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Communications Officer/Police Dispatcher

Employer
Case Western Reserve University
Location
Case Main Campus

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Job Details

Job Title: Communications Officer/Police Dispatcher
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 9075
Job Description POSITION OBJECTIVE
Working under general direction, the communication officer serves staff, faculty, students, and community in a manner that is consistent with the educational philosophy and principles of Case Western Reserve University. The primary objective of the communication officer position is to coordinate emergency and non-emergency response and communications to all emergencies. Duties include prioritizing requests for service, while positively representing the university and upholding the reputation of the division of Public Safety; serve as the university’s information hub and recorder for all emergency and non-emergency situations; and monitor, access, edit sensitive and confidential systems to ensure the university operates without interruption. ESSENTIAL FUNCTIONS
  1. Receive, transmit, and dispatch all police, security, maintenance, parking and outside support agencies on multi-based radio communications. Receive, handle and/or transfer all calls (emergency and non-emergency) on a five line phone system and an automated call management system. Gather and compile information for management use via computer-aided dispatch. (25%)
  2. Monitor three alarm systems and receive all alarms, security breaches, safety hazards. Initiate and follow-up on routine and non-routine email correspondence. Monitor, receive emergency calls and texts via university emergency phones and text-a-tip software. Perform, prepare, support, and/or coordinate routine functions such as unlocking/securing doors for staff/ faculty/ students, fire alarm and sprinkler by-passes/re-enables, fire watches, money escorts, parking infractions, traffic control, and additional routine calls for service. (25%)
  3. Coordinate, oversee and direct the Safe Ride safety and Responsive Transportation programs operations via automated dispatching software. (15%)
  4. Monitor and utilize the law enforcement automated data system in accordance with state rules and regulations to receive nationwide alerts, enter/retrieve information and provide sensitive personal and vehicle information to requesting police officers as requested. (8%)
  5. Coordinate all emergency and non-emergency communications, make appropriate notifications, to include sending mass notification to alerts to staff, faculty, students and key community members of potentially hazardous situations via multiple mass notification systems. (7%)
  6. Monitor, capture and retrieve video from in excess of 500 cameras to identify, review and document incidents and provide officer safety (number of cameras increased). (6%)
  7. Check out and receive keys and temporary university identification cards of daily contractors and vendors. Coordinate, oversee and direct university lost and found program. (6%)
  8. Perform routine tests of all systems in accordance with written policy and procedures; report any issues and/or malfunctions, i.e. panic alarms, camera operations, emergency phones, radio patching, mass notifications, etc. May direct the work of temporary and/or part-time employees. (6%)
NONESSENTIAL SKILLS
  1. May assist in training new hires and temporary staff. (1%)
  2. Perform other tasks as assigned; learn new systems/upgrades as implemented. (1%)
CONTACTSDepartment: Frequent communication in person, via telephone and/or radio with: directors, managers, police officer in charge, police officers, mobile and facility security officers, contract security guards, security system’s manager, fire and security technician and Access Services.
University: Daily communication in person, via telephone and/or radio with: directors, managers, supervisors, coordinators, maintenance customer service, information technology services, faculty and staff.
External: Frequent communication with emergency response agencies, i.e. Cleveland Fire, Police and Emergency Medical Services, Cleveland Heights Fire, Police and Emergency Medical Services, University Circle Police, contractors, vendors, and visitors.
Students: Daily communication in person, telephone and/or text with Case Western Reserve University students to exchange information. SUPERVISORY RESPONSIBILITY
This position has no direct supervision of staff employees, but does direct part-time staff while on duty. QUALIFICATIONS
Experience: A minimum of 1 year of call center or telephone operator experience. Experience in public safety/security or a related field preferred.
Education/Certification: High school education required. Two-year degree in Law Enforcement/Criminal Justice preferred. Must be able to successfully receive Law Enforcement Automated Data System certification. Public Safety Telecommunicator certification required at the time of employment or within 12 months of hire. Certification must be maintained throughout tenure. Emergency Medical Dispatcher certification by the International Academies of Emergency Dispatch preferred. REQUIRED SKILLS
  1. Ability to pass a thorough background investigation including criminal history. Ability to undergo psychological screening and a job related skills assessment that includes basic computer skills and typing proficiency of 25 wpm.
  2. Have a working knowledge and understanding of the communication needs supporting a Police and Security function within an educational institution.
  3. Possess the ability to remain calm and effectively direct communications and record all details during stressful emergency and non-emergency crisis situations.
  4. Possess a working knowledge and understanding of quality focused confidential communication and have the ability to interact in a sensitive, courteous and understanding manner with members of a diverse academic community.
  5. Ability to multi-task. Ability to monitor and answer radio traffic, answer and make telephone calls, and operate multiple computer based systems simultaneously.
  6. Excellent written and verbal communication skills and computer literate.
  7. Ability to interact with colleagues, supervisors and customers face to face.
  8. Ability to meet consistent attendance.
WORKING CONDITIONS
The employee will be required to spend extended periods of time sitting. Exposure to inside and outside environmental conditions. May require reaching, standing, walking, climbing, fingering, grasping, feeling and the ability to lift or move objects of up to 20 pounds. The employee may be required to work extended hours based on situational and staffing needs.Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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COVID Vaccination Case Western Reserve University has implemented a COVID Vaccination policy requiring evidence of COVID-19 vaccination for all students, faculty and staff with an on-campus presence. Religious and medical exemptions may be provided in accordance with applicable federal and state laws. For more information go to: https://case.edu/equity/covid-19-accommodations. Applicants may contact the Office of Equity at 216-368-3066 /equity@case.edu for information regarding religious or medical exemptions as an accommodation.

