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Assistant Director of Admissions, School of Continuing Studies Georgetown University

Employer
Georgetown University
Location
Washington D.C.

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Administrative Jobs
Academic Affairs, International Programs, Institutional & Business Affairs, Admissions & Enrollment
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Assistant Director of Admissions, School of Continuing Studies Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Assistant Director of Admissions, School of Continuing Studies - Georgetown University

Georgetown University's School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown's Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.

The Assistant Director of Admissions carries out recruitment and admissions related activities for the School of Continuing Studies programs, and supervises office staff and operations. They manage and implement admissions recruitment plans specific to the programs within their portfolio and create customized relationship-based advising for programs as assigned by the Director of Admissions and Executive Director of Enrollment Management. Reporting to the Director of Admissions, the Assistant Director has responsibilities that include but are not limited to:

Program Recruitment Management
  • Manage the recruitment process for individual programs
  • Lead the development of a recruitment plan for individual programs
  • Manage the workflow for the admissions cycle
  • Meet quantitative goals on metrics including ratios of inquiries to completed applications, started applications to completed applications, timeliness of response to email, number of applications processed, and more
  • Provide a high level of customer service and customer satisfaction
  • Proactively seek out and counsel prospective applicants
  • Build relationships with industry firms and organizations to provide information about SCS programs to employees
  • Communicate by email and phone to all applicants with incomplete applications. with the goal of assisting students as they navigate the admissions process and facilitating completion and submission of applications
  • Keep abreast of SCS programs in order to provide accurate information to inquiries through phone, email, walk-ins, or open houses
  • Present at information sessions and open houses.
  • Respond in a timely manner to inquiries to provide detailed and accurate information about SCS program offerings and the application process.
  • Help organize and run admissions open houses, webinars, information sessions, and fairs.
  • Connect students with information on financial aid and with other resources that will support their decision to apply and complete the application process
  • Facilitate timely admission decisions by programs and communicate decisions to applicants
  • Advise the Director of Admissions and Executive Director of Enrollment Management on trends and data regarding inquiries and applicants
  • Review admissions files and make admissions decisions for programs where applicable


Information Collection, Documentation, and Technology
  • Create and maintain applicant files, communication records, and checklists, ensuring that the University remain in compliance with federal regulations and internal policies, such as the Document Retention Policy
  • Record inquiry data in appropriate systems
  • Communicate with Associate Deans and program managers to keep them apprised of the status of applications
  • Manage data entry of application information into the appropriate systems and maintain the accuracy of databases used for prospects, admissions, and student records
  • Prepare and present prospect reports to the Director of Admissions, Executive Director of Enrollment Management, and Chief Strategy Officer
  • Answer and manage telecommunication services to efficiently and effectively, respond to caller needs and provide admissions information, and log all communications in Connect
  • Ensure all internal academic and admission standards are being met
  • Maintain mastery of technology systems such as Salesforce, Apply Yourself, Connect and Banner software systems
  • Run systems feeds and meet other technological needs associated with Office of Admissions and processing


Operational/Supervisory
  • Supervise Operations Manager of Admissions
  • Compile reports of weekly admissions data for all SCS programs
  • Run monthly reconciliation reports for application fees on behalf of the Office of Finance & Administration
  • Run weekly reports on international admits for the International Programs Advisor
  • Log and manage all suspense files in Banner for Head of Admissions' review
  • Work with Head of Admissions on AY Annual Updates to application
  • Assist in managing website content for Admissions
  • Provide feedback on ways to improve Admissions' processing side and ways to use systems and processes more effectively


Qualifications
  • Bachelor's degree
  • 3 or more years of progressive experience in an organizational setting
  • Strong knowledge of CRM and Application Systems
  • Proficiency in Microsoft Office and comfortable with database maintenance
  • Detail-oriented team player able to provide high levels of service
  • Outstanding interpersonal and communication skills
  • Strong customer service orientation
  • Ability to manage a high volume of inquiries and applications year-round


Preferred qualification
  • Banner and Salesforce (Target X or other application system) expertise


Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.


To apply, visit https://apptrkr.com/2404332





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