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Accessibility Advisor (Mental Health Team)

University of Toronto
St. George (Downtown Toronto)

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Job Details

Accessibility Advisor (Mental Health Team)

Date Posted: 07/20/2021
Req ID: 4724
Faculty/Division: VP & Provost
Department: Accessibility Services
Campus: St. George (Downtown Toronto)


About us:

Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Within the Division of Student Life, the cluster of Student Life Programs and Services, supports students as they achieve personal, academic, career and civic goals. We engage students throughout their learning and development with the following units: Academic Success, Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Housing, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement and TCard Services. Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students' diversity.

In support of U of T’s vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students. We are committed to embedding these principles into all the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

To align with our strategic priorities, we encourage individuals from Black, Indigenous, and racialized communities to apply.

Your opportunity:

Under the general direction of the Accessibility Mental Health Team Lead, the Accessibility Advisor (Mental Health Team) maintains a caseload of students with various mental health and co-morbid conditions, studying on a full or part time basis in a wide variety of undergraduate and graduate programs. The Advisor works with an ethno- culturally and academically diverse student population to: perform an assessment of students’ needs during a comprehensive interview, ensure that appropriate documentation has been received, review and assess confidential medical/psychological documentation, follow up with medical professionals for clarification or further information when required; determine the need for accommodations and develop, implement and recommend a reasonable accommodation plan by applying the key principles outlined by the Ontario Human Rights Commission (OHRC) Guidelines in Accessible Education the reasonability of an accommodation in relation to a student's disability; evaluate and modify existing accommodations and assist the students in self-monitoring the effectiveness of accommodations; researching up to date best practices to ensure that alternative approaches and possible accommodation solutions are investigated, as part of the duty to accommodate; providing coordinated support to students, requiring multiple services, by having a strong knowledge of academic programs, services and administrative processes to ensure that students are well served; make referrals both within and outside the department as appropriate, ensure that appropriate documentation is forwarded as necessary. The incumbent facilitates the student’s knowledge about their disability, addresses the strengths and challenges the disability brings to their academic pursuits and their navigation of academic and residential environments.

Other duties include: responding to complex inquiries; facilitating the accommodations process with the student, faculty and staff, promoting awareness and providing information about the Service; assessing, making recommendations and providing appropriate documentation to support the use of funding based on disability-related, academic need; and representing Accessibility Services on designated University committees pertaining to students with a disability; maintaining an awareness of current research being conducted around accommodations and their effectiveness; and embracing the Service’s principles of equity and inclusion.

The Accessibility Advisor acts as a consultant on disability issues to faculty across the University, academic and administrative staff, as well as students. The advisor isresponsible for developing and maintaining relationships of mutual support with academic programs within the University.

Your responsibilities will include:

  • Researching and recommending alternative approaches and possible accommodation solutions as part of the duty to accommodate
  • Advising course instructors and staff on student accommodations issues
  • Assessing and making recommendations on student funding applications and the appropriate disbursement of funds
  • Writing confidential student accommodation summaries
  • Providing case management support to students requiring the coordination of multiple services
  • Determining the reasonability of an accommodation in relation to a student's disability

Essential Qualifications:

  • Master's Degree in a discipline relevant to disability issues such as education, social work, psychology, learning disabilities or an acceptable equivalent combination of education and experience.
  • Minimum four years related experience, including an understanding of disability and student success issues in the post-secondary environment.
  • Must have demonstrated expertise in developing, implementing and monitoring accommodations for academic programs for adults with disabilities and in particular students experiencing serious chronic or acute mental health concerns that pose significant barriers to their full participation in post-secondary studies (e.g. schizophrenia, personality disorders, bipolar disorder, eating disorders, psychosis, dissociative disorders).
  • Demonstrated knowledge of major mental illnesses including signs and symptoms.
  • Must have strong direct and demonstrated experience working in clinical mental health settings, where clear communication and strong collaboration with other mental health professionals is required. This role requires close collaboration and consultation among colleagues, leadership, andmembers within and external to the University; demonstrated collegial and collaborative team experience is required.
  • Must have the ability to read and interpret medical documentation and engage in discussion with various medical professionals (e.g. psychiatrists, nurses) regarding this documentation.
  • Must have direct and demonstrated experience in working with adults with mental health disabilities with the requisite advising skills for the role including a thorough understanding of the functional limitations experienced by students living with mental health conditions.
  • Must have a commitment to the principles of equity and inclusion and be able to demonstrate an understanding of the implications of specific disabilities as they relate to a student's success at university and in an intersectionality context.
  • Must understand the strengths and challenges of adults with disabilities and have knowledge of cultural views of disability.
  • Excellent computer skills, e.g. Word, Excel, PowerPoint, Internet, email, data management system.
  • Must be able to communicate clearly and professionally (both orally and in writing).
  • Must have the ability to navigate complex situations and work in constantly evolving situations.
  • Aptitude for ambiguity and an ability to adapt to change quickly.
  • Demonstrated ability to synthesize knowledge and display sound judgment, problem solving skills, attention to detail and a high degree of accuracy.
  • Must demonstrate superior organizational skills, and a proven ability to multi-task and work well under pressure in a fast paced environment with strict deadlines.
  • Ability to work effectively both independently and within a team environment.
  • Flexibility, sensitivity, creativity and commitment to work in this area are essential.
  • Ability to advise students in an academic context. Ability to create a safe, comfortable environment for students to work within. Ability to engage and build rapport with students from various cultural, generations and social-economic backgrounds.

Assets (Nonessential):

  • Demonstrated knowledge of case management including, local resources and access to services.
  • Excellent assessment skills and knowledge of crisis intervention skills.
  • Knowledge of the community mental health sector, anti-oppressive practice, health promotion and social determinants of health.
  • Knowledge of DSM 5 classifications, psychopharmacology, the Mental Health Act and the Personal Health Information Protection Act.

To be successful in this role you will be:

  • Communicator
  • Multi-tasker
  • Organized
  • Resourceful
  • Team player

Closing Date: 08/03/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term This is a one (1) year Term role.
Schedule: Full-Time Occasional overtime as required.
Pay Scale Group & Hiring Zone:
USW Pay Band 13 -- $74,781 with an annual step progression to a maximum of $95,634. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Anita Chooraman

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Job Segment: Medical, Psychology, Equity, Counseling, Healthcare, Finance, Research


Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.


U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.


Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.


Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.


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