Support Staff

Administrative Assistant, Admission (2 Positions)

Full Time

Admission and Financial Aid

Admission

The Colgate University Office of Admission is a busy and active office. Our office receives over 8,000 applications each year, greets over 7,000 visitors and manages inquiries from over 40,000 prospective students. The Admission Administrative Assistants (AAA) within the Office of Admission provide administrative support for application processing, inquiry management, campus visitors, student volunteer programs and recruitment travel. The AAA team is both a critical and integral part of the university’s successful admission process.

Participates in a team oriented working environment through all phases of the recruitment and selection process. Shared tasks include daily coverage of shared admission phone line, admission email account, assisting with travel planning, application processing and staffing of the reception desk on a rotating basis.
The position will have the following responsibilities and accountabilities:

• Accountable for assisting staff with actively recruiting students electronically and in person through effective communication consistent with Colgate’s mission.
• Accountable to provide outstanding customer service with written and verbal communication to both on and off campus constituents.
• Accurate and timely entry of data in and out of Slate CRM; including large volume of application materials.
• Editing and formatting documents, producing reports with accuracy.
• Managing calendars, contacts and email correspondence for self and other department staff.
• Assisting staff with travel and recruitment efforts.
• Accountable for familiarity with and compliance to NCAA recruiting rules.
• Ability to respond to supervisor feedback.
• Accountable for personal growth and advancement of relevant admissions, analytical, process and general professional skills and behaviors.
• Perform other duties and projects as assigned.

Administrative Procedures

Demonstrated mastery of commonly and consistently used Colgate administrative policies and practices. Has knowledge sufficient to conduct administrative procedures and processes that are most critical to the department. Has knowledge sufficient to train others on all core and common administrative procedures. Has knowledge sufficient to create desktop aids or guides in the execution of common administrative policies and procedures.

Customer Service

Ability to provide high quality customer service in person, on phone, through email and virtual platforms. Demonstrated ability to connect prospective students and families, high school personnel and other constituents while providing a high level of customer service. Must be able to provide high level customer service even in cases of sensitive and con?dential information.

Data Systems

Demonstrated ability to manipulate and query data used in day to day situations. Must possess basic math and computation abilities.

Technology

Demonstrated ability to access and navigate appropriate technology systems used in admissions. Ability to enhance and improve pro?ciency in admission technology tools.

Travel Planning

Demonstrated ability to support travel planning involving multiple modes of transportation, destinations and lodging. Demonstrated ability to quickly and efficiently and inexpensively alter travel plans and itineraries. Demonstrated ability to consistently stay within budgetary travel restrictions and guidelines while providing effective travel services.

Communication

Demonstrated ability to build relationships and communicate (both electronic and in person) with potential applicants and constituents (families, high school personnel) which may include underrepresented populations, urban populations and ?rst-generation college students. High quality communication skills include public speaking skills and strong writing skills. Ability to answer complex and at times di?cult questions on the spot in public situations.

Personal Accountability for Results

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Effective Communication

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Problem Solving and Decision Making

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Change Management

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Leadership and Teamwork

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Creativity and Innovation

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Diversity and Inclusion

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Sustainability

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

- Must possess the ability to establish priorities, handle multiple projects, coordinate and achieve efficiency concerning work responsibilities while remaining detail oriented and processing work with a high degree of accuracy.
- Demonstrated ability to manage confidential and sensitive information pertaining to application review and other admission initiatives.
- Must be able to exercise a high degree of judgment and discretion and work as a member of a team and independently.
- Must be capable of working collegially and effectively with a diverse group of students, faculty, staff, and visitors on a daily basis.
- Excellent oral and written communication skills required.
- Proficiency in Microsoft and Google products is essential.
- Demonstrated organizational skills and ability to coordinate complex projects is important.
- The ability to effectively communicate Colgate’s mission and the value of a liberal arts education.
- Requires overtime during peak periods and involves some Saturday work outside of peak season.

- A minimum of one year of general office/administrative experience is preferred.
- Preferred system knowledge includes Banner and CRM products.
- Experience with complex databases and reporting systems is preferred.

An Associate’s degree is preferred, or a combination of education and experience from which comparable skills may be obtained.

Required to work on campus.

2021S069Posting

No

Weekdays, with occasional weekends.

07/28/2021

No

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

CAMPUS CRIME REPORTING AND STATISTICS
The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at cusafety@colgate.edu. You may also access the report from the Campus Safety web page at: www.colgate.edu/offices/support/campussafety.