Search #: 495394JOB SUMMARY
Work type: Full-time
Location: Storrs Campus
Categories: Student Programs and Services
Under the general direction of the Director of Undergraduate Admissions, manages and coordinates the campus tour program to support the recruitment objectives of the Division of Enrollment Planning and Management, and the Office of Undergraduate Admissions. The Lodewick Visitors Center is open Monday through Saturday, year round, and requires flexibility to meet tour demand. The Lodewick Visitors Center is comprised of four professional staff and 50 tour guides, who are dedicated to delivering an exceptional ‘first impression’ for the University of Connecticut as we establish new relationships with prospective students, their families and visitors to the University at large. Annually, over 50,000+ people take part in campus tours.DUTIES AND RESPONSIBILITIESManages three professional staff and approximately 50 student tour guides.Ensures public interface with the Lodewick Visitors Center is welcoming, projects a positive environment, relays accurate, authentic and compelling information, and campus tour highlights an array of facilities to demonstrate quality of university programs.Ensures that the daily operation of the LVC exceeds/meets visitor expectations from initial point of contact and throughout the visit experience, delivering the best possible ‘first impression’ as we establish new relationships with prospective students and their families.Recruits, hires, and manages student tour guide and permanent staff to reflect the diversity of the student body including, but not limited to, majors, involvement, gender, geographic, and ethnicity.Identifies secondary schools and community-based organizations to invite to campus for group visits and balance group tour demand with regular tour scheduling, assign guides and enlist volunteers to assist with specific requests.Ensures that high volume days (including open house events and holidays) are staffed appropriately to meet tour demand.Creates myriad training activities to develop student presentation and customer service skills, team building, and leadership qualities.Cultivates relationships with numerous campus departments to support tour program.Conceptualizes presentation themes, visuals, inclusion of select facts and writing scripts to create compelling in-person and virtual engagement programs.Assists in process of developing LVC brochures and displays.Consults with the director and fiscal manager on area budget to manage funds judicially and in a fiscally responsible mannerProvides assistance on calling campaigns to prospective and admitted students.Initiates projects such as peer institution reviews to understand best practices and outline new/updates to keep LVC programs ahead of regional colleges and universities.Evaluates all student staff on a semester basis and professional staff for annual reviews. Preserves the high quality of LVC operations including cleanliness, equipment, hospitality offerings, and interior and exterior maintenance.Provides updates and improvements to Slate online reservation and scheduling system. Performs related duties as assigned.
- Master’s degree.
- Five years of related experience. One year of experience must be overseeing large projects or in a supervisory capacity over a small unit.
- Strong leadership skills.
- Strong organizational, interpersonal, verbal, and written communication skills.
- Demonstrated ability for accuracy and attention to detail.
- Demonstrated commitment to diversity and inclusion.
- Ability to take initiative, meet deadlines, and make sound judgments.
- Demonstrated knowledge of information technologies.
- Ability to work weekends, holidays, and extended days during busy tour periods.
- Experience working in a higher education setting.
- Knowledge of the University’s organizational structure, and policies and procedures.
- Ability to write clearly and effectively to a variety of audiences.
- Ability to anticipate programmatic needs, plan response, and evaluate effectiveness of programs.
This is a full-time, permanent position. Salary: High $80K and includes a comprehensive benefits package.
Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #495394 to upload a cover letter, resume, and contact information for three (3) professional references. Applicants not submitting all of the requested documentation will not be considered further in the application process.
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.
This posting is scheduled to be removed at 11:55 p.m. EST on August 15, 2021.
All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp
.The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.
Advertised: Jul 22 2021 Eastern Daylight Time
Applications close: Aug 15 2021 Eastern Daylight Time