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Director, Academic Programs, and Operations

University of Toronto
St. George (Downtown Toronto)

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Job Details

Director, Academic Programs, and Operations

Date Posted: 07/22/2021
Req ID: 11144
Faculty/Division: OISE
Department: OISE:Ofc of the Dean
Campus: St. George (Downtown Toronto)


Under the general direction of the Associate Dean, Programs (ADP) the Director, Academic Programs and Operations (DAPO) is responsible for managing and supporting a wide range of high level and confidential activities related to the ADP’s portfolio. Responsibilities will include: taking a lead role to enable programs foresight, oversight, operations and innovations; ensuring that accurate and just-in-time data are available to develop evidence-based policies and decisions; assisting in developing policies and procedures for the administration of academic programs; providing strategic advice to the ADP to optimize alignment between enrolment targets, recruitment and admission of graduate students; ensuring that accurate information and efficient communication relative to the ADP portfolio are in place and monitored; facilitating academic staffing and student funding by maintaining comprehensive knowledge of CUPE 3902-1, CUPE 3902-3 and CUPE 3907 collective agreements and University of Toronto policies and procedures.

The DAPO will work closely and collaboratively with key members of the OISE senior leadership and departments to coordinate divisional efforts to accomplish the ADP priorities aiming at further developing graduate programs of the highest academic standards, that respond to the interests of incoming students and future societal needs (academic plan); assist the ADP in the oversight of existing academic programs in compliance with policies and regulations; ensure that operations in the management of academic programs are aligned within the various administrative units and departments; oversee the development of innovations in the management of academic programs to enhance efficiencies, to support the quality of student experience and to streamline the administrative process.

The DAPO will be responsible for the systematic analysis of data to support the development of evidence-based policies and decision-making; to this end, will supervise the work of the Research Analyst responsible to collect, generate, curate and analyze data.

The DAPO will assist the ADP by contributing to the development and implementation of policies, procedures and operations relative to the internal administration of academic programs and student experience with a special attention to improving current operating systems.

The DAPO will oversee communications of the ADP Office by ensuring that accurate information and efficient communication relative to the ADP portfolio are in place and monitored; will supervise the ADP Communications Officer; will ensure consistency across the various sources of information about programs (ORSS, Communications and Marketing team, Units Webpages).

The DAPO will be responsible for facilitating academic staffing and student funding by maintaining comprehensive knowledge of CUPE 3902-1, CUPE 3902-3 and CUPE 3907 collective agreements and University of Toronto policies and procedures and in consultation with Divisional and University offices. This position will also coordinate, execute and advance special projects, initiatives and activities within the ADP Office. Additionally, the DAPO will manage departmental administrative staff in the portfolio of the Associate Dean, Programs.

Minimum Qualifications:


Master’s Degree in education related field or an acceptable equivalent combination of education and experience.


Five (5) years of progressive experience at an intermediate to senior administrative level related to quality assurance, resource planning and management, program development or policy development, preferably in a post-secondary environment. Proven managerial skills, including managing in a unionized environment. Experience working with collective agreement and employment policy interpretation and application. Experience administering varied financial and human resources policies, procedures and collective agreements. Demonstrated experience liaising with senior administrators, responding to and handling matters of a complex and sensitive nature. Experience working with student funding.


Highly developed interpersonal, verbal and written communication and organizational skills. Demonstrated record of success in researching, analyzing, making recommendations, providing risk assessments and options. Knowledge of University’s SAP based Administrative Management Systems (AMS) and related applications (FIS, HRIS) or equivalent.


Ability to work independently and to perform effectively as a member of a team. Ability to exercise tact and diplomacy and deal with people in a clam and effective manner in sometimes sensitive situation and to maintain confidentiality. Ability to assimilate and interpret complex information; ability to make a sound business case for changes that are needed; ability to apply principles to factual situations; a strong sense or process; ability to meet the needs of a variety of stakeholders while preserving institutional interest; strong negotiation and persuasion skills.

Closing Date: 09/01/2021,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 4 -- Hiring Zone: $93,345 - $108,904 -- Broadband Salary Range: $93,345 - $155,575
Job Category: Administrative / Managerial

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Job Segment: Manager, Operations Manager, HR, ERP, Management, Operations, Human Resources, Technology


Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.


U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.


Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.


Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.


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