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Customer Insights Research Institutional Lead

Cengage Learning
Working from home

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Administrative Jobs
Institutional & Business Affairs, Other Institutional & Business Affairs Jobs
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Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can inspire, create and set in motion.

Are we right for you?

We set the bar higher by bringing our outstanding talents and point of view to the table every day. We are curious and comfortable with change and are willing to try new things to transform education. Most importantly, with everything we do, we put learning first.

The Customer Insights Research Institutional lead will be a thought-partner and core collaborator with the Institutional team to craft, execute and analyze all research needs for this group! They will know the team's strategy and be able to proactively suggest research in support of the strategy. As a specialist on the institutional customer, this role will ensure all research design and execution is carefully planned to resonate with these customers in order to get to key insights using all available data sources.

What you'll do:

Design and execute end-to-end research plans (including qualitative and quantitative primary and secondary research) that incorporate the reflect the institutional team's core needs and business questions

Maintain current understanding of needs, dynamics and trends in the Institutional space

Develop insights, implications and recommendations from the research that drive the direction and strategy of our institutional team

Coordinate research plans with the rest of the research team, injecting relevant areas of inquiry into non-institutional projects and extracting insights from other research that will improve the institutional research perspective

Skills You Will Need Here:

Deep understanding and experience in the academic institutional space (e.g., 2 year community colleges, 4 year colleges/universities); experience in Institutional Effectiveness or Institutional Research or related field is highly desirable

Master's or other advanced degree with a strong background in market research, statistics or quantitative social sciences

Experience with qualitative research methodologies (e.g., IDIs, focus groups, advisory boards) with senior level audience (e.g., Deans, Provosts, CFOs) Experience in qualitative research tools (e.g., Qualtrics, online qualitative discussion boards (e.g., Recollective))

Experience with analytics and with statistical analysis tools (e.g., Excel, SPSS, R, Q, Python) and methodologies such as segmentation, multivariate analysis, discrete choice modeling, etc.

Proven ability to build and execute research plans and deliver data backed insights in a fast paced environment

Strong bias for action with the ability to self-manage progress against achievements and results with high degrees of accountability and speed to output

Strong writing and verbal presentation skills; experience preparing and communicating recommendations (often in PowerPoint) to a diverse and senior audience

Comfort with and eagerness to seek ambiguous problems

Highly collaborative

Experience in education technology is desirable but not required

Cengage is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen ( and Equal Employment Opportunity is the Law notice ( by visiting their corresponding links.

Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917.

About Cengage

Cengage, an education technology company serving millions of learners in 165 countries and territories, advances the way students learn through quality, digital experiences. We serve the K-12, higher education, professional, library, English language teaching, and workforce training markets worldwide. We believe that through the power and joy of learning, students can enrich their lives and achieve their dreams – no matter their age, experience, abilities, or environment. Our industry-leading products and services make education more accessible and affordable, including Cengage Unlimited, the first-of-its-kind all-access digital subscription service. Visit us at find us on LinkedIn, Facebook, or Twitter.

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