Major, Patrol Operations, University Police

Wake Forest University
Winston Salem, NC

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Administrative Jobs
Institutional & Business Affairs, Safety & Security
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job location: Winston Salem, NC

Employment Type: Full-time
Posted data: 2021-07-19
Req: R0003630
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Major supervises, reviews, plans, and directs activities of all personnel assigned to the Patrol Operations Division (i.e. investigations, threat assessment, victim support, property evidence, crime analysis and operational efficiencies). Supports community partnerships, student collaboration, crime analysis, and progressive training. This position, under the general direction of the Chief of Police, provides 24-hour administrative coverage of all incidents and activities that may occur.

Job Description

Essential Functions:

Major Tasks and Responsibilities

  • Supervises, reviews, plans, and directs activities of all personnel assigned to the Patrol Operations Division (i.e. patrol investigations, threat assessment, victim support, property evidence, and operational efficiencies).

  • Provides support to community policing initiatives.

  • Interacts with community organizations and represents University Police on committees and boards.

  • Coordinates activities with other law enforcement agencies and participates in various projects and/or programs.

  • Coordinates with external law enforcement agencies regarding responsibilities and responses.

  • Works collaboratively with a diverse population of faculty, staff, and students.

  • Possesses a vision for continuing to build a progressive law enforcement agency with emphasis on current trends and best practices in a higher education setting.

  • Organizes and directs personnel and equipment during major events, incidents, or emergencies.

  • Supervises sworn and/or civilian personnel primarily through subordinate supervisors.

  • Coordinates field training of new personnel and performance evaluations of all personnel.

  • Maintains a commitment to sustaining and advancing the department’s diversity.

  • Negotiates and resolves sensitive and controversial issues.

  • Supports crime analysis, implements intelligence lead policing/crime resistance strategies and the implementation of departmental strategic initiatives.

  • Supports and implements all investigations (i.e. background investigations, Title IX support, biased incidents, citizen complaints, personnel conduct, and delivery of services).

  • Represents the department at meetings and functions.

  • Supports Threat Assessment function when necessary.

  • Assists with the preparation of the budget by recommending personnel, capital and operational needs for the division, in collaboration with Major for Support Services, Strategic Initiatives and Community Engagement, Operations Manager and other Command Staff.

  • Serves as On Call Commander and Public Information Officer, as necessary.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor’s degree plus five years of supervisory experience in campus law enforcement or an equivalent combination of education and experience.

  • Must meet all the requirements of and be a certified Law Enforcement Officer in accordance with the provisions of the “North Carolina Criminal Justice Education and Training Standards Commission” [Basic Law Enforcement Training (BLET) Certification].

  • Completion of training in law enforcement supervision, management with minimum of five years of experience in supervision in a law enforcement environment and specialized training in campus law enforcement issues, community policing, problem solving, crime analysis and public information.

  • Ability to meet the requirements of the University’s automobile insurance.

  • Have impeccable integrity, ethics, and a high level of professionalism.

  • Be committed to working in partnership with community members and leaders to resolve community problems.

  • Have an excellent track record of building strong relationships with the community.

  • Have a demonstrated ability in the areas of community policing, professional standards, recruitment, training, budget preparation, and resource management.

  • Sufficient combination of education, training and/or work experience to demonstrate possession of the knowledge, skills, abilities, talents, strengths, and abilities required for the position.

  • Knowledge of progressive community-oriented law enforcement, security and safety practices, police administration, supervision and budget practices, professionally recognized Policies, Procedures, Rules & Regulations standards for Campus Law Enforcement, and experience in risk and safety management.

  • Excellent communication skills both verbal and written and ability to work under significant time constraints and pressure to meet deadlines.

Preferred Education, Knowledge, Skills, Abilities:

  • Master’s Degree.

  • Advanced levels of training related to Basic Law Enforcement.

  • Experience with higher education policing.


  • Responsible for own work.

  • Manages non-exempt and exempt staff.

  • Oversees student workers on some occasions.

  • Budgetary responsibilities.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.


Wake Forest University, formed in 1834, has experienced decades of growth and innovation.  WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.  The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.  It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.​

The University is comprised of:  the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.  Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.  Wake Forest employs approximately 2,772 full and part-time faculty and staff.

Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).  Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

Winston-Salem, NC

Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.  Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.

Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.  Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (

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