day surgery, emergency department and community outreach and education programs

U.S. News & World Report ranked Duke Raleigh Hospital as high performing in orthopaedics and two adult procedures/conditions: Chronic Obstructive Pulmonary Disease (COPD) and lung cancer surgery. #DukeRaleighJobs

Occ Summary

With the use of PACS (Picture Archiving and Communication System), MaestroCare (Epic), and Nuance Powershare the PSA will support physicians, technologists and other medical staff in the acquisition, storage and distribution of digital patient records in Radiology. It is the responsibility of the PSA to protect patient confidentiality and to ensure the maintenance and integrity of the patients’ Radiology record is maintained while images are retrieved, stored and distributed to patients, providers, hospitals and other entities both internal and external to DUHS. The PSA coordinates and participates in a variety of clerical activities involved in the tracking, retrieval and distribution of CDs. Position also involves customer service, message distribution, and ancillary scheduling.

Work Performed

Utilize the MaestroCare Image Library Worklist to process orders from providers to store images in PACS.

Operate the Digital Media Creator (DMC) and PACSscan equipment to create CD or DVD, containing imaging studies in DICOM format at the request of patients, providers, hospitals and other entities.

Upload outside DICOM imaging studies from CD or DVD to PACS.

Merge DICOM imaging studies in PACS to the MaestroCare order.

Fulfill requests for DUHS images by pushing DICOM images from PACS to Powershare.

Push images received in Powershare to PACS in order to fulfill the MaestroCare physician order.

Obtain signed patient authorization to release medical information as required by DUHS policy.

Utilize Microsoft Word, Excel, Outlook, MaestroCare, PACS, and Powershare to complete daily logs, correspond with attorneys, physicians, patients and other staff members.

Respond to requests for images and reports related to legal cases. Communicate professionally and timely in written and oral communication, with attorneys, judges and social workers.

Troubleshoot problems with image quality and equipment malfunction and submit timely and effective Service Now Requests.

Transcribe radiology orders from community physicians in Maestro Care for walk in exams and scheduled exams.

Schedule and cancel exams for all modalities as needed in Maestro Care.

Provide mammography technologist support to include obtaining images and reports from outside facilities, pushing images to PACS, and checking systems to ensure accuracy.

Answer telephone, take and deliver messages to physicians, nurses, technologist and others. Distribute mail, collect and scan medical records for HIM. Use email to send and receive signed documents and handling faxed requests.

Functions performed by this position have a direct impact on patient safety and the timeliness of patient care. This position routinely coordinates with outpatient clinics, inpatient units, Emergency Department, and surgeons both internal to DUHS and external to DUHS.

In all aspects of the job, the candidate must pay close attention to detail and perform with high accuracy consistently in a high volume area, all while strictly adhering to Federal and State regulations and DUHS policy.

Display a helpful and professional attitude when helping patients, DUHS staff and coworkers. Highly developed customer service skills are required in order to meet patient needs and internal customer expectations.

Effectively communicate with all DUHS employees including physicians, nurses, technologists, patient service associates and administrative professionals.

Knowledge, Skills and Abilities

Strong verbal and written communication.Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Level Characteristics

N/A

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year ofwork experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

Find Us
Location
US

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert