Parking Services Supervisor

Job Title: Parking Services Supervisor
Location: Augusta University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 228128

Required Qualifications High School Diploma, GED, or equivalent from a State or Federal accrediting organization with a minimum of three years' administrative experience, to include one year of supervisory experience in retail and point-of-sale experience or in a university environment. Must possess a valid state-issues Driver's License.Knowledge, Skills, & Abilities
  • Attention to detail
  • Ability to maintain confidentiality
  • Ability to understand supervisory tasks
  • Knowledge of cash handling procedures
  • Ability to achieve high levels of productivity
  • Excellent verbal/written communication and interpersonal skills
  • Knowledge of point-of-sale operations using a web-based platform
  • Proficient in Microsoft Excel and other computer software/databases
Certifications Must possess a valid driver's licensePreferred Qualifications Associates or Bachelors Degree from an accredited college or university
Experience with a campus auxiliary unitExperience with the AIMS or iPARC softwareResponsibilities The responsibilities include, but are not limited to:
  • Supervise the daily activities of two Customer Service Reps for over-the-counter operations. Ensure all transactions are performed with 100% accuracy, Verify daily deposits and enter in Touch Net as required. Ensure staff disseminate parking and transportation information accurately to the campus community. Answer incoming phone calls as necessary. Manage parking patron records in the AIMS parking management system;
  • Manage monthly payroll deductions for parking fees and fines. Manage student records in the Banner system. Place holds on student accounts as necessary;
  • Process check requests and IDRs as necessary;
  • Assist customers in resolving parking and/or transportation concerns and facilitating access to their campus destinations. Train staff and conduct performance evaluations;
  • Perform all other related duties/tasks as assigned.

Job Summary This position supervises the day-to-day activities of parking customer service with regard to permit sales and citation fine collection. Also supervises answering inquiries via phone and to the Parking Office email address. Ensures accurate dissemination of parking and transportation information to the campus community. Prepares daily deposits for transaction activity. Train staff as necessary and conducts performance evaluations.Shift/Salary Shift: Mon-Fri; 8:00AM-5:00PM (May be required to work outside normal business hours) Pay Grade: 9 Salary: $13.01 - $14.66/Hourly Recruitment Period: - Until FilledConditions of Employment All candidates are required to successfully pass a Background Check review prior to starting with Augusta University. This position requires a successful motor vehicle report prior to starting with Augusta University. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during the course of their employment and beyond.Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.Credit Check This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.Other Information This position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success." Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

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