Administrative Support Associate

The University of North Carolina at Charlotte
Disability Services
Closing date
Oct 21, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support

Job Details

Vacancy Open to:

All Candidates

Employment Type:

Permanent - Full-time

Hours per week:


Months per year:


Position Number:


NC Salary Grade Equivalency:


Classification Title:

Administrative Support Associate - Contributing

Working Title:

Administrative Support Associate

Salary Range:


Anticipate Hiring Range:


FLSA Status:

Non Exempt


Academic Affairs


University College (Adm)

Work Unit:

Disability Services

Work Schedule:

Normal Work Hours: Monday-Friday, 8-5; some early mornings, nights, and weekends required.
*Subject to change based on program needs and University decisions

Primary Purpose of Position:

The Admin Support Associate in the Office of Disability Services provides specialized support to students with disabilities at UNC Charlotte as follows:
- Serves as the first point of contact, providing outstanding customer service for students, faculty, and staff
- Establishes a welcoming environment for a diverse population of students with a wide range of accommodation needs
- Acts as a productive member of the DS team, assisting with daily operations of a fast-paced office and a busy Test Center and providing back-up to support to the Test Center as needed
- Provides general clerical, office and administrative support for the daily operations of Disability Services.
- Monitors and orders office supplies through 49er Mart
- Mentors student staff, coordinating tasks and providing instructions
- Maintains a high level of professionalism and and high levels of confidentiality, discretion, and security in order to respectfully manage and maintain student personal information, Test Center information, and disability documentation.

Minimum Education/Experience:

Required Minimum Qualifications:

Graduation from high school; or an equivalent combination of education and experience.

University Preferred Qualifications:

Graduation from high school, or completion of its equivalency, and one year of office/clerical work experience; or an equivalent combination of training/experience.

Essential Job Duties:

UNC Charlotte’s Office of Disability Services seeks an Administrative Support Associate for the front reception area. The Administrative Support Associate provides front desk administrative and reception coverage and coordination for the Office of Disability Services, a fast-paced, student-centered environment. This position is the first point of contact for visitors to the office and answers phones, schedules appointments, and responds to frequently asked questions and department email. This position coordinates the detailed front desk work flow for the Disability Services Test Center, a busy 25+ seat center, daily and during final exams. Coordinating the Test Center workflow includes keeping daily detailed information regarding test administration, helping to ensure tests are labeled correctly for filing, disbursement, and test return, and coordinating tasks for the student work staff. This position also coordinates the work flow for text conversion and alternative texts. It is essential that the Administrative Support Associate be able to work during final exams, a period that includes Saturday exams and alternate work hours.

Other Work Responsibilities:

• Maintains approved social media postings
• Helps ensure front desk manual and related standard operating procedures stay current
• Performs other duties as assigned

Departmental Preferred Experience, Skills, Training/Education:

• Candidate will ideally have an associate’s degree, as some experience in a college environment is helpful
• Two years of experience in office, business and/or program administration
• Effective verbal and written communication skills
• Experience using a variety of office equipment – computer, scanner, copier, fax
• Strong organizational skills, as attention to detail with accuracy is essential
• Proficient in MS Office/Google environment and comfortable learning an enterprise data management system
• Experience working with a diverse population highly valued
• Experience mentoring student staff a plus
• Experience with social media promotion

Work Location:

Disability Services

Posting date:


Closing date:


Proposed Hire Date:


Special Notes to Applicants:

Required “Other document” – Please include the name, email address, and phone number for three (3) professional references with your application.

Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application.

  • Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.

  • These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience.


About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link:

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link:

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:


    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.


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