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Public Safety Telecommunicator

Employer
University of North Carolina at Chapel Hill
Location
Chapel Hill, NC

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Administrative Jobs
Institutional & Business Affairs, Safety & Security
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Job Details

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:

No

Position Title:

Public Safety Telecommunicator - Advanced

Working Title:

Public Safety Telecommunicator

Position Number:

00034358

Vacancy ID:

P013133

Budgeted Hiring Range:

$39,000 - $43,111

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:

GN**

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

6pm – 6am (12 hours shifts) Week 1 work Tuesday, Wednesday, Saturday and Sunday. Week 2 work Monday, Thursday & Friday. Rotation repeats every other week. (subject to change)

Department Name and Number:

UPD Police-234401

Date First Posted:

07/22/2021

Closing Date:

08/06/2021

Position Location:

Chapel Hill, NC

Position Posting Category:

Police/Security

Department Description:

The University of North Carolina at Chapel Hill Police Department is a service agency dedicated to the safety and security of the University community. The Director of Public Safety reports to the Associate Vice Chancellor for Campus Safety & Risk Management. The delivery of services centers around one primary concern: “Protecting North Carolina’s Future.” This commitment includes the provision of services to the community when crimes occur, as well as the prevention of crime. The employees of the Department of Public Safety continue to work in partnership with the community to deliver the finest possible services available. It is important to recognize that the services provided by this department are in support of a campus that was identified in the Terrorism Assessment Tool used by Orange County as the top designation in Orange County for terrorist attacks. Also, the Smith Center was designated for a site evaluation by the National Guard as part of their assessment of the state for terrorism activity. Emergency and Risk recovery plans are in place to ensure Public Safety’s services are not interrupted in the event of natural or man-made disasters. Additional complexities of the Department of Public Safety include a 911 Communications Center, which serves as back-up to Orange County Emergency Management’s 911 Communications as the second and only additional point of dispatch countywide. In addition to about 40,000 university students, faculty, and staff, the presence of a major medical center certified a Level 1 Trauma Center and major sporting events increases the population served to millions each year. The department is nationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA). The UNC Chapel Hill Department of Public Safety was the first nationally accredited university law enforcement agency in the state, and one of only 43 in the country. The department consists of about 110 permanent employees including 53 sworn law enforcement officers, and about 85 temporary employees including 30 sworn reserve police officers and about 40 contract security guards. The Operating Budget is approximately $8 million per year.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

The primary purpose of this position is to operate the UNC Chapel Hill Emergency 9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions. Responsibilities of this position will consist of the following: 1. Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies. 2. Processing maintenance requests and contact on-call trades with Facilities Services infrastructure during a public health emergency. 3. Serving as a 24/7 point of contact while most other University operations have been suspended.

Minimum Education and Experience Requirements:

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities:

Candidate must hold or obtain within probationary period certification of the Division of Criminal Information Network and maintain during tenure of position. Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. This position is necessary to ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations, including those that require the University to close. As such, the employee will be required to report to work according to their usual schedule, or upon notification to report outside of the usual work schedule. This position is also considered a “mandatory” employee position. Mandatory employees may be directed by their supervisor to report to work at a designated University worksite other than their personal residence at specific dates and times to perform particular responsibilities. Must be able to operate multiple computer systems simultaneously including CAD, DCIN, Alarm systems, computerized multi-line/channel telephone, and radio systems while performing other multi-task duties on a continuous basis. Applicant must have advanced written and verbal communication skills. Must pass in-depth background investigation and have the ability to work efficiently under pressure. UNC-Chapel Hill Police Department maintains a 24-hour operation, 7 days a week; therefore work schedule varies depending on operational needs. Must have a valid North Carolina Driver’s License in order to operate a University State-owned vehicle in the event of an emergency, provide dispatch from other work locations if necessary, or to attend required training.

Preferred Qualifications:

Previous Emergency Communications Dispatch experience and computer experience is strongly preferred.

Required Licenses/Certifications:

Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 120 days of employment. Requires Telecommunicator Certification or the ability to obtain within one year of employment. Must have a valid North Carolina Driver’s License in order to operate a University State-owned vehicle.

Special Physical and Mental Requirements:

Applicant must meet physical requirements of the North Carolina Sheriff’s Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation.

Position/Schedule Requirements:

Evening work, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work, Overtime, Overtime occasionally, Rotating shifts occasionally, Shift work, Shift work occasionally, Valid NC Driver’s License, Weekend work, Weekend work occasionally

Stimulus/ARRA Funded:

No

Organization

The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.

Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.


Undergraduate Enrollment: 19,117

Graduate/Professional Enrollment: 10,894

Total Student Enrollment: 30,011

Founded: 1789, as the first state university in the United States

Type of Institution: Public, four-year

Undergraduate Admission: 15,961

Graduate/Professional Enrollment: 10,039

Total Student Enrollment: 26,000

Faculty: 3,000

Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent

Faculty/student ratio: 1/14

Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.

Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.

Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.

Size of freshman class: Approximately 3,400

Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.

Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!

Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu

Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu

Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.

Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career

Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.

Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.

Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci

The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad

The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors

Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.

UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.

UNC offers ROTC programs in all branches of national military service.

Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.

Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm

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