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Administrative Coordinator II-University Family Physician (Knoxville)

The University of Tennessee, Knoxville
Knoxville, TN

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Health & Medical Services
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Job Details

Pay Grade: MR10

Hiring Range: $22.40-$31.36



The Administrative Coordinator II monitors, tabulates, and reports the pay for performance, episodes of care, gap management for insurance companies for the University Family Physicians' clinical practice. This position maintains the Patient Portal system by troubleshooting issues, establishes and monitors the Health Information Exchange with outside practices, and assists patients in registering and utilizes the system for communications with the practice.



  1. Communicates with each commercial insurance company on Pay for Performance measures, Episodes of Care, and any other quality initiatives. 
  2. Gathers Quality Gaps data and compiles monthly reports for each commercial insurance company to monitor quality gaps for the patient population at University Family Physicians.
  3. Reviews reports for Episodes of Care quarterly and compiles information at the practice level to monitor data for University Family Physicians.
  4. Monitors Quality Metrics on the Clinical Quality Reporting (CQR) system weekly to ensure University Family Physicians clinic meets the metrics for the Merit-based Incentive Payment System (MIPS).  Compiles month-to month reports as well as year-to-date reports.
  5. Presents all Quality data reports to the Quality Programs Task Force Committee.
  6. Identifies opportunities for improvement and researches possible workflow solutions on Quality Metrics.
  7. Coordinates with the Medical Records Administrator/Quality Manager to create workflows to ensure University Family Physicians is adhering to quality metrics and requirements.
  8. Collaborates with the Medical Records Administrator/Quality Manager to educate clinical and administrative staff on new workflows for Quality Metric improvements
  9. Reviews Medicare patient appointments for eligibility for Annual Well Visits weekly and communicates patient eligibility to clinical staff.  Submits Provider Assessment Forms to insurance companies to aid in closing quality gaps and to increase reimbursement.
  10. Monitors Member Rosters from insurance companies and CMS to ensure lists are accurately displaying patients assigned to University Family Physicians and submits any corrections to the insurance company.
  11. Answers incoming calls from patients regarding Patient Portal access and problems accessing the system.
  12. Monitors the Health Information Exchange through the Patient Portal Secure Messaging system with outside providers.
  13. Generates weekly reports to monitor Patient Portal Access and submit messages to patients to provide access.


EDUCATION:  Bachelor’s Degree in Healthcare Information Systems or related field. (TRANSCRIPT REQUIRED)

EXPERIENCE: Two (2) years of experience working in the healthcare field; OR a combination of college coursework and administrative experience to equal ten (10) years.  Proficient in Microsoft Office programs including Word, Excel, and Access. Ability to multi-task, train/teach others, and attention to detail. Strong verbal and written communication and time management skills required. Experience with Centricity Practice Solution (GE EHR) or other electronic health record is preferred. Knowledge of MACRA (Medicare Access and CHIP Reauthorization Act), Pay for Performance (P4P), and Quality Metrics for insurances is preferred.

Job: Other Professional
Primary Location: US-Tennessee-knoxville
Organization: Knox Univ Family Physicians
Schedule: Full-time
Job Posting: Jul 22, 2021, 5:20:46 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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