Instructor - Communication Strategies in Health Care
University of California Los Angeles
UCLA Extension is considered one of the top programs of its kind, offering to more than 35,000 students per year approximately 4,500 classes and non-degree certificate programs to meet the professional development, continuing education and personal enrichment needs of the full spectrum of nontraditional students as well as companies and organizations throughout and beyond the Los Angeles region.
High-quality communication between health care providers, patients, and families has been shown to have a positive influence on patient health outcomes, including emotional health, function, physiologic measures, and symptom resolution. Conversely, failures in communication lead to increased patient harm, length of hospital stays, resource utilization, caregiver dissatisfaction, as well as staff turnover. Given the critical role communication plays, this course provides evidence-based strategies to optimize communication for professionals working in health care. Topics include principles of human communication, confidentiality, HIPAA, motivational interviewing, the influence of culture and diversity on communication, family dynamics and communication, communication with teams, conflict and crisis management, professional boundaries, skills for high-intensity communications, and grievance management. The focus is on helping improve individual communication strategies to support a patient-centered and value-oriented health care system.
General Job Description:
The Department of Humanities and Sciences at UCLA Extension offers a wide variety of certificate programs and courses including transfer-credit (XL), post-baccalaureate credit-bearing (400-level), continuing education (CEU) credit, and non-credit-bearing general interest courses. UCLA Extension courses and certificate programs offer students the opportunity to learn from highly qualified practitioners who hold advanced degrees, are passionate about teaching and impart knowledge within their field of expertise. Applications to teach are accepted throughout the year in order to fill immediate program needs and to increase the depth of the instructor pool.
A current opening is available for an instructor to teach in the Patient Advocacy Certificate. Qualified applicants possessing a minimum of a Master's degree in Social Work, Nursing, or Public Health with professional and teaching experience are encouraged to apply.
This course will be offered in the online learning format using the Canvas Learning Management System (LMS).
Course schedule for the Winter 2022 Quarter:
January 3, 2022 - March 20, 2022 (11 weeks)
Instructor Duties: Update course syllabus in consultation with the UCLA Extension Program Director using an approved syllabus template
Prepare and deliver course materials and learning assessments in assigned format
As clearly outlined in the syllabus, communicate the Teaching Objectives and Specific Learning Outcomes to students and review the grading policies of the course
Throughout the quarter, provide timely feedback on outcome of all learning assessments. Post individual student scores on secure Canvas LMS no later than one week from the date of exam/assignment
Evaluate student achievement of Specific Learning Outcomes and assign grades
Post final student grades to the transcript system in a timely manner no later than 2 weeks after the last date of course meeting
Respond to student questions and learning needs in a timely manner
Communicate about administrative matters with Program Director and Program Representative in a timely manner
Utilize the Canvas LMS as the platform for this course which is offered in the online learning format
Stay current regarding the professional body of knowledge in the field
Complete required administrative tasks in a timely manner including: complete all hiring paperwork; submit updated quarterly syllabus; post bio and photo on the UCLA Extension website; review and sign quarterly contract; order required texts
Employ cultural humility and competent teaching methodologies in the classroom inclusive of a diverse domestic and international student population
Respond to student inquiries about final grades and consult with Program Director as needed
Keep final exams/papers for up to 13 weeks following the last class session of each course and allow students to access them during that time period
Minimum of a Master's in Social Work, Nursing, or Public Health
College-level teaching experience required
Must be committed to maintaining the highest level of academic standards and integrity
Highly effective oral and written communication skills
Highly effective interpersonal skills
Proficiency in (or willingness to learn) the use of instructional technology and online learning management systems including but not limited to the Canvas Learning Management System
Active participation in continuing education and professional development to remain current in the field.
To apply, please visit: https://recruit.apo.ucla.edu/JPF06723
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction