Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Occupational Summary:Provide overarching direction, leadership, and operations management of Graduate Student Programs and Services (GSPS) in the Pratt School of Engineering. Design and implement, with GSPS team leads and in consultation with faculty and senior leadership, a comprehensive and integrated approach to graduate student support to ensure an exceptional experience at all stages of the student lifecycle. Position is responsible for leading strategic initiatives, promoting continuous improvement, and finding opportunities for cutting-edge innovations in the student support model. Areas include recruiting, marketing, admissions operations, student engagement and support, career development, professional development, intercultural training, English language education and communications, and cross-cutting co-curricular programming and events.
This position requires demonstrated excellence in consensus building and working collaboratively with teams of faculty and staff. Specific skills and experience include: excellent organizational and operational skills, ability to allocate staff resources to multiple projects in a dynamic and efficient manner, maintaining performance of staff members, enabling performance excellence that meets identified needs and actively evaluates the team’s success in meeting those needs, promoting career development, ability to understand the strategic goals of multiple programs, and serving as an effective spokesperson for the Pratt graduate student experience to a wide variety of audiences and stakeholders.
Work Performed:The following describe the general nature and level of work being performed by individuals assigned to this classification and is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Responsible for daily operations management of GSPS teams for departmental and non-departmental Pratt graduate programs. Manage resource allocation and multiple priorities of Pratt graduate programs. Provide general oversight of graduate student support programs and assist the school in building capacity for the continued expansion of Pratt graduate programs.
Collaborate with school and department leaders, or their designees, to develop guiding principles, strategies, and plans; conduct comprehensive needs assessments; develop priorities based on anticipated needs, program impact, and Pratt student services resources; determine education and training required; and systematically assess program effectiveness. In collaboration with GSPS team leads and staff, serve as a primary advocate for the student experience in Pratt planning processes. Work with school and department leaders, or their designees, to develop and clarify policies and procedures for programs managed by both the Graduate School and Pratt School of Engineering. Provide accurate information on curriculum, policies, and regulations to students, academic advisors, staff, and faculty and ensure relevant policies and regulations are followed.
Collaborate with Pratt Communications team and GSPS Director of Admissions and Recruiting to develop and implement new program marketing and student recruitment strategies. Determine need for and manage relationships with outside service providers as appropriate.
Review Pratt School and departmental websites, published materials including marketing and recruitment documents, and University bulletins to ensure information regarding graduate student policies and procedures are being kept current and accurate. Attend and present at meetings with school and department leaders or their designees and facilitate meetings with staff that support graduate programs to understand needs and priorities and proactively share information about student experience and support model.
Determine fiscal requirements, make projections and prepare annual program as well as individual project budgets; monitor, verify and reconcile expenditure of budgeted funds; prepare financial
statements reflecting status of programs and activities; ensure compliance with University policies and procedures.
Prepare reports and assessments of graduate programs for internal purposes and contribute to and ensure completion of all required external reports (e.g. SACS, ASEE, USNWR).
Supervise and coordinate work of designated direct reports with responsibility for all personnel matters including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules. Ensure proper distribution of assignments and adequate staffing as well as space and facilities for subsequent performance of duties. Manage personnel activities to meet University and departmental objectives in training, equal pay, equal employment as well as wage and salary administration, performance management, standards of conduct, etc. Provide feedback to Departmental Business Managers, as needed, on the performance of their staff members responsible for graduate student and program support.
Serve as program liaison with administrative and professional personnel concerning University policies and procedures, personnel administration, and budgetary preparation and control. In particular, serve as the primary liaison to Graduate School and other student related offices (e.g. bursar’s office, registrar, etc.). Ensure compliance of GSPS staff with all University policies and relevant regulations.
Represent Pratt graduate programs in meetings, conferences and other matters of an administrative nature. Prepare reports and analyses to include financial reports, setting forth progress, adverse trends and appropriate recommendations or conclusions.
Perform other related duties as needed to accomplish the goals of the Pratt Engineering graduate programs.
Desired Qualifications: Education/Training:Work requires a Bachelor’s degree in a field related to student services, general administration or higher education with a Master’s degree strongly preferred.
ExperienceA minimum of ten years of experience in a related area or field Understanding of graduate educational systemsA minimum of five years of experience as a direct supervisor of a cross-functional team Management of multiple projectsDemonstrated success bringing cross-functional groups together to reach common objectivesSome budgeting and resource allocation experienceManaging external clients and customers both inside and outside of an organizational unit
Skills required:Demonstrated excellence in personnel management, project management, ability to motivate others, team building, stakeholder assessment and engagement, consensus building, conflict resolution, resource allocation, decision-making and oral and written communication are required.
A master's degree is generally required in higher education or a related field that will serve to enhance the stature and academic success of all university students. PhD in related discipline preferred.
A minimum of seven years of experience in a related area or field. A minimum of five years of experience as a direct supervisor of a cross- functional team. Management of multiple projects. Some budgeting and resource allocation experience. Managing external clients and customers both inside and outside of an organizational unit.
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