Process Improvement Specialist

Employer
Kennesaw State University
Location
Kennesaw
Closing date
Jul 21, 2033

Job Details



Process Improvement Specialist

Job ID: 230358
Location: Kennesaw, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

About Us
A leader in innovative teaching and learning, Kennesaw State University is one of the 50 largest public institutions in the country. KSU offers more than 150 undergraduate, graduate and doctoral degrees to its more than 35,000 students. With 13 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the third-largest university in the state. The university's vibrant campus culture, diverse population, strong global ties, entrepreneurial spirit, and Division I athletics draw students from throughout the region and from 92 countries across the globe. Ranked a top choice for students by U.S. News, Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status.

Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary
Serves as hands-on leader who works with leaders and cross-functional teams on key process improvement initiatives contributing to the universitys overall strategic plan while driving a culture of continuous improvement. Collaborates with senior leadership to prioritize projects and review results, managing cross-functional teams, and making presentations to stakeholders to introduce changed/new processes and project results. Duties also include managing improvement projects at the department to enterprise level and assisting in the development and documentation of policies and procedures.

Responsibilities
  • Collaborate with campus leaders on process and performance improvement opportunities centered around improvement of the student experience
  • Apply excellent interpersonal and influencing skills to successfully work with all levels of leadership, management, staff, students and contractors
  • Influence and lead cross-functional teams in an environment of competing interests and limited resources
  • Resolve complex issues with innovative solutions
  • Perform comprehensive business process reviews to determine specific areas of improvement and develop process improvement plans using process improvement framework tools (such as DMAIC)
  • Implement, modify and assess progress on improvement plans and achievement programs
  • Implement key business measures used to gauge the effectiveness and performance of a process or department
  • Recommend innovative business and technical solutions to improve operational efficiencies, effectiveness and overall customer/student experience
  • Research and identify opportunities to develop common procedures and best practices from within the industry
  • Serve as subject matter expert for the industry, communicating industry and trade best practices
  • Oversee all process improvement projects, track project plans, and collaborate with project leads to ensure appropriate completion and provide monthly reports to senior management
  • Validate process improvement projects are successful, intervening as necessary to adjust
  • Support the development of policies and procedures that promote continuous improvement
  • Educate and train on process management methodology and ideas, problem solving and prevention
  • Perform special studies and coordinate projects aimed at improving processes and practices at Kennesaw State University

Required Qualifications
Educational Requirements
Bachelors degree from an accredited institution of higher education in Business or related field or an equivalent combination of relevant education and/or experience

Other Required Qualifications
Process Management Professional Certification or Green Belt in Lean, Six Sigma or related process improvement methodology

Required Experience
Three (3) years of experience in process improvement function, including running large process improvement projects

Preferred Qualifications
Additional Preferred Qualifications
Project Management Certification

Preferred Educational Qualifications
Masters in Business Administration

Preferred Experience
Previous experience in higher education preferred

Knowledge, Skills, & Abilities
ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Consultant mindset
Change agent

KNOWLEDGE
Knowledge of process improvement principles and tools
Strong knowledge of technology and its application in process improvements

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), critical thinking, time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Visio or equivalent)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Background Check
  • Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=230358&PostingSeq=1







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Organization

Founded in 1963, Kennesaw State University (KSU) is the third-largest in the University System of Georgia with more than 22,500 undergraduate and graduate students representing 142 countries.

KSU is located just northwest of Atlanta in Cobb County near historic Kennesaw Mountain, allowing students to experience the best of Atlanta while enjoying the serenity of a 384-acre, beautifully landscaped pedestrian-friendly campus.kennesaw_state_university1.jpg

Accredited by the Southern Association of Colleges and Schools (SACS), KSU offers 70 bachelor's, master's and doctorate degree programs including undergraduate degrees in education, health, business, the humanities, the arts, science and math and graduate degree programs in nursing, business, information systems, conflict management, public administration, education and professional writing. The university’s expanding doctoral programs currently offer a Doctorate of Education in Leadership for Learning, Doctorate of Business Administration and Doctorate of Nursing.

Additionally, nursing students from Kennesaw State have one of the highest passing rates on the statewide licensing exam and are highly sought-after in the medical community, while the College of Education is the second-largest preparer of teachers in the state. The Executive MBA program, housed in the Coles College of Business, is the second-largest program in the country and has been recognized by BusinessWeek.

kennesaw_state_university2.jpgKSU’s national reputation has gained steam and has been recognized by U.S. News & World Report for the past two years as an “Up-and-Coming Masters University in the South,” ranking among the top ten (8th) in the 2010 issue of “America’s Best Colleges.” In addition, the university’s First-Year Experience has been named an “Academic Program to Look For” by U.S.News for seven consecutive years and was named one of 12 founding institutions in a project called "Foundations of Excellence in the First Year of College."

The university has committed itself to expanding the global experience of students, faculty and staff through its Quality Enhancement Plan (QEP), known as the "Global Learning for Engaged Citizenship" initiative, which began in 2007. This program focuses on increasing opportunities for international learning experiences. In spring 2009, KSU awarded its first Global Engagement Certification to graduate and undergraduate students. This certification recognizes students’ achievements in learning global perspectives and developing intercultural skills.

As a destination campus, KSU offers students plenty of opportunities to experience campus life by participating in more than 150 student groups and organizations, including student government, sororities and fraternities, club and intramural sports, social and special-interest organizations, student publications and honor societies.

kennesaw_state_university3.jpg

In 2009, the Kennesaw State Owls completed a reclassification from NCAA Division II to NCAA Division I, competing in the Atlantic Sun Conference. During the transition from 2005-2009, KSU teams have won six Atlantic Sun Conference tournaments in five sports, including men’s indoor and outdoor track, women’s soccer, softball and cross-country.

Kennesaw State University has been recognized as one of the top universities in the country by the Chronicle of Higher Education’s “2009 Great Colleges to Work For.” KSU was recognized among the top 10 schools in six categories – confidence in senior leadership, teaching environment, collaborative governance, professional/career development programs, physical work space conditions and post-retirement benefits.

Kennesaw State was originally established by the University System of Georgia as Kennesaw Junior College serving 1,000 students. The college became a four-year institution in 1976 and was named Kennesaw College in 1977. In 1988, on its 25th anniversary, it was named Kennesaw State College and in 1996 became Kennesaw State University.

Find Us
Telephone
470-578-6000
Location
1000 Chastain Road
Kennesaw
GA
30144
US

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