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DIRECTOR, GRADUATE STUDENT PROGRAMS & SERVICES-PRATT SCHOOL OF ENGINEERING

Employer
Duke University
Location
Engineering Masters Programs

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Academic Affairs, International Programs, Institutional & Business Affairs, Program Administration, Student Affairs, Student Activities & Services
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Job Details

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Occupational Summary:Provide overarching direction, leadership, and operations management of Graduate Student Programs and Services (GSPS) in the Pratt School of Engineering. Design and implement, with GSPS team leads and in consultation with faculty and senior leadership, a comprehensive and integrated approach to graduate student support to ensure an exceptional experience at all stages of the student lifecycle. Position is responsible for leading strategic initiatives, promoting continuous improvement, and finding opportunities for cutting-edge innovations in the student support model. Areas include recruiting, marketing, admissions operations, student engagement and support, career development, professional development, intercultural training, English language education and communications, and cross-cutting co-curricular programming and events.

This position requires demonstrated excellence in consensus building and working collaboratively with teams of faculty and staff. Specific skills and experience include: excellent organizational and operational skills, ability to allocate staff resources to multiple projects in a dynamic and efficient manner, maintaining performance of staff members, enabling performance excellence that meets identified needs and actively evaluates the team’s success in meeting those needs, promoting career development, ability to understand the strategic goals of multiple programs, and serving as an effective spokesperson for the Pratt graduate student experience to a wide variety of audiences and stakeholders.

Work Performed:The following describe the general nature and level of work being performed by individuals assigned to this classification and is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Responsible for daily operations management of GSPS teams for departmental and non-departmental Pratt graduate programs. Manage resource allocation and multiple priorities of Pratt graduate programs. Provide general oversight of graduate student support programs and assist the school in building capacity for the continued expansion of Pratt graduate programs.

Collaborate with school and department leaders, or their designees, to develop guiding principles, strategies, and plans; conduct comprehensive needs assessments; develop priorities based on anticipated needs, program impact, and Pratt student services resources; determine education and training required; and systematically assess program effectiveness. In collaboration with GSPS team leads and staff, serve as a primary advocate for the student experience in Pratt planning processes.

Work with school and department leaders, or their designees, to develop and clarify policies and procedures for programs managed by both the Graduate School and Pratt School of Engineering. Provide accurate information on curriculum, policies, and regulations to students, academic advisors, staff, and faculty and ensure relevant policies and regulations are followed.

Collaborate with Pratt Communications team and GSPS Director of Admissions and Recruiting to develop and implement new program marketing and student recruitment strategies. Determine need for and manage relationships with outside service providers as appropriate.

Review Pratt School and departmental websites, published materials including marketing and recruitment documents, and University bulletins to ensure information regarding graduate student policies and procedures are being kept current and accurate.

Attend and present at meetings with school and department leaders or their designees and facilitate meetings with staff that support graduate programs to understand needs and priorities and proactively share information about student experience and support model.

Determine fiscal requirements, make projections and prepare annual program as well as individual project budgets; monitor, verify and reconcile expenditure of budgeted funds; prepare financial

statements reflecting status of programs and activities; ensure compliance with University policies and procedures.

Prepare reports and assessments of graduate programs for internal purposes and contribute to and ensure completion of all required external reports (e.g. SACS, ASEE, USNWR).

Supervise and coordinate work of designated direct reports with responsibility for all personnel matters including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules. Ensure proper distribution of assignments and adequate staffing as well as space and facilities for subsequent performance of duties. Manage personnel activities to meet University and departmental objectives in training, equal pay, equal employment as well as wage and salary administration, performance management, standards of conduct, etc. Provide feedback to Departmental Business Managers, as needed, on the performance of their staff members responsible for graduate student and program support.

Serve as program liaison with administrative and professional personnel concerning University policies and procedures, personnel administration, and budgetary preparation and control. In particular, serve as the primary liaison to Graduate School and other student related offices (e.g. bursar’s office, registrar, etc.). Ensure compliance of GSPS staff with all University policies and relevant regulations.

Represent Pratt graduate programs in meetings, conferences and other matters of an administrative nature. Prepare reports and analyses to include financial reports, setting forth progress, adverse trends and appropriate recommendations or conclusions.

Perform other related duties as needed to accomplish the goals of the Pratt Engineering graduate programs.

Desired Qualifications: Education/Training:Work requires a Bachelor’s degree in a field related to student services, general administration or higher education with a Master’s degree strongly preferred.

ExperienceA minimum of ten years of experience in a related area or field Understanding of graduate educational systems

A minimum of five years of experience as a direct supervisor of a cross-functional team Management of multiple projects

Demonstrated success bringing cross-functional groups together to reach common objectives

Some budgeting and resource allocation experience

Managing external clients and customers both inside and outside of an organizational unit

Skills required:Demonstrated excellence in personnel management, project management, ability to motivate others, team building, stakeholder assessment and engagement, consensus building, conflict resolution, resource allocation, decision-making and oral and written communication are required.

Minimum Qualifications

Education

A master's degree is generally required in higher education or a related field that will serve to enhance the stature and academic success of all university students. PhD in related discipline preferred.

Experience

A minimum of seven years of experience in a related area or field. A minimum of five years of experience as a direct supervisor of a cross- functional team. Management of multiple projects. Some budgeting and resource allocation experience. Managing external clients and customers both inside and outside of an organizational unit.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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