Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.
UNC Asheville is committed to promoting diversity and a work environment that encourages knowledge of, respect for, and the ability to engage with those of other cultures or backgrounds. Staff members are encouraged to take an active role to engage in the institution’s efforts in promoting diversity and inclusion throughout the workplace. The successful candidate is expected to foster an inclusive work culture where uniqueness of beliefs, backgrounds, talents, capabilities and ways of living are respected and welcomed. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.

EHRA Staff

Director of Client Technology Support

001080

$65,000-$75,000

Typical office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Occasional evening and weekend hours as needed to meet the needs of the department and the University.

Full-Time

12 Months

The Director of Client Technology Support plans, implements and provides oversight for IT Services, and manages the relationship between technical support and end users at UNC Asheville. This position is both a high level leadership role and a hands-on technical role specializing in enterprise-class client technology management and support. The efforts of the Director must align both human and technological resources to meet the department’s Service Level Agreement with campus. The ideal candidate would have experience and familiarity with the project management lifecycle, incident management tracking (ManageEngine, e.g.), client management systems (SCCM, Jamf, e.g.), scripting (Powershell, e.g.), source control (Github, e.g.), etc. The Director has lead administrator responsibility for the Google Enterprise suite of services.

This position currently manages a full time staff responsible for support of university students, faculty, and staff. In addition, this position is responsible for technical support services offered via the IT Service Desk and field technical staff that service client workstations, mobile devices, and enterprise software.

The Director of Client Technology Support is also primarily responsible for the annual client refresh program which replaces approximately 25% of the campus’ 1600 client workstations each year based on a 4-year life cycle.

This position requires a high level of collaboration with both internal and external constituencies. In this role, the Director is charged with managing business relationships with: faculty and staff, third-party vendors for systems and services; other IT Services Directors on technical infrastructure and services common to all divisions; and UNC Asheville Finance and Purchasing specialists to guide and assist with procurement of all aforementioned client-based technologies.

The Director is responsible for daily decision making within their area that has an institution-wide impact in maintaining end user needs across campus

Exempt

Master’s degree and 2-4 years of relevant experience in Client Technology. Will also consider a Bachelor’s degree and 3-5 years of equivalent experience.

Experience implementing and supporting the project/service management lifecycle

Enterprise-level Windows and Mac client management skills.

Experience managing an annual computer refresh program (planning, logistics, etc.)

Technical management experience in an educational environment.

Hands on mobile device management experience.

Proven record of staff professional development.

Ability to work collegially and collaboratively with a diverse selection of colleagues, subordinates, and administrators both within and beyond the ITS organization.

Superior supervisory skills.

Enterprise-level client management skills (Windows, Mac, mobile devices)

Ability to manage relationships between key vendors (Dell, Apple, Microsoft, etc) and the university.

Ability to proactively plan and forecast for organizational and University success.

Ability to identify and evaluate new technologies and applications to enhance University success.

Ability to manage large scale projects and multiple projects.

Commitment to supporting the University’s liberal arts mission and its learning community.

Ability to communicate effectively both orally and in writing.

Community Expectations
During this time it is important that the community understand how UNC Asheville operates and what is expected of community members as we work together to prioritize everyone’s health and safety.
Please see UNC Asheville’s Community Expectations for more information.

Application Information
Review of applications will begin July 2, 2021 and continue until the position is filled. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned.

Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution.

If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

E0234

06/24/2021

Yes