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Enrollment Specialist II

Employer
Texas A&M University-San Antonio
Location
San Antonio TAMUSA

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Institutional & Business Affairs, Admissions & Enrollment
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Job Details

Job location: San Antonio TAMUSA


Employment Type: Full-time
Posted data: 2021-07-28
Req: R-040237
Job Title

Enrollment Specialist II

Agency

Texas A&M University - San Antonio

Department

Enrollment Management

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

This position is responsible for providing excellent customer service to students/faculty/staff who phone-in and/or email inquiries; offer information concerning college services and information including but not limited to admissions, academic/registration procedures, advising services, residency, transcripts, academic programs and financial aid. Maintain database of email, mail, and phone call communication results to prospective students regarding applying for admission and registration.


Roles and Responsibilities:

  • Provides customer service to students, faculty, and staff through phone or email inquiries; offers information concerning college services and information including but not limited to admissions, academic/registration procedures, advising services, exemptions, residency, transcript, academic programs, and financial aid, etc.

  • Guides and assists students applying for admission, financial aid, and registering via the internet.

  • Guides, directs, answers questions, and resolves problems of students seeking financial aid program information and forms.

  • Prepares, mails, and maintains database with information sent to prospective students and prospectively ensures that follow up contact is made with students who have expressed interest in TAMU-SA but have not completed the admission and/or registration process.

  • Maintains database of inbound and outbound phone call communication results to prospective students regarding applying for admission and registration.

  • Works off-campus base registration when required by providing.

  • Verifies enrollment status of current or previous students.

  • Performs other duties as assigned.

Required Education and Experience:

  • Associates degree.

  • 2 years of prior experience.

Knowledge, Skills and Abilities:

  • Knowledge of word processing, spreadsheet, and database applications.

  • Ability to multitask and work cooperatively with others. Strong verbal and written communication skills.


Registrations, Certifications, and Licenses:

  • None

APPLICATION PROCESS:

Please make sure to provide the following documents:

  • Application

  • Cover Letter to include two professional references

  • Resume

For detailed instructions on how to apply for any positions on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

Please ensure that all required documents are uploaded prior to submitting the application. Once application is submitted, no changes or revisions can be made. If you have issues with adding documents with your application, please contact HR at 210-784-2058.

Summary of Employee Benefits

https://www.tamusa.edu/documents/hr/summary-of-employees-benefits-2020.pdf

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Organization

TAMUSA pic1Texas A&M University-San Antonio (A&M-SA) is a contemporary university that reflects the diverse and heritage-rich community it serves. Founded as the first upper-division institution of higher education in South San Antonio in 2009, A&M-SA today is a comprehensive four-year university offering high-quality, affordable education.

From fall 2008 to fall 2017, enrollment has grown 340 percent. The University currently serves nearly 6,500 students and has graduated more than 8,000 alumni. The student body is 60 percent female and 72 percent Hispanic. Approximately 77 percent of students are the first in their family to attend college.

TAMUSA pic3Since becoming president of A&M-SA in 2015, Dr. Cynthia Teniente-Matson has forged an audacious strategic plan for the University to fulfill its mission and bring to life its core values while achieving several important goals, including becoming a national model for student and academic success.

Through the University’s 26 undergraduate degrees and 13 graduate degrees, students can pursue a wide variety of in-demand fields, such as education, business, information technology and cyber security, criminology and biology. A&M-SA equips students with the knowledge, marketable skills and high-impact educational experiences that prepare them for rewarding careers, responsible global citizenship and lifelong learning.

With unprecedented enrollment growth, small classes, flexible schedules and in-demand degrees, A&M-SA is making the dream of higher education a reality for students in the San Antonio community and beyond.TAMUSA pic2

Fast Facts:

  • A&M-SA offers the lowest undergraduate tuition among four-year universities in San Antonio: $8,216 average cost per year (tuition and fees for spring and fall semesters for 15 credit hours/semester)
  • A&M-SA is a Military EmbracingTM university; 1 in 6 of our students is military connected (veterans, active-duty, spouses or dependents)
  • The National Security Agency (NSA) designated A&M-SA as a National Center for Academic Excellence in Cyber Defense Education (CAE-CDE) through the year 2022. This prestigious designation puts the University among a select group of institutions nationwide meeting rigorous federal standards.
  • 20:1 student to teacher ratio

Accreditation

Texas A&M University-San Antonio (A&M-SA) is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master’s degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, call 404-679-4500 or visit http://www.sacscoc.org for questions about the accreditation of A&M-SA.

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