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Senior Assistant Director for Graduate Admissions

Towson University
Towson, MD

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
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Job Details

Responsibilities and Duties
Oversee the management of Graduate School application processing including the special program records, imaging workflow, communication with Program Directors on admissions policies or decisions, and any other related processing functions. Assist with completion of graduate applications and oversee the evaluation and recalculation of general admissions files. Assist with the technology advancement of the application process and serve as a liaison with the IT/Operations unit.

Counsel prospective, newly admitted and currently enrolled graduate students on admission to TU.  Represent TU by providing excellent customer service and answer questions for the graduate population via phone, email, in-person and virtual meetings. Understand admissions policies and requirements to ensure success within graduate admissions. Provide information presentations during campus visits when needed.

Oversee one professional staff member and student workers as necessary. Responsible for the hiring, onboarding, and providing continuous training & development as a supervisor. The staff/student workers will support the efforts of data-entry, scanning, processing, call/emails, outreach campaigns, and other initiatives.

Compose and maintain electronic documentation for the Graduate School Procedures Manual for all graduate admissions policies & procedures. Provide training to staff and faculty on graduate procedures if necessary. Serve as the graduate admissions expert on the policies.

Under the direction of the Associate Director, assist with the development of strategic recruitment/marketing plan and territory management. Develop partnerships with university and external constituents, assist with staff trainings, and policy development/execution ensure success within graduate admissions. This position serves as a senior leader of the graduate admissions team.

Assist with residency review for graduate admissions. Serve as a secondary contact for residency for internal and external constituents specifically for graduate admissions. Also, assist with Character & Conduct review process for graduate students.

Qualifications and Skills
Successful candidates will...

  • Have a Bachelor’s degree and at least 4 years of related work experience including experience in a supervisory role
  • Possess excellent oral, written and interpersonal communication skills and be interested in and attentive to cross-cultural communication
  • Be able to present to small and large groups of people in various types of venues
  • Pay attention to detail and possess strong organizational skills
  • Be a team player with a strong work ethic
  • Actively contribute to the office welfare in a high-volume, fast-paced environment
  • Possess strong analytical skills and the ability to work independently
  • Demonstrate familiarity and proficiency with the use of technology

  • Have prior experience, within a college admissions office

Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Jul 26, 2021


Towson CampusTowson University (TU; was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore’s largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor’s, 45 master’s, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.

Towson Students Our centrally located campus sits on 330  rolling green acres and is 10 miles north of  Baltimore, 45 miles north of Washington  D.C., and 95 miles south of Philadelphia.  The town of Towson, MD. has a population  of approximately 52,000, with tree-lined  streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. Towson was established in 1750 and is the seat of Baltimore County government.

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