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External Relations Officer

Employer
University of Toronto
Location
Toronto, ON

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Administrative Jobs
Institutional & Business Affairs, Institutional Research & Planning
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Job Details

External Relations Officer

Date Posted: 07/17/2021
Req ID: 5427
Faculty/Division: University of Toronto Scarborough
Department: UTSC:Arts & Science Co-op Programs
Campus: University of Toronto Scarborough (UTSC)

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Your opportunity:

The University of Toronto Scarborough has been a leader in Co-operative education, combining academic study with alternating work terms, for 40 years. Co-operative education gives students an opportunity to apply skills and knowledge learned in the classroom in the workplace, and to expand their knowledge through their related work experience. The Arts and Science Co-op Office is responsible for preparing students in over 35 unique program areas to compete for paid co-op work opportunities. The Office also is responsible for engaging industry partners who provide these work terms. A coordinated effort among the stakeholders of student, employer, and university Co-op programming contributes to the development of well-qualified graduates who are prepared to assume a productive role in society. With a commitment to equity, diversity and inclusion, the department works closely with campus and employer partners to support students as they work to achieve their academic and Co-op aspirations.

Reporting to the Assistant Director, Partnerships and External Relations in the Arts and Science Co-op department, the incumbent plays a vital role in the department to ensure that co-op students have a wide range of quality, paid co-op work term opportunities to apply to. Within a territory of particular industry sectors, the External Relations Officer takes a planned and informed approach to meeting new job development and account retention targets.

While balancing all stakeholder needs effectively, the primary goal of the position is to develop, nurture and manage strong co-op employer partner relationships for the purpose of creating high quality, academically relevant, paid co-op work term opportunities. The External Relations Officer is responsible for developing and initiating all aspects of new co-op employer relationships that strategically support the academic programs within the portfolio. Using an analytical and informed approach, the incumbent is responsible for conducting market research to understand the industry sectors assigned to them and identifying target markets appropriate for co-op job development. Through sound sales, business development and partnership building techniques, the External Relations Officer builds their employer partner account base by planning and undertaking first contact with potential new employers to develop more, quality co-op job opportunities. With an ultimate goal of strong retention and partnership expansion, the External Relations Officer is responsible for maintaining and expanding existing relationships with employers. With a strong customer service orientation, the External Relations Officer skillfully balances the needs of all stakeholders and ensures that their employer partners’ experience with our program is excellent.

In consultation with the Assistant Director, the incumbent will set an annual plan for their territory and performance targets both for new employer development and account retention with companies and organizations with strong co-op job potential each work term. All of this is done on the foundation and ultimate collective goal of facilitating student success and supporting their co-op ambitions.

Your responsibilities will include:

  • Building and strengthening relationships with stakeholders and partners of strategic importance
  • Identifying, fostering and maintaining relationships with potential and existing employers
  • Promoting programming, student needs and interests to employers and industry contacts
  • Conducting detailed labour market analysis to inform program and partnership development.
  • Researching and analyzing potential employers and recommending student placement opportunities
  • Tracking the status of business development initiatives, activities and outcomes
  • Evaluating job prospects in alignment with student academic goals
  • Keeping well-informed on economic and market trends and competitor environments

Essential Qualifications:

  • Bachelor's Degree or acceptable combination of equivalent experience
  • Minimum of 5 years of experience in a sales or business development role
  • Experience in market research and analysis, identification of target markets as well as direct sales and relationship development
  • Track record of success in a target driven environment generating new business and building client relationships in existing and new market sectors
  • Strong understanding and experience implementing business development and sales funnel approaches and tracking activities to desired outcome
  • Understanding of how marketing communications connects to the sales funnel and account management approaches
  • Strong evidence of timely adherence to lead management processes and protocols to facilitate a smooth and efficient lead nurturing and distribution process
  • Motivated through individual planning and target achievement, yet still thrives in a collaborative team-based environment
  • Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment
  • Enthusiastic self-starter with strong entrepreneurial skills, proactive in driving the effort to increase a client base and close negotiations in the development of opportunities for students
  • Strong customer service orientation and ability to effectively balance the needs of multiple stakeholders
  • Excellent presentation skills and the ability to speak to and lead targeted group presentations
  • Good judgement,tact and discretion and able to resolve issues, problems and competing goals
  • Organized, able to prioritize work and multi-task to facilitate a balance of planned execution and adherence to process while still ensuring an efficient pace
  • Excellent written and verbal communications skills, with a strong emphasis on influencing skills
  • Valid driver’s license and access to a vehicle are required


Assets (Nonessential):

  • Experience in marketing, developing marketing strategies, and promotional materials
  • Knowledge of the career services industry and experience within a Co-operative Education or Work-Integrated Learning (WIL) environment
  • Experience in co-op job development in International markets
  • Experience using Customer Relationship Management (CRM) software such as Salesforce.com


To be successful in this role you will be:

  • Diplomatic
  • Goal oriented
  • Organized
  • Problem solver
  • Resourceful
  • Team player

Note: A copy of the full job description is available upon request from the UTSC HR Office.

Closing Date: 07/27/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $70,427 with an annual step progression to a maximum of $90,064. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Daniel Hoverd

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


Job Segment: Equity, CRM, Communications, Marketing Communications, Finance, Technology, Marketing, Research

Organization

Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.

 

U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.

 

Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.

 

Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.

 

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