Instructor - Communication Strategies in Health Care

University of California, Los Angeles
Los Angeles

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Job Details

Instructor - Communication Strategies in Health Care
University of California Los Angeles

Requisition Number: JPF06723

UCLA Extension is considered one of the top programs of its kind, offering to more than 35,000 students per year approximately 4,500 classes and non-degree certificate programs to meet the professional development, continuing education and personal enrichment needs of the full spectrum of nontraditional students as well as companies and organizations throughout and beyond the Los Angeles region.

Course Description:

High-quality communication between health care providers, patients, and families has been shown to have a positive influence on patient health outcomes, including emotional health, function, physiologic measures, and symptom resolution. Conversely, failures in communication lead to increased patient harm, length of hospital stays, resource utilization, caregiver dissatisfaction, as well as staff turnover. Given the critical role communication plays, this course provides evidence-based strategies to optimize communication for professionals working in health care. Topics include principles of human communication, confidentiality, HIPAA, motivational interviewing, the influence of culture and diversity on communication, family dynamics and communication, communication with teams, conflict and crisis management, professional boundaries, skills for high-intensity communications, and grievance management. The focus is on helping improve individual communication strategies to support a patient-centered and value-oriented health care system.

General Job Description:

The Department of Humanities and Sciences at UCLA Extension offers a wide variety of certificate programs and courses including transfer-credit (XL), post-baccalaureate credit-bearing (400-level), continuing education (CEU) credit, and non-credit-bearing general interest courses. UCLA Extension courses and certificate programs offer students the opportunity to learn from highly qualified practitioners who hold advanced degrees, are passionate about teaching and impart knowledge within their field of expertise. Applications to teach are accepted throughout the year in order to fill immediate program needs and to increase the depth of the instructor pool.

A current opening is available for an instructor to teach in the Patient Advocacy Certificate. Qualified applicants possessing a minimum of a Master's degree in Social Work, Nursing, or Public Health with professional and teaching experience are encouraged to apply.

This course will be offered in the online learning format using the Canvas Learning Management System (LMS).

Course schedule for the Winter 2022 Quarter:
January 3, 2022 - March 20, 2022 (11 weeks)

Instructor Duties:

  • Update course syllabus in consultation with the UCLA Extension Program Director using an approved syllabus template
  • Prepare and deliver course materials and learning assessments in assigned format
  • As clearly outlined in the syllabus, communicate the Teaching Objectives and Specific Learning Outcomes to students and review the grading policies of the course
  • Throughout the quarter, provide timely feedback on outcome of all learning assessments. Post individual student scores on secure Canvas LMS no later than one week from the date of exam/assignment
  • Evaluate student achievement of Specific Learning Outcomes and assign grades
  • Post final student grades to the transcript system in a timely manner no later than 2 weeks after the last date of course meeting
  • Respond to student questions and learning needs in a timely manner
  • Communicate about administrative matters with Program Director and Program Representative in a timely manner
  • Utilize the Canvas LMS as the platform for this course which is offered in the online learning format
  • Stay current regarding the professional body of knowledge in the field
  • Complete required administrative tasks in a timely manner including: complete all hiring paperwork; submit updated quarterly syllabus; post bio and photo on the UCLA Extension website; review and sign quarterly contract; order required texts
  • Employ cultural humility and competent teaching methodologies in the classroom inclusive of a diverse domestic and international student population
  • Respond to student inquiries about final grades and consult with Program Director as needed
  • Keep final exams/papers for up to 13 weeks following the last class session of each course and allow students to access them during that time period

    Minimum Qualifications:

  • Minimum of a Master's in Social Work, Nursing, or Public Health
  • College-level teaching experience required
  • Must be committed to maintaining the highest level of academic standards and integrity
  • Highly effective oral and written communication skills
  • Highly effective interpersonal skills
  • Proficiency in (or willingness to learn) the use of instructional technology and online learning management systems including but not limited to the Canvas Learning Management System
  • Active participation in continuing education and professional development to remain current in the field.

    To apply, please visit:

    The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy,

  • Organization

    Working at University of California, Los Angeles

    UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.

    UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.

    The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.

    The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.

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