Professional/Administrative

Manager, Learning and Technology Spaces

Full Time

Dean of the Faculty

Information Technology Services - Classrooms, Digital Media and Events

Colgate University is seeking an organized, and motivated person for a Manager of Learning and Technology Spaces position. This position provides the opportunity to evolve the design and functionality of Colgate’s many learning and event spaces.

ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan. More information can be found https://www.colgate.edu/about/third-century-plan

The Classroom, Digital Media, and Events (CDME) team provides direct support to students, faculty, staff and alumni. Our expert team supports over 200 learning and event spaces on and off campus facilitating audio visual installations, maintenance, repair, technical event support, education and consultations. Our team is in the field, front facing representatives of Colgate University’s IT organization In this role you will work closely with other Classroom and Event Support Specialists and Engagement and Support team to support our students, staff, and faculty and work with the rest of the IT teams as escalations and projects require.

We’d love to hear from you – even if you do not meet 100% of the preferred/desired Qualifications.

In collaboration with campus partners, this position is accountable for the successful operation of Colgate’s learning and event spaces across campus. This role will oversee the repair and installation of classroom equipment, working with colleagues, manufacturers, and vendors to ensure Colgate’s standards of practice are followed. This role will assess learning spaces frequently and develop recommendations to improve functionality that will help define the annual renewal cycle project. This role will work strategically, as a key contributor, with cross-functional teams in the design, support, planning, and delivery of academic technology.

This role will:
- Work strategically, as a key contributor, with cross-functional teams in the design, support, planning, and delivery of academic technology.
- Research, benchmark, evaluate, and provide recommendations regarding audio/visual technologies and learning space concepts that enhance operations and improve learning environments to promote the best possible learning experience.
- Provide insight and expertise in the execution of audio visual and learning space projects through the project management lifecycle.
- Design and develop infrastructure drawings, prepare AV Design documents and renderings, and schematics for AV Systems.
- Manage the deployment of audio visual equipment including but not limited to data projectors, TVs, control equipment, peripherals, audio gear and video production equipment. Manage the diagnosis and repair, and maintenance of learning spaces technology, as noted above.
- Manage the technical assignments and activities of a diverse team of student workers and cooperative work/study employees, and provide training and leadership to them as necessary. Design and develop how-to documentation, tutorials, and digital content to assist internal staff and end users to advise on the appropriate use of technology.
- Provide expert technical support for strategic installations including, but not limited to, campus webcams, digital signage and presentation wall technologies.
- Coordinate, collaborate, and consult with stakeholders (academic and non-academic) on the design of space and integration of audio/visual technology. Ensure that all designs are sustainable, usable, and meet end user goals.
- Assist colleagues with event support duties and become proficient in the operation of embedded AV systems in event spaces.
- Maintain general awareness of advances and current trends in technology. Research issues and resolutions to technical problems. Acquire and maintain technical knowledge through reading, self-paced training, computer-based training or video-based training, courses, seminars, and other methods as necessary.

System Management

Demonstrated capability to configure, modify, create and install control system and graphical user interface programs for learning space controllers, switchers and touch panels. Maintains programmatic skill set inline with Colgate’s requirements.

AV Equipment Maintenance

Demonstrated ability to diagnose and make basic repairs to a broad spectrum of audio and video equipment. Specifically, has the demonstrated ability to change projector lamps, repair cables, build connectors and install rack mounted components. A clear understanding of the installation techniques and requirements for audio and video signals.

Classroom Design

An understanding of classroom design fundamentals and principles. Ability to collaborate and contribute to discussions that support the successful integration of technologies in support of teaching and learning.

Assistive Technologies

Familiarity with standards based assistive technologies used in a classroom environment. Ability to integrate software and hardware to promote communication and performance delivery clarity in an event environment to support individuals with sensory deficits.

Training and Safety

Obtains/maintains all safety certifications required including those required for the use of ladders, lifts, and working in confined spaces. Maintains additional required trainings required to complete assigned work.

Project Management

The ability to understand and execute AV project plans. Familiarity with schematics, blueprints and AV symbols. Demonstrated experience managing and executing stakeholder requirements on a schedule. Demonstrated proficiency communicating details and subtleties to stakeholders and in return taking direction from Capital project managers

Computer Proficiency

Demonstrated experience and proficiency operating Windows and Mac laptops and desktop computers. Familiarity with iOS devices such as iPads and iPhones. Demonstrated proficiency in the use of Microsoft Office applications, such as PowerPoint and Word. Familiarity with video player applications such as VLC and QuickTime player.

AV Equipment Operation

Demonstrated ability to operate a broad spectrum of audio and video equipment. Proficient in the use and subtleties of document cameras, blu-ray players, multi-region playback devices, video cameras, audio recorders, wired and wireless microphones.

Customer Service

Displays empathy and patience with users of all levels of sophistication. Can successfully support most users on campus with tier 1 and tier 2 issues. Demonstrated ability to consistently follow through with solutions and information for all types of users. Demonstrated ability to diffuse the most challenging situations and remain calm and focused and escalate when required. Demonstrated ability to assess user sophistication and communicate (oral and written) with customers in an appropriate level of detail. Always conveys confidence to the user in ITS ability to solve issues. Demonstrated ability to appropriately broker services for calls received that do not relate to ITS.

Personal Accountability for Results

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Effective Communication

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Problem Solving and Decision Making

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Change Management

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Leadership and Teamwork

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Creativity and Innovation

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Diversity and Inclusion

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Sustainability

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

- Four years of experience with electrical technology, AV support or academic technologies.
- A combination of education and experience will be considered.
- Strong interpersonal and customer service skills and a high level of technical skill to classroom equipment performance monitoring, preventative maintenance, field repair, and stakeholder training.
- Extremely well-organized and detail-oriented.
- Highly proficient with computer applications (i.e Word, Excel, and Google Apps) and willingness to department specific software applications.
- Demonstrated ability to work inclusively with a diverse team and serve a diverse population.

A Bachelor’s Degree is required, preferably in Information Technology, Electronics, Telecommunications, Educational Technology or a related field.

A related degree, or equivalent additional professional experience in the activities listed in the Accountabilities section will also be considered.

A CTS Certification (AVIXA) is preferred.

Extron Control Specialist or Professional Certification, preferred.

2021S039Posting

No

Weekdays, with occasional evenings and weekends.

07/28/2021

No

Colgate is committed to attracting and retaining a diverse faculty, staff, and student population.

We strive to be an inclusive community — one that embraces and values diversity (in the broadest sense possible) in an environment of mutual respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to share different views and experiences is at the core of Colgate’s educational enterprise.

These differences can include but are not limited to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin; culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs.

As a result, we ask all candidates seeking consideration for the Manager, Learning and Technology Spaces position to submit a diversity statement with their application materials.

You can upload the statement under the Diversity Statement document heading.

A diversity statement may be any length (e.g. a short paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university’s commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute to the university’s strategic initiatives in this area (see Colgate’s Diversity, Equity, and Inclusion Plan).

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

CAMPUS CRIME REPORTING AND STATISTICS
The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at cusafety@colgate.edu. You may also access the report from the Campus Safety web page at: www.colgate.edu/offices/support/campussafety.