Technology Support Location:
Cottleville, MO, USA Pay Rate:
Commensurate with experience Pay Type:
Hourly Employment Type:
St. Charles Community College is located just west of St. Louis, in the heart of growing St. Charles County. At St. Charles Community College, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst(s)
who will analyze and determine user software needs on all Apple devices (first support contact), Windows devices, and support printers in the graphics and photo lab. The successful candidate will ensure the effective operation of audio visual for classroom and community events and provide other high-level instructional and technical support for the academic and community functions of the College on the main campus and off-site location(s).ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned:
Meets with users to determine specifications and network configurations needed for new and existing software. Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues. Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.Software installation on a network or standalone.Record system documentation for technical procedures and/or training.Set-up and performs testing of software on new operating systems. Trainer for Tier 1 Technology Support Analysts.Provides basic audio/visual equipment maintenance. Provides media instruction for faculty, staff and community. Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer. Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)Complies with IT procedure for reporting child pornography on SCC equipment.MINIMUM QUALIFICATIONS:
Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge. Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.Experience documenting standard operating procedures, processes, and other administrative functions. Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision. Conceptual knowledge of network and physical security principles. PREFERRED QUALIFICATIONS:
Experience with PowerShell is preferred.Technical knowledge of a Windows and Mac operating system preferred.Knowledge of Active Directory preferred.Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.
St. Charles Community College is an Equal Opportunity Employer.