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Program Manager - Training and Compliance

Stanford University

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Program Manager - Training and Compliance
Department of Public Safety, Stanford, California, United States

Schedule: Full-time
Job Code: 4122
Employee Status: Regular
Grade: J
Requisition ID: 90488

The Stanford University Department of Public Safety exists to provide a safe, secure atmosphere which is conducive to freedom of expression and movement, for all people and their property at Stanford University, within the constraints of the Federal, State, and Local laws and ordinances.

Position Summary

This position is responsible for managing the department's training activities for approximately 70 full-time employees representing a variety of positions (sworn, non-sworn and civilian employees). This includes ensuring mandated training requirements are met; devising scenario based skills training; and supporting development of leadership, supervisory and management skills of individuals holding formalized positions of leadership as well as those aspiring to formalized leadership. The incumbent will also be responsible for analyzing data to assess workload and performance on a monthly and yearly basis. Required skills include keen attention to detail, project management, the ability and willingness to hold others accountable, strong verbal and written skills, strong interpersonal skills, a positive attitude, flexibility, and the ability to handle multiple responsibilities in a timely manner.

The ideal candidate should have prior experience managing training programs, preferably within a police department; also critical is the ability to organize and analyze training and other complex data sources. Other required skills include the ability to identify areas of training necessary within a public safety department, strong verbal and written skills, strong interpersonal skills, a positive attitude, flexibility, strong investigative skills and the ability to handle multiple responsibilities in a timely manner. Advanced Excel or other database expertise highly desired. The incumbent will be provided with a department-issued cell phone and will be required to be available by phone during non-scheduled work hours in order to resolve issues or provide information about key issues related to the work.

All benefits-eligible members of the Stanford Department of Public Safety are considered essential (or required) university personnel for purposes of managing emergencies and critical incidents impacting significant portions of the campus. As such, all benefits-eligible DPS personnel are expected to respond to campus during a major emergency. Additionally, in conjunction with other DPS personnel, the Program Manager may be responsible for implementing ICS during large scale and/or high profile special events and critical incidents. Responsibilities may require the incumbent to work nights and weekends, sometimes with little advanced notice.

CORE DUTIES - not all duties have been included
  • Evaluate current and future training needs for department employees. Plan and provide personnel development and talent management strategy to senior department leaders.
  • Liaison with neighboring police agencies for corroboration and joint training; manage and contribute to the development of outreach strategy that may include relationship development, communications and compliance.
  • Monitor and evaluate the effectiveness of training programs, including the in-field training programs. Develop training plans and activities.
  • Maintain accurate training records and ensure training officers are properly documenting training and employee performance.
  • Identify issues and develop alternative solutions which may include changes to programs, policies and/or procedures.
  • Develop training plans and activities with an eye towards trends in best practice and statutory developments.
  • Review information for Departmental units and initiate statistical research based on business trends or concerns. Examples include: training, field sites, bike abatement, bike diversion, special events, patrol and parking operations. Prepare meaningful reports that communicate relevant Departmental information as needed/requested for review by Director.
  • Assist Clery Compliance Coordinator with compliance efforts.
  • Other duties as assigned.

  • As a member of a police department, the individual in this role will be a part of the department's emergency response and special events efforts, which will require the incumbent to work nights and weekends, sometimes with little advance notice, as well as some holidays. This position is subject to shift work and shift adjustments, including being assigned to non-traditional work hours and days as an on-going assignment.
  • Provide support to other departmental divisions when needed.
  • All members of the Stanford Department of Public Safety are considered essential or required University personnel and are expected to respond to campus during a major emergency to assist the department with the management and mitigation of the emergency.
  • Provide personnel and equipment logistics support or other public safety roles during large scale special events.
  • When assigned, monitor a police radio during one's assigned shift and be alert to incidents which would require the issuance of a “Timely Warning” or “Immediate Notification.” Draft alert notices and determine, based upon the circumstances, if Command level approval is required before sending the message using the university's AlertSU system.
  • Other duties may also be assigned.
  • **Weekend work and shift work will be required, sometimes with little advanced notice, including 5-8 home football games each year. **

Minimum Education and Experience Required

Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience.

