Customer Service Representative

Employer
Brigham Young University Hawaii
Location
BYU–Hawaii
Closing date
Oct 22, 2021

Job Details

Job location: BYU–Hawaii


Employment Type: Part-time
Posted data: 2021-07-19
Req: R0015431
If you currently have a job on campus, please use the internal job board.

NOTE: You can only have 5 open student applications at a time.

Job Summary

Work at our BYUH Priority Prints location in the Campus Store. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Must be able to multi-task and handle working in high stress environment. Will be responsible for answering phones, emails and in-person questions.

Primary Responsibilities

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Performs other duties as assigned.

Education

High School

Work Experience

3 Months General Work Experience

Physical Demands

Typical office environment

Company

Working at Brigham Young University Hawaii

BRIGHAM YOUNG UNIVERSITY–HAWAII is the preeminent international center of learning in the Pacific. Its small campus is a unique laboratory of intercultural leadership development, where a diverse population of 2,500 students representing over 70 countries live, study, and work together. Small classes taught by expert faculty empower students to master challenging and relevant curriculum, while affordable tuition, financial aid, and online study options make this valuable education more accessible than ever.

Operated by The Church of Jesus Christ of Latter-day Saints, a total BYU–Hawaii education involves not only intellectual learning and career preparation, but also moral, ethical, and spiritual enrichment. All the while, students enjoy living and learning in one of the most beautiful places on earth. Graduates go forth to serve, prepared to promote peace and prosperity as leaders worldwide.

The spirit of Aloha is what BYU–Hawaii employees wear when performing their duties. "Aloha" means mutual regard and affection and extends warmth in caring with no obligation in return. "Aloha" is the essence of relationships in which each person is important.

BYU–Hawaii employees find fulfillment as they take part in the mission of Brigham Young University Hawaii: "to assist individuals in their quest for perfection and eternal life and in their efforts to influence the establishment of peace internationally."

Find Us
Website:
Telephone
(808) 675-3446
Location
55-220 Kulanui Street
BYUH #1947
Laie
HI
96762
United States

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