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CRM FUNCTIONAL ANALYST II,IS&T Applications

Employer
Boston University
Location
BOSTON, Massachusetts, United States

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Job Details

CRM FUNCTIONAL ANALYST II,IS&T Applications

Tracking Code4137 Job Description

The Functional Analyst II is a member of the Boston University's Information Services and Technology team who is responsible for analyzing business/functional requirements, design & technical specs management, functional design, journey mapping, feasibility analysis, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations to support Marketing goals (growth, engagement, brand consistency, or loyalty) that shall enable Boston University's academic, administrative and ancillary processes. The Functional Analyst II is a professional role that will work simultaneously on multiple projects and efforts. They will author, edit, and maintain a variety of documents including service level documentation, business, and functional requirements, agile stories and acceptance criteria, user acceptance test plans, user documentation, training materials, knowledge articles, and standard operational process & procedure documents. This individual should have knowledge of the system development life cycle. They will attend and may conduct discovery sessions with internal clients, take on light Project Management duties for the small client and operational projects. This position will share responsibility for support and documentation of Marketing and Communications functionality currently enabling university processes including development projects, operational maintenance such as upgrades, with the other members of the team. An ideal candidate will be highly organized, detail-oriented, and have the capacity to absorb new information quickly. This position offers an opportunity to work in all stages of the software development life cycle, as a member of a dynamic and energetic team.

Required Skills
  • Bachelors Degree in Business, Computer Science, Information Systems, or another related field
  • 3-5 years of experience with Functional Analysis work preferred. Candidates with hybrid agile roles of analysis and Scrum master are accepted
  • Experience doing business and functional analysis work and producing documentation as required. Should be able to understand and translate requirements and instructions back and forth between business clients and technical team members.
  • Effective oral and written communication skills
  • Demonstrated knowledge of the overall software development lifecycle and enterprise integration frameworks
  • Understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies
  • Experience with basic SharePoint functionality is a plus.
  • Prior experience with ITIL or equivalent Service Management framework and ServiceNow is a plus
  • Experience working on projects/issues of medium to high complexity
  • Intermediate to advanced computer skills in the following software packages:
    • MS Word
    • PowerPoint
    • Excel
    • Visio and/or LucidChart
  • Possesses the ability to multi-task and switch priorities. Deadline driven with little oversight
  • Team player; professionalism and self-confidence

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location BOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular

Organization

The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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