The Student Finance Manager provides leadership and direction of Cashier's Office staff, systems, and functions; works closely with Financial Aid and Records and Registration offices in developing and implementing operational procedures to ensure compliance with all applicable regulations and institutional policies; oversees student and third-party billing and collections as well as reporting student tax information; and presents a consistent voice of the Cashier’s Office to  foster mutual respect and understanding and continuously improve support service to students. This position reports to the Director of Finance and Budgeting.

Responsibilities:

• Student finance and campus cashiering services:
  • Ensure proper recording and accounting of financial transactions to include registration feeds, financial aid awards, refunds, billings, waivers, student accounts receivable, collections and disbursements; oversees reconciliation of all funds received to include in person, online, electronic funds transfers and via mail.
  • Oversees cash management and banking activities.
  • Assess new student fee schedules, update web information by determining appropriate due dates and refund schedules in conjunction with registration period and financial aid disbursement dates; disseminate financial schedules and important dates to Student Services.
  • Provide direction for campus cashiers, review fiscal policies and changes, and design and administer operational procedures that are in compliance with federal, state, institutional, and other policies and regulations.
  • Administer the College's credit card payments by setting up new merchant accounts; testing setup with various parties.
• Project leadership:
  • Provide expertise and effectively recommend new system implementations.
  • Maintain, analyze, and create specifications for new functionality of college operating software.
  • Lead project groups responsible for the design, testing, enhancement and implementation of software changes for internal and external projects and college financial system upgrades.
  • Serve as the department’s Banner User Committee representative.
  • Serve as the liaison to Student Services by attending meetings and sharing/receiving needed information to best serve students, campuses, and community.
• Third-party billing administration:
  • Manage all third-party tuition billing.
  • Develop third-party coverage and procedures for Cashier's Office.
  • Correspond with agency administrators regarding additional needs and contract clarifications.
• Authorize and execute student financial aid refunds in accordance with federal, state and institutional programs.
• Ensure collection efforts of past-due accounts are prudently followed with state and private collection agencies.
• Resolve escalated student and interdepartmental disputes, discrepancies, and complaints that may arise with students, faculty, staff, and outside agencies as they pertain to financial transactions.
• Supervise Cashier’s Office employees including directing daily activities, setting priorities, developing training, providing professional development opportunities, and continuously evaluating performance.
• Develop and maintain office environment that fosters teamwork.

Required Knowledge, Skills, and Abilities:

• Knowledge of major computerized financial systems.
• Ability to organize, plan, schedule, and evaluate priorities and deadlines and direct staff as necessary.
• Ability to work accurately with complex information, analyze data, and prepare various reports.
• Ability to provide leadership, coach, delegate duties, train, and evaluate staff.
• Knowledge of accounting practices and procedures.
• Ability to maintain internal control and fiscal responsibility.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
• Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.

• Bachelor’s degree in Business, Accounting, or related field.
• Minimum of two years of experience in customer service and support in a large-scale institution or company.
• Minimum of one year of supervisory experience.
• Experience with credit and collections systems, system interfaces, and cash collection rules and regulations preferred.
• Experience in a postsecondary educational setting preferred.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA) and wellness incentive
• Dental insurance for employee, spouse, and dependents
• Life and long-term disability insurance
• Wisconsin Retirement System (WRS)
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Paid vacation, personal, and sick time
• Paid holidays
• Employee Assistance Program (EAP)
• Tuition reimbursement (eligibility requirements apply)
• Professional development

Generally, with the exception of tuition reimbursement, benefits eligibility begins on the first date of employment (i.e., there is no waiting period).

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711