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Manager, High Risk, Faculty Support and Mental Health

University of Toronto
: St. George (Downtown Toronto)

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Job Details

Manager, High Risk, Faculty Support and Mental Health

Date Posted: 07/23/2021
Req ID:12061
Faculty/Division: Faculty of Arts & Science
Department: ARTSC: Office of the Dean
Campus: St. George (Downtown Toronto)


About Us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your Opportunity:

Under the direction of the Director, High Risk, Faculty Support and Mental Health, the incumbent assists the Director in the divisional coordination of critical incidents and issues management for the senior academic and administrative leadership in the Dean’s Office, and across the academic and administrative units within the Faculty. The Critical Incident Coordinator will assist in the creation of case management plans for issues that require a coordinated response, ensuring the Faculty manages and responds to cases in keeping with appropriate policies and procedures. The incumbent will be familiar with the University of Toronto Code of Student Conduct, Sexual Violence Policy, Residence Codes, Athletics Codes, Human Resources Guideline on Civil Conduct, the Guideline for Employees on Concerns and Complaints Regarding Prohibited Discrimination and Discriminatory Harassment, and the University of Toronto Workplace Violence Program.

In collaboration with the Director the incumbent may work with and liaise with the offices of Campus Police, Campus Safety, Human Resources, Labour Relations, Environmental Health and Safety, Office of the Vice Provost Students, Dean, School of Graduate Studies and other central University offices as needed as well as the senior leadership in the academic and administrative units. The position may be required to follow up with necessary parties as directed to complete on-site follow-up as necessary with parties involved in the incident

***Please note this is a Term position ending November 30, 2022***

Required Qualifications:

University degree in a related field (e.g., psychology, public health, criminology, etc) or an acceptable equivalent combination of education and experience. Strong preference for a graduate degree (MSW or similar) or Emergency Management Certificate.

Minimum five (5) years related experience in a university or public sector setting with extensive experience in crisis management in the areas of mitigation, preparedness, response and recovery. Strong familiarity, understanding and experience in dealing with individuals with mental health issues and illnesses. Highly developed interpersonal skills, with the ability to communicate both orally and in writing at all levels of an organization, including, preparing reports and delivering presentations to a variety of stakeholders. Familiarity with Ontario and Canadian statutes, including the: Emergency Management and Civil Protection Act; and the Occupational Health and Safety Act.

Computer experience required, including use of Microsoft Word and Excel. Exercises sound judgement while balancing crisis and issues management response with an awareness of institutional liability. Highly developed skills in oral and written communication; ability to produce detailed and comprehensive reports from a large volume of complex information. Strong organizational skills. Analytical skills.

Ability to interact with individuals at all levels within the University as well as externally; ability to deal with senior University Officers in a manner which facilitates cooperation; high degree of political acuity and judgment; flexible listener; ability to work independently and as part of a multi-disciplinary team; ability to manage and resolve escalated conflicts and complaints related to discrimination claims; extensive knowledge of equity data and resources and how to best utilize them. Demonstrated ability to act calmly under pressure.

Closing Date: 07/29/2021,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $81,062 - $94,572 -- Broadband Salary Range: $81,062 - $135,103
Job Category: Administrative / Managerial

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Job Segment: Medical, Risk Management, Psychology, Academic, Equity, Finance, Healthcare, Education


Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.


U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.


Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.


Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.


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