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Food Service Supervisor

Employer
NC State University
Location
Raleigh, NC

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Administrative Jobs
Institutional & Business Affairs, Auxiliary Services, Student Affairs, Counseling
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Job Details

Posting Number:

PG191209SP

Internal Recruitment:

No

Working Title:

Food Service Supervisor

Anticipated Hiring Range:

$37,000-$39,000

Work Schedule:

40 hours per week; work hours may vary based on business needs; work schedule may include nights, weekends and holidays. May be required to work some overtime.

Job Location:

Raleigh, NC

Department:

NC State Dining

About the Department:

Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each unit shares a common goal: deliver quality and efficient services with dedicated financial support for student activity and scholarships.

NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 11 cafes, 3 food courts and 4 dining halls, 5 convenience stores, campus concessions, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 150 permanent EHRA and SHRA employees.

Essential Job Duties:

  • There are 2 positions available which will be responsible for the daily management of the Port City Java location in Park Shops or the Port City Java location in the Talley Student Union on the NC State University campus.
  • Must be committed philosophically and operationally, to delivering high quality services in an efficient manner, while being sensitive to the service needs of NC State University.
  • This position will ensure all brand related standards of excellent customer service and food and drink quality are being met, while maintaining all policies and procedures.
  • This is a working supervisory position and all supervisors are required to be leading service during peak periods.

Other Responsibilities:

  • Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
  • Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
  • Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
  • Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to, football games, and special events.
  • Perform other duties as assigned to ensure NC State Dining business needs are met.

Minimum Experience/Education:

High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.

Other Required Qualifications:

  • Able to work in a fast-paced environment
  • Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
  • Must follow written and/or verbal instructions.
  • Knowledge of equipment, cooking methods, measurements, and food safety.
  • Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations.
  • Excellence in completing all tasks.
  • Ability to use or learn to use email and use a PC and MS Office Suite (or similar) proficiently.
  • Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions.
  • Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation.

Preferred Qualifications:

  • 1-2 years of supervisory experience in the food service industry
  • Previous experience working in a cafe/coffee house, retail operation or similar operation
  • Cash handling experience
  • 1 year management experience (planning, forecasting, ordering, budgeting)
  • 1-2 years customer service experience
  • 1 year coaching and training employees
  • 1 year menu management system experience
  • Experience in hiring, training, employee relations, coaching and team building
  • 1 year solving routine problems
  • 1 year experience in team building
  • Knowledge of proper sanitation, safety and health codes
  • Proficient in the use of computers and have the ability to learn new software programs. Experience with beginner word processing, spreadsheet, and email.

Required License or Certification:

  • ServSafe certification or the ability to obtain within 90 days of employment.
  • Certification must be maintained as a condition of employment.
  • Must obtain brand specific certification, if applicable, as required by location within 30 days of employment.

Valid NC Driver's License required:

No

Commercial Driver's License Required?:

No

Job Open Date:

06/28/2021

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):

07/29/2021

Position Number:

00103473

Position Type:

SHRA

Position Classification Band Title:

Food Services Supervisor

Position Classification Band Level:

Journey

Position Classification Salary Range:

$31,200 - $60,557

Salary Grade Equivalency:

62

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week):

1.00

Appointment:

12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Medical Emergencies

Time Limited Position:

No

Is this position partially or fully funded on ARRA stimulus monies?:

No

Department Id:

471501 - Dining and Catering Operations

AA/EOE:

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Organization

NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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