Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
General Description of the Job Class
Render professional counseling services in a Duke University Health System program to provide individual health programs. Counsel individuals and provide guidance in the execution of program's objective.
Duties and Responsibilities of this Level
- Render counseling services to participants in specified programs to include individual and/or group consultation in the execution of the program's function.
- Administer, interpret and evaluate the results of any program administered assessment tests.
- Counsel individual participants on methods to achieve program prescribed objectives and assist in planning future activities.
- Compile and keep records of information concerning services rendered to be used or a service of information for the director of the program.
- Organize and conduct recreational activities.
- Interview patients and their families for routine admission data; orient patients and families to the facility; provide data input during team discussions and meetings to assist in developing therapeutic plans and objectives.
- Interact with patients on a one to one as well as small group basis; assist patients in planning how the treatment plan can be optimally utilized for their benefit.
- Provide guidance and instruction to support staff in routine procedures and techniques used to secure confidence and cooperation of patients.
- Perform other related duties incidental to the work described herein. herein.
Required Qualifications at this Level Education
Work requires a Bachelor's degree in Psychology, Sociology, Social Work, Education or a related field.
Degrees, Licensure, and/or Certification
Crisis Prevention Institute (CPI) certification preferred.
Knowledge, Skills, and Abilities
- Knowledge of procedures and techniques involved in administering routine treatments to patients.
- Knowledge of behavioral principles and individual responses to stressors.
- Ability to establish and maintain effective working relationships with clients or patients
- Ability to work with, express sensitivity and understanding, and secure the cooperation of patients, including maintaining sympathetic attitude towards patients.
- Ability to keep calm in stressful situations.
- Ability to maintain routine records and prepare reports.
- Ability to recognize clients or patients in emergency states and seek appropriate assistance.
- Ability to maintain confidentiality and other patient rights.
- Ability to understand, follow and communicate/relate oral and written instructions and pertinent information accurately.
- Ability to apply proper body mechanics and safety.
Distinguishing Characteristics of this Level
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.