Case Manager for Basic Need & Community Connections
- Employer
- Dallas College
- Location
- Various locations
View more
- Administrative Jobs
- Institutional & Business Affairs, Communications & Marketing
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
Job no: 501733
Work type: Full-time
Location: Various locations
Work Schedule: Monday-Friday 8:00-5:00 (Some nights and weekends)
Working Title
Case Manager for Basic Need & Community Connections
Job Title Code
CQB
Salary Level
N05
Salary Range (Full-Time)
$53,000 + (commensurate with education and experience)
Hourly Rate (Part-Time)
$25.48 per hour
Business Travel
N/A
FLSA
Exempt
Position Type
Staff
Position Summary
The Case Manager for Basic Needs & Community Connections will be a part of a team assisting students in obtaining resources that will improve their daily life and student experience. The Case Manager will connect students with campus and community resources that assist with solving social, economic, emotional, and behavioral problems; help students cope with problems and solve issues that may be related to food insecurity, housing issues, financial well-being and family crises; and serve as a resource to Dallas College faculty and staff by informing the campus community of various resources for at-risk students. This position works in collaboration with campus and statewide stakeholders, and they are essential in identifying resources, following up on cases assigned and assisting students to persist to graduation. Position will also run workshops and assist with campus events that promote well-being. This position requires travel and a flexible schedule including evening and weekend hours.
Required Knowledge, Skills & Abilities
• Knowledge of the purpose of community colleges and the vision of Dallas College
• Skills in technological support and delivery of student programs and services; knowledge and skill in the use of integrated software systems; and proficiency in the use of Microsoft application software
• Experience leading or managing major change initiatives
• Employ and deploy data-informed and results oriented initiatives
• Ability to identify and address opportunities and challenges that arise as a result of Dallas College’s current transition
• An understanding of contemporary issues in higher education is required through professional development activities
• Experience working with student support programs (counseling, threat assessment, health & wellness programs, etc.)
• Ability to maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees
• Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies
• Highly collaborative leader with experience in a comparably diverse and complex college/university with a proven track record of enhancing quality, excellence, institutional diversity, equity and inclusion, and student success
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community and health care, social service network related to student basic mental health, physical, spiritual and social needs
• Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies
• Knowledge of applicable laws and regulations regarding student accessibility and the Americans with Disabilities Act
• Excellent time management, and organizational and problem-solving skills
• Ability to work effectively with ethnic, cultural, and socially and economically diverse student populations
• Responds appropriately to issues in a dynamic, rapidly changing educational/economic environment
Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
• Associates Degree in related fields. Official transcripts required.
• Two (2) years of Demonstrable administrative and leadership experience
• Current and valid Texas driver’s license required.
• Experience working with and leading diverse student and staff populations.
• Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. workday especially during heavy registration peak times including nights and weekends.
• ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. **
Preferred Skills/Additional Requirements:
Case Management and/or Social Services experience desired but not required
Essential Duties and Responsibilities
• Implementation and leverage technology platforms such as Titanium and Pieces to support the student care network.
• Work with:
o PIECES
o Titanium
o Connection Staff
o 24 Hour Emergency Call Center and Services
o CARE TEAM Support
o Community Resources and Events
• Expand wrap-around basic needs supports by connecting existing disparate student services (including transportation, childcare, emergency aid, benefits screening, and food assistance, etc.); planning and leading cross-training; and supporting interdepartmental collaboration.
• Create supports for students including a resource support series, webpage with resources for parents, and other initiatives.
• Explore expanded childcare connections and support.
• Support and scale initiatives to address student housing insecurity by establishing student-centered goals, connecting community resources and partners to advance current conversations, and conducting student needs assessments.
• Develop, deliver, and evaluate interventions and sustainable programs over multiple campuses that ameliorate basic needs in a manner that promotes dignity and minimizes marginalization.
• Communicate, increase awareness, and advocate for students’ basic needs to a range of audiences both on campus and in the community.
• Engage in comprehensive assessment, evaluation, and program improvement by regularly tracking, communicating, and reporting relevant data; integrate feedback into program operations; and develop and review key performance indicators to reduce students’ food, housing, and financial insecurity.
• Attend relevant trainings and meetings to increase knowledge and expand network of contacts in the community.
• Plan, organize, and implement campus wide educational programs and participate in outreach activities including but not limited to tabling at key events, integrating information into new student orientations or onboarding processes, presenting to student clubs, and increasing the college’s awareness and knowledge of student basic needs through presentations and educational events.
• Serve as a contact for faculty, staff, students (individuals and clubs), and alumni with basic needs inquiries and respond to emails.
• Assist department personnel with other Student Engagement activities that support student success, holistic wellness, and a sense of belonging, as needed.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other job duties as required.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.
Advertised: 25 Jul 2022 Central Daylight Time
Applications close: 5 Aug 2022 11:55 PM Central Daylight Time
Organization
Since 1965 the seven colleges of DCCCD — Brookhaven, Cedar Valley, Eastfield, El Centro, Mountain View, North Lake and Richland — have served more than 3 million people. That's a lot of students! The colleges of DCCCD equip students for successful living and responsible citizenship in a rapidly changing local, national and world community by providing: — the first two years of a bachelor's degree — more than 100 high-demand career programs — enrichment and certification classes for a lifetime of learning — professors who are dedicated to your success, not a research grant — unparalleled quality at a tuition you can afford Check out jobs over on our careers page at opportunities.dcccd.edu.
Website http://www.dcccd.edu
Industry Higher Education
Company size 5,001-10,000 employees
Headquarters Dallas, Texas
Type Educational Institution
Founded 1965
Specialties Higher Education, Technical Certificates, and Vocational Degrees and Certificates
Locations The District Office (DO) houses the core districtwide administrative operations.
We are situated just south of downtown Dallas, across the street from Dallas Police HQ and South Side on
Lamar.
District Office 1601 S Lamar St, Dallas, Texas 75215
District Service Center 4343 IH – 30 Mesquite, TX 75150
Eastfield College 3737 Motley Drive Mesquite, Texas 75150
El Centro College 801 Main St. Dallas, Texas 75202
Richland College 12800 Abrams Rd. Dallas, Texas
Brookhaven College 3939 Valley View Ln. Farmers Branch, Texas
Cedar Valley College 3030 N Dallas Ave. Lancaster, Texas 75134
Mountain View College 4849 W Illinois Ave. Dallas, Texas
North Lake College 5001 N MacArthur Blvd Irving, Texas 75038
- Website
- https://www.dcccd.edu/pages/default.aspx
- Telephone
- 2143781574
- Location
-
1601 S. LAMAR ST
Dallas
TX
75215
US
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert