This position provides the leadership and supervision for contract training, consulting, and professional development offerings throughout the NTC district. As part of the Workforce Training and Professional Development (WTPD) division, this position will provide leadership in the development of innovative workforce training solutions to meet the needs of area employers and employees. This role reports to the Dean of WTPD and includes leadership and supervision of the contract training staff, coordination of conferences and events, and developing a strategy to serve area business needs. In addition, this position will direct, organize, and manage work flow communication and prioritization through division. This position will emphasize strong collaboration with organizations and businesses to support their needs while providing the highest level of customer focused service.
As a member of the divisional Leadership Team, the Learning Coordinator will portray a broad institutional perspective that supports the College’s mission, vision, and values, while fostering and creating an environment focused on customer needs and supporting various external stakeholders. The duties and responsibilities listed are intended to describe the essential functions of persons assigned to this role. They are not intended as an exhaustive list of all duties, responsibilities, and requirements.
Duties & Responsibilities
- Provide leadership for contract training and technical assistance efforts and delegate specific departmental duties to appropriate staff.
- Coordinate activities to fulfill contract requirements which include; research, selection and hiring of instructors.
- Collaborate with Business Development Managers to research, plan, develop and execute sales strategies to meet established sales goals.
- Oversee faculty instruction and evaluation to ensure strategic contract completion of projects.
- Manage and collaborate with the team on training grant projects to include scheduling, budgets and state reporting.
- Supervise grant application development, budget development, implementation and evaluation. Work with the grants team to develop grant proposals and evaluate outcomes.
- Supervise and provide leadership for the Administrative Assistant team.
- Assist in the management of partner rental contracts.
- Provide and design marketing, new product development, and training program innovation.
- Gather and analyze data for department reporting purposes
- Create continuous improvement processes to improve workflow in the division
- Calculate projections for division contract training revenue, expenditures, and enrollments.
- Collaborate with NTC staff, advisory committees, businesses and external partners to meet current conference and class needs.
- Partner with Finance the efficient flow of new accounts management, payment of invoices and accounts receivable, grants, and division budget requirements.
- Exhibit outstanding internal and external customer service.
- Participate in teams, meetings, and committees as requested by Dean; facilitate/deliver events in Zoom.
- Ensure compliance of College policies and procedures.
- Hire, orient, and evaluate performance of professional development team members, faculty, trainers and workstudy employees.
- Other duties as assigned
- A four (4) year Bachelor’s degree in Business-related field required, or an Associate’s degree with an equivalent combination of education, experience and leadership and the commitment to attain a Bachelor’s degree upon hire.
- Four (4) years of related experience in similar position or activities which includes:
- Excellent communication skills are essential for this role, including the ability to understand and convey technical, financial, or other specialist information.
- A proven ability to coordinate, manage and succeed in hosting large events and conferences.
- Superior customer service and customer experience focus. A strong desire to serve our students at a high level and exceed expectations.
- High quality reasoning abilities and the capacity for logical and critical thinking on a wide variety of subjects covering various administrative and technical disciplines.
- First-rate computer literacy, including the ability to adapt quickly to new software, technology and similar required (Word, PowerPoint, Excel, Access, Project, Visio, InDesign, Zoom).
- Must have a valid Wisconsin Driver’s license and pass NTC’s motor vehicle background check.
- Preferred / Desired Qualifications:
- Knowledge and experience within a technical college, or similar education system is preferred.
- Leadership of cross functional teams is desirable.
- Demonstrates strategic and leadership abilities – can understand situations quickly and assist in developing suitable measures and countermeasures resulting in effective support for their team.
- Strong team working abilities as demonstrated by experience; will not dismiss or rebuff others and can demonstrate the capability to agree or disagree constructively when necessary.
- Exceptional negotiation skills and the ability to resolve issues by identifying the most effective course of action.
- Goal-oriented, with the ability to self-prioritize effectively across multiple goals and deadlines; solid and logical organizational & planning capabilities; resilient learning capability.
- Professional written and verbal communication skills, with the ability to interact appropriately with all levels of the business, and maintain the strictest confidentiality in all matters; proven writing, reading, oral and presentation skills
- The duties and responsibilities listed are intended to describe the essential functions of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.
6 to 8 hours: Performing repetitive movements, grasping, and working indoors
4 to 5 hours: Sitting
1 to 3 hours: Balancing, bending, standing, walking
Less than 1 hour: Climbing, crawling driving, kneeling, pulling, pushing, reaching, twisting, working at heights, working in temperature extremes, and working outdoors
Lifting and Carrying:
Less than 10 pounds: 1-10 repetitions per hour
10 to 20 pounds: 1-10 repetitions per hour
20-50 pounds: Less than 1 repetition per hour
50-100 pounds: Less than 1 repetition per hour
More than 100 pounds with help: Less than 1 repetition per hour
Additional Physical Requirements:
Vision: Adequate with aid to read instructions, labels, documents, computer screens, and differentiate between colors.
Hearing: Adequate with aid to understand oral requests, telephone conversation, and PA systems.
Personal Protective Equipment Provided:
The following protective equipment is required as standard when performing tasks in classroom, laboratory, or occasionally industry production facilities:
- Safety glasses with side shields
- Safety footwear with steel toe protection
- Gloves (when lifting or handling objects)
- Face shield, gloves, apron, etc. if performing or observing welding activities
Required Employee Program Safety Training:
Emergency action plan, emergency procedures, ergonomics (office/workplace) and slips, trips and falls