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Information Systems Support Technician - Information Technology- Central Services

Employer
Yosemite Community College District
Location
Modesto, CA

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Technology, Analysts & Programming, IT Support & Training
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Job Details

Job Title:

Information Systems Support Technician - Information Technology- Central Services

Site: :

Yosemite Community College District/Central Services

Salary Range / Other:

$3,616 to $4,614 per month – Range 26 (Classified Salary Schedule 2019-2020)
40 hours per week/ 12 months per year

Regular Schedule: Monday – Friday 8:00 a.m. – 5:00 p.m.;
(May include evening and weekend hours)

Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step.

Benefits :

The District currently pays for a health option for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid.

Job Description:

DEFINITION
Under general supervision, performs technical support and provides guidance and telephone support to end users regarding routine technical support matters; under direction, manages the call activity phonesystem, reviews billing and contracts; provides switch board support operations and end-user support through the help desk; and performs related work as assigned.

DISTINGUISHING CHARACTERISTICS
This is the journey level class in the Information Systems Support Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of duties involving support of desktop computer, peripheral, server, telecommunications and other network system hardware and software. Incumbents utilize knowledge of information technology to make decisions and complete assignments. Although incumbents in this class may interact with users in the course of their duties, most interactions are over the telephone.
This class may be distinguished from the lower-level Administrative Technician because that is the entry-level technician class where incumbents preponderantly perform the more routine and basic technical duties while learning to do the broader range of more complex processes. This class may also be distinguished from higher-level Information Systems Support Specialist class because incumbents in that class preponderantly perform duties emphasizing advanced user and paraprofessional system/network technical support.

SUPERVISION RECEIVED AND EXERCISED
Incumbents in this class work under the general supervision of a manager or senior manager, working alone on routine or regular work assignments and checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow.
An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Knowledge of:
• Appropriate data processing techniques, networking, operating systems, peripheral equipment and software as used in the campus network.
• Operational characteristics of various computer systems and operating environments.
• Microcomputer software applications used on campus in business operations.
• Principles and practices of organization and administration, budget preparation and fiscal records keeping, supervision and training.
• Standard office methods, forms, and equipment.

Ability to:
• Provide technical support services across the campus.
• Operate any computer or peripheral equipment as assigned.
• Install, troubleshoot, repair and/or support personal computers and associated peripheral equipment.
• Maintain accurate inventory of computer hardware and software components.
• Understand and follow oral and written instructions.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience:

Education and Experience:
Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are:

Pattern I
• Experience: One year equivalent to an Information Systems Support Technician at YCCD.

OR

Pattern II
• Experience: Two years performing a wide range of information technology repair duties, including one year that involved assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, telecommunications and/or other networked system hardware and software.

Example of Duties:

• Provides first-level review and response to problems regarding desktop issues.
• Communicates with vendors as needed to identify and resolve technical issues.
• Assists staff by explaining and demonstrating the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; refers complex issues to other staff as appropriate.
• May assist other information systems staff in developing alternative solutions to end user problems.
• Adds new users as directed; monitors access.
• May perform technical administrative duties; attends meetings; serves on committees and task forces; independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; maintains information system documentation; prepares reports, files, correspondence and other documents.
• Reviews, verifies and processes forms, applications and other documents based on applicable laws, regulations, policies and procedures; determines program or other eligibility and performs followup action as needed.
• Serves as a technical resource to others regarding areas of specialty; explains and interprets policies, regulations and operations procedures.
• Performs technical research on internal and external data, methods, mechanisms and processes; develops and runs computerized queries; tabulates and summarizes data; identifies trends and concerns; prepares routine summary reports.
• Enters, maintains, tracks, evaluates and presents complex data maintained in manual and/or automated systems.
• Prepares quotes, bids and purchase requisitions; receives and processes invoices.
• Establishes and maintains complex file and record systems.
• Independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; may develop and prepare newsletters, visual presentations, flyers, and graphic materials; may update web pages.
• Attends meetings; may participate on committees and/or task forces.
• Performs other related duties as assigned.

Licenses and Certificates:

Depending upon assignment, a valid license to drive in California may be required.

Physical and Mental Standards:

• Mobility: ability to sit for long periods, move about an office, stand occasionally, reach above and below desk level.
• Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes.
• Lifting: frequent lifting of papers, files, equipment and material weighing up to 25 pounds.
• Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently.
• Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person.
• Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments.

Additional Applicant Information:

Applications are accepted online only at:
https://www.yosemite.edu/recruitment/employmentopportunities/
Select Job Openings, Select Search Jobs, Select Job Title, Create an account and Apply to this job.

Applications will be reviewed by a screening committee. Those applicants selected for personal interview will be notified by letter or phone. In accordance with Board policy official offers of employment will be made only by the Chancellor or Vice Chancellor/Human Resources, YCCD. Final appointment is subject to confirmation by the Board of Trustees.

Federal law requires the District employ only US citizens and aliens authorized to work in the United States. Written verification of employment eligibility is required.
NOTE: A background investigation of new employees is required, including reference checks and a state criminal history report. Employment will not begin until the history check has been cleared by Human Resources. The cost for the criminal history report will be the responsibility of the successful candidate.

The District may hire more than one applicant with this applicant pool.

YCCD is an Equal Employment Opportunity Employer.

Open Date:

07/21/2021

Close Date:

08/11/2021

Open Until Filled:

No

Organization

On behalf of everyone at the Yosemite Community College District Office, Modesto Junior College and Columbia College, we welcome you to our District. All of our employees throughout the District are dedicated to excellence in serving our students. Even with all the fiscal issues that we are facing within the State of California, our staff has been working miracles with continuously reduced budgets. We continue to serve our students well, and provide them with great opportunities and a quality education. As the Chancellor, I am very proud of their efforts and dedication.

One of my greatest challenges is to ensure the educational quality and fiscal stability of our institutions. One way this is accomplished is through long-range planning. There are many exciting things on the horizon for the Colleges of the YCCD - especially with all the construction and completion of our Measure E building projects. We are very grateful to the community for your support of these efforts. Students will benefit for years to come; we extend to you heartfelt thanks.

The Mission of the Yosemite Community College District is: "The YCCD is committed to responding to the needs of our diverse community through excellence in teaching, learning and support programs contributing to social, cultural and economic development and wellness." We take this mission statement seriously; it is the one key element that we base all our efforts on - it is our charge to provide excellent, meaningful service to the community.

As educators, we always focus on offering life-changing opportunities for our students; that is our business. One of the most enjoyable experiences in my 30 year higher education career has been witnessing lives changing right before my eyes as students graduate or achieve their educational goals. When they go on to create successful lives for themselves, their families and their communities I know we have done our job! This is the reward of the work that we collectively do at the Yosemite Community College District. I most cordially invite you to become more involved in our dynamic educational community called the YCCD.

Most sincerely,

Joan E. Smith, Ed.D.

 

Columbia College is a dynamic institution of learners and creative thinkers dedicated to high standards of student success. We prepare students to be fully engaged in an evolving world by offering comprehensive and high quality programs and services. Columbia College is committed to a culture of improvement through measuring student learning across the institution. We strive for excellence, foster a spirit of professionalism and embrace diversity.

Modesto Junior College, one of the oldest community colleges in the state, was organized in 1921 to serve the first junior college district established under a State Legislature Enabling Act. Modesto Junior College was established to meet the needs of the community. Today the college strives to maintain the same objective—that of dedication and service to the community.

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