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Cross Funct IT Support Analyst

University of North Texas

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Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
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Job Details

UNT System Overview:

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.

Posting Title:

Cross Funct IT Support Analyst


UNT-CVAD-IT Support & Sys Admin-136210

Job Location:


Full Time/Part Time:


Salary Information:


Department Summary:

The College of Visual Arts and Design has the 10th largest enrollment of any art and design school accredited by the National Association of Schools of Art and Design, and the second largest of any that awards doctorates.

Position Overview:

The College of Visual Arts and Design at the University of North Texas is seeking to hire a Cross Funct IT Support Analyst to join our IT Services team (CVADIT). Responsibilities of the position will revolve around the CVAD service desk – providing support to faculty, staff and students. This will include general hardware and software support as well as support in class labs, computer labs, performance areas, galleries, research and other spaces within CVAD. Representative tasks related to this responsibility, though not limited to these tasks are: new equipment deployments (desktops/laptops/peripherals /miscellaneous), software installs, equipment checkout, account maintenance, audits, support and documentation. A secondary responsibility of this position is to provide one-on-one information technology support for faculty research that involves\requires specialized technology (hardware and software). Faculty research interests in CVAD vary greatly and the candidate must be able to research in order to support and troubleshoot solutions and equipment where there is little external support\knowledge. Other responsibilities: perform special projects and tasks as needed, producing departmental reports and researching new or existing IT solutions. May be required to perform on-call tasks with approval of the Senior IT Manager. The position will require, though infrequent, work on nights and weekends.

Minimum Qualifications:

Bachelor’s Degree in related field and four years of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Prior experience with specific systems, equipment and software may be specified as needed by department.
• Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
• Ability to supervise and train subordinates.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain, and utilize technical and applications-oriented information.

Preferred Qualifications:

The preferred candidate will possess the following additional qualifications: Familiarity with both Mac and Windows platforms. Prior experience working in a technical Help Desk environment or IT department serving end-users. Coding skills, and familiarity with IofT, Raspberry Pi and other like solutions also of interest to the department.

Work Schedule:

Schedule is normally 8am-5pm, Monday through Friday. However nights and weekends will be required as the need arises.

Driving University Vehicle:


Security Sensitive:

This is a security sensitive position

EEO Statement:

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title:

Cross Funct IT Support Analyst

Physical Requirements:

Carrying, Cleaning, Climbing, Crawling, Driving, Kneeling, Lifting up to 50 pounds, Pulling , Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Twisting, Walking, Writing, Grasp, Talk or Hear, Ability to communicate


This position’s primary responsibility is to monitor, assign and respond to support requests submitted to CVAD Service Desk (physical and online). Responsibilities include but are not limited to documenting support requests and resolutions using the ticketing system and internal reporting systems and maintaining or creating related documentation for internal and end-user use. Resolutions should occur within the appropriate SLA response/resolution times.


This position is responsible for providing general support (hardware, software) to faculty and staff within CVAD. This includes deploying new hardware and software upgrades to faculty and staff, and providing general support onsite and remotely.


This position is responsible for supporting, maintaining, and developing the technology solutions available in all spaces with the College of Visual Arts and Design: class labs, computer labs, fabrication labs, research spaces, among as others.


The position will provide IT support to our faculty researchers. Research of new technology will be required. Faculty research interests vary greatly and extend beyond traditional IT support.


The position will be responsible for ensuring Information Security standards are maintained on all systems. This includes monitoring and auditing of systems. Systems must protected from unauthorized use and in compliance with federal and state policies and regulations as well as those of UNT World.

Posting Number:


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Working at University of North Texas

Since 1890, the University of North Texas has been a catalyst for transformation for its students and the North Texas region. As the nation’s 26th largest public university, UNT is dedicated to providing an excellent educational experience to its 36,000 students while fueling the intellectual, economic and cultural progress of one of the largest, most dynamic regions in the United States.

A student-focused public research university, UNT graduates more than 8,500 students each year from its 12 colleges and schools and offers 97 bachelor’s, 82 master’s and 35 doctoral degree programs, many nationally and internationally recognized. As UNT’s strengths in science, engineering and technology grow, the university continues to nurture its core areas of distinction in music, education, social sciences, business, the arts and humanities. Leading Texas public universities in the number of Goldwater Scholars and designated a “Best in the West” university by The Princeton Review, UNT is known for its academic excellence.

By providing access, welcoming diversity and strengthening collaborations with our many educational, business and community partners, as well as building new partnerships across the globe, UNT's faculty and staff work each day to prepare students for the challenges they will meet in our changing world.

Fostering global understanding and promoting cultural appreciation are central to preparing tomorrow's successful global leaders. Our strategic international partnerships seek to improve quality of life, facilitate the exchange of ideas and culture, and allow for important research addressing global issues. UNT's campus benefits from a rich diversity of about 2,500 international students representing 140 countries.

UNT faculty produce groundbreaking research in a wide range of disciplines spanning the sciences, mathematics, engineering and technology while also making nationally recognized contributions in the arts and humanities. The College of Music is one of the nation’s best music colleges with an internationally respected jazz program. UNT has the oldest program in emergency administration and planning and a unique program in applied philosophy and environmental ethics.

UNT also is home to many national centers and institutes, including the Net-Centric Software and Systems Center — a National Science Foundation Industry/University Cooperative Research Center; the Center for Electronic Materials Processing and Integration; the Institute of Applied Science; the Center for Advanced Scientific Computing and Modeling; and the Center for the Study of Interdisciplinarity.

UNT has developed many state-of-the-art research facilities, such as the federally funded Center for Advanced Research and Technology, one of the nation’s most extensive facilities for powerful materials characterization and analysis; a high-performance computational facility; and a clean room/nanofabrication research facility (under construction). UNT’s research extends outside the academy as well, with field stations as close as a neighboring lake and as far away as southern Chile.

In addition, UNT is developing Discovery Park, a research park with technology incubator facilities on a 300-acre property near the main campus. The university also has developed a Design Research Center in the heart of the Dallas design district.

As the largest and most comprehensive university in the North Texas region, UNT is growing as a national leader in education, research and scholarship, student support and community engagement — the pillars of a great public research university. UNT’s ultimate mission is to give a green light to greatness by helping its students, region, state and nation excel.

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