Minimum Knowledge, Skills and Abilities Required
  • Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
  • Demonstrated excellent organizational skills; ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy and tact; attention to detail.
  • Flexibility, ability to take initiative and ownership of projects.
  • Ability to handle sensitive issues with tact and maintain confidentiality.
  • Excellent verbal and written communication skills, including editing and proofreading skills. Ability to interact with a diverse community and establish partnerships across multiple functions and organizations.
  • Intermediate to advanced expertise in Excel and other database tools, PowerPoint or other presentation software, Zoom or other distance learning or meeting applications, as well as working knowledge of Word and Outlook.
  • Demonstrated ability to learn new software and applications relevant to the position
  • Friendly, engaging and courteous demeanor; excellent customer service and interpersonal skills.
  • Ability to use sound judgment and independence in determining priorities.
  • Ability to work in fast-paced environment and complete work in a timely and accurate manner, and work independently with a minimum of supervision; self-motivated with the ability to make improvements; and exercise independent judgment within general policy guidelines.
  • Demonstrated success in following through and completing routine tasks; ability to manage a varied work volume.
  • Experience developing and implementing learning and development plans and planning for organizational effectiveness.
  • Demonstrated creativity, problem solving, critical analysis, initiative, judgment and, decision-making skills.
  • Ability to direct the work of others.
  • Demonstrated ability to work independently as well as part of a team.
  • Desire to learn, accept and promote the Department's Core Values.
  • Familiarity with University policies and procedures, preferred.
  • Possess and maintain a valid CA driver's license.

Physical Requirements
  • Constantly perform desk-based computer tasks.
  • Frequently stand/walk, sit, grasp lightly/fine manipulation.
  • Frequently use a telephone.
  • Occasionally reach/work above shoulders, grasp forcefully, sort/file paperwork, lift/carry/push/pull objects that weigh 10-20 lbs.
  • Rarely twist/bend/stoop/squat, kneel/crawl.
  • Possess and maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time, sometimes in inclement weather conditions, and operating assigned office equipment.

Working Conditions
  • Evening, weekend work and shift work will be required.
  • Ability to respond to schedule adjustments, sometimes with little advanced notice.
  • Willingness to carry a department issue communication device (mobile phone) and consistently answer calls.
  • Physical presence in the office is expected.
  • Ability to respond to campus in a timely manner in the event of an emergency.

Work Standards
  • Interpersonal Skills: demonstrates the ability to work well with Stanford colleagues including senior staff members and clients and with external organizations.
  • Promote a culture of safety: demonstrates a commitment to personal responsibility and a value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the policies found in the University Administrative Guide, the department General Orders, and applicable department policies and procedures.

Special Requirements
  • Applicant must pass a detailed police background investigation including a search of local, state, and national files for criminal history.
  • Must be able and willing to respond to and work large-scale special events as well as unplanned critical incidents, sometimes with little advance notice.
  • All personnel working for the department are responsible for providing public safety services to the community. Personnel will be trained to perform duties outside their normal day-to-day responsibilities, such as dispatching and/or emergency call taking and/or special events logistics support, so they are able to provide support during emergencies and special events. Training includes familiarity with the Incident Command System.

Selection Process (specific order of the process is subject to change)
  • Application
  • Personal History Questionnaire (PHQ)
  • Interview with Department personnel
  • Extensive police background investigation
  • Personal Interview with the Director of Public Safety

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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Change the world. And yourself.

Stanford University has changed the world, over and over again.

We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career. 

At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment.

Stanford Facts at a Glance

Opened 1891

Student Enrollment

  • Undergraduates: 6,980
  • Graduates: 8,897


  • 8,180 contiguous acres in six governmental jurisdictions
  • Nearly 700 major buildings
  • 97% of undergraduates live on campus


  • 5,300 externally sponsored projects
  • $1.33 billion total budget


  • 2,043 faculty members
  • 21 Nobel laureates are currently members of the Stanford community
  • 5:1 student to faculty ratio

Stanford University is an Equal Employment Opportunity and Affirmative Action Employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and persons with disabilities.

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