Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet® organization
• Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 +registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

General Description of the Job Class

The Virtual Clinic Clinical Nurse III will actively deliver exemplary care in order to ensure patients receive the right care, at the right time, in the right place. We are seeking a full time Registered Nurse to join the Telehealth Virtual Clinic Team. This position will plan and provide professional nursing care for patients in a virtual clinic setting in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services virtually and technical support between patients, families, and clinicians in accordance with the scope of the RN as defined by the North Carolina Board of Nursing.

The Virtual Clinic Clinical Nurse III will provide leadership, direction, and guidance with the daily operations of the virtual clinic. The nurse will provide nursing tasks, education, and technical support for the patient and providers using the various telehealth platforms, including but not limited to video visits and remote patient monitoring devices.

This position is located at the PDC Engagement Center, 4825 Creekstone Drive in Durham, NC.

May be required to work in regular clinic if indicated.

Duties and Responsibilities of this Level

1. Provide nursing triage, assessment and education to patients via virtual interactions with various telehealth platforms. Plan, provide, and document evidence based professional nursing care in virtual settings using various telehealth platforms, while utilizing the nursing process, in accordance with relevant policies and procedures, under the supervision of the Telehealth nursing management and director.
2. Assist in the development of the standards of care, patient/family education and staff education to address the needs of the virtual clinic patient populations.
3. Tiiage and assess clinical conditions that require in person visit vs virtual visit.
4. Provide leadership, mentoring, coaching, and precepting of staff within the virtual clinic.
5. Collaborate with teams to develop and optimize patient’s virtual plans of care.
6. Lead the virtual clinic process improvement initiatives to improve quality of care, clinical outcomes for the virtual clinic populations.
7. Share informal and formal learnings to contribute to the enhancement of patient, family, staff, and virtual clinic outcomes.
8. Develop resources and practice guidelines.
9. Provide oversight of virtual patient follow-up needs. Including but not limited to orders as labs/imaging, appointments, plans of care.
10. Remotely monitor, collect and analyze patient data, make recommendations for nursing care plans, evaluate nursing care provided, document and communicate appropriately nursing actions taken and patient responses.
11. Participate in enterprise committees.
12. Provide technical assistance when needed and identify issues that require escalation.
13. Delegate tasks and supervise the activities of unlicensed care providers (schedulers, Medical Assistants and Staff Assistants)
14. Participate in entity level performance improvement activities, work culture events, continuing education and meetings. Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. This will include telehealth professional development.

Required Qualifications at this Level EducationWork requires graduation from an accredited BSN, Associate's Degree in Nursing or Nursing Diploma program. All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date.

Experience

2 years nursing experience requiredExperience with technology; EMR; telehealth preferred
• Med-Surg, Ambulatory, or ED/ICU/Periop experience preferred

Degrees, Licensure, and/or Certification

Must have current, non-restricted or compact RN license. Licensure in the state of North Carolina will be required within 90 days if a compact state RN license. BLS required.

Knowledge, Skills, and Abilities

• Assessment of the patient using virtual technology
• Provide leadership, direction, and education for patients and families in accordance with the nursing plan of care using virtual technology.
• Technology skills, including teaching the patient telehealth technology virtually Ability to learn new telehealth platforms/programs and teach/troubleshoot with patients/families.
• Ability to collaborate with providers, clinic staff, patients, families in a virtual environment to develop and optimize patient’s virtual plans of care and outcomes.
• Excellent listening skills
• Flexibility/Adaptability to multiple changing priorities in a fast paced environment
• Ability to provide innovative ideas and solutions for the telehealth virtual clinic programs
• Well-developed critical thinking, leadership, mentoring, coaching, and clinical judgement skills acquired over 3-5 years of clinical experience in acute or ambulatory care
• Excellent written, verbal, video, telephone, and interpersonal communication skills
• Excellent organizational and motivational skills
• Diverse knowledge base
• Able to collaborate and be flexible
• Familiarity /Experience with client interaction on the telephone and video platforms
• Electronic Health Record experience (EPIC experience preferred)
• Typing proficiency of 30-50 words per minute
• Experience leading unit based quality improvement project

Distinguishing Characteristics of this Level

The Clinical Nurse III provides leadership at the unit level. The CNIII independently and creatively implements the nursing process for individual patients and identifies needs and plans care for unit patient populations. The CNIII is positive during changes and supports growth of peers. The CNIII is able to effectively communicate with all members of the health care team.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.