Organization

Working at Case Western Reserve University

Case Western Reserve University is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case Institute of Technology and Western Reserve University, Case Western Reserve is distinguished by its strengths in educationresearch, service and experiential learning. Located in Cleveland's University Circle, we offer nationally recognized programs in the arts and sciencesdental medicineengineeringlawmanagementmedicinenursing and social sciences.

Student enrollment exceeds 9,800 students, forty percent of whom are undergraduatesFacultyand students hail from more than 90 countries, with academic interests that reach every region of the world. Case Western Reserve, with the support of individuals, corporations and foundations, aids nearly 100 designated research centers.

As a service-oriented institution dedicated to civic leadership, Case Western Reserve seeks individually and collectively to prepare our students to improve the human condition and to direct the benefits of discovery toward a better society. This effort is not limited to the university's classrooms, laboratories, librariesresidence halls and athletic fields, but includes partnerships with many other institutions. We build these partnerships believing that our ability to improve the human condition should begin in our own community.

Case Western Reserve University remains Ohio's top-ranked school among the nation's premier national universities, as ranked by U.S. News & World Report and is the only Ohio institution ranked in the top 50 nationally. We promote a culture of inquiry marked by rigor, creativity, curiosity, innovation, respect, sensitivity and open communication of ideas.

The university supports interdisciplinary partnerships in education and research with numerous faculty holding joint appointments in more than one Case Western Reserve school or department, as well as at neighboring institutions. These relationships launched many of the unique pairings of science, business and liberal arts into the centers and programs that enhance the undergraduate and graduate experience at the university. Our dual degree programs enrich the educational experience for those students who choose to balance the technical requirements of engineering or the sciences with a strong interest in the humanities.

With more than $375 million in research funding annually, the university attracts outstanding undergraduate and graduate students along with renowned faculty whose research has made significant contributions to the way we live and work. Case Western Reserve counts 15 Nobel laureates among our alumni and current and former faculty, including the first American scientist to ever receive the prize.

Our students' experiences in cultural institutions, clinics, social service agencies and industry are not viewed as “extra-curricular,” but create the learning experience that defines a Case Western Reserve education. The university's service programs in the Cleveland Municipal School District have impacted more than 145,000 students with more than 43 signature programs. The university has launched more than 580 community partnerships on the local, national and international levels. Annually the university sponsors Case for Community Day, an event where hundreds of Case Western Reserve employees and students lend their time and talent to targeted community development projects in the Greater Cleveland area.

Our alumni number more than 110,000 and constitute a “who's who” of every profession. Alumni represent one of the university's strongest resources, playing a vital role in campus life through their work as advisors, mentors, friends and advocates.